Subaru of Ann Arbor Service Department

Matt Shutes, my service advisor, has exceptional customer care skills. He made the process of diagnosing, filing a warranty claim and keeping me updated on progress. He made the experience a lot easier than I expected. Thank you Matt and Erik for taking care of my car and making sure I have transportation while she’s in there.

Nov 08, 2024 · Rachel Tafini

Aaron Stewart is a fantastic person to work with in service. He really takes the time to make sure your experience feels personal. He also took extra time on a Friday evening to make sure I had a vehicle to drive while my car was in the shop. 10/10 customer service!

Aug 30, 2024 · Austin Getty

I took my Subaru in today for express service oil change and tire rotation. I got in right away and drove away 30 minutes later. Matthew Shutes was my service advisor and was awesome. He walked me through the health of my car and explained to me very throughly what to expected in the future service wise.

Aug 30, 2024 · Mateo Acosta

I like the service people. They are helpful and friendly. Matt Shutes is a rockstar. I have no complaints with the front-line staff. The reason for the 2-star review is for Subaru of Ann Arbor Parts / Service Department ongoing practice of charging ~200% markup (from MSRP prices). They do this all the time whereas you can buy Genuine Subaru parts from another dealer for MSRP-like prices. For example, $24.01 for a cabin air filter from Hodges Subaru in Ferndale which is less than MSRP btw (kudos Hodges!). Subaru of Ann Arbor price? $78.74 which is a 227% price increase. And don't think that this price is that because of labor. It's not. That's not factored in here. Just parts. They do this all the time and take advantage of Ann Arbor area residents because SOAA is the only game in town. Who's to stop them? Just be aware that for simple enough parts that you can do yourself (like air filters or a battery) and if you want to pay around MSRP you may have to buy the parts yourself. It's fun and you can do it! Unlike some other Subaru dealers, SOAA will gouge you because they can. But be informed! And, I'll admit there are times I have to accept it because I don't want to drive to Troy or Ferndale when work needs to be done on parts I cannot install myself.

Nov 25, 2024 · Lon Lowen

My experience was good inn the past, but since the change in ownership i’ve begun to use an independent mechanic closer to my home.

Nov 28, 2024 · Lawrence Siden

The customer service was good, everyone working in the service department was kind. However, all I came in for was an oil change and it was $112. The price markup is insane; I was told when I bought my car 5 months ago that standard oil changes at Subaru dealerships would be $55.

May 06, 2025 · rachel

The service department is always fantastic! Matt is great and should get an award, recognition, and a gift! He always is honest with me, explains stuff well, and is very kind. I trust him with my car repairs and I know he will fix the problem.

Apr 07, 2025 · Killian Kerr

I always have a great experience here when having my car serviced. The team is friendly and knowledgeable. Updates keep coming to you during the wait and it is helpful.

Mar 14, 2025 · Sara Baksa

Thank you to Mike C for facilitating quick and great service for my Forrester! And a shout out to Dan for being an outstanding shuttle driver! Cheers to the service crew :-)

Apr 23, 2025 · Tricia Sirois