LaFontaine INFINITI Ann Arbor- Service & Parts

For residents of Ann Arbor, Michigan, and the surrounding communities seeking exceptional automotive service and genuine parts, LaFontaine INFINITI Ann Arbor- Service & Parts stands as a reputable and comprehensive destination. Operating as a dedicated "Auto Repair Station," this facility provides a wide array of services designed to keep vehicles running optimally, whether they are INFINITI models or other makes and models.

The environment at LaFontaine INFINITI Ann Arbor is designed with the customer in mind, emphasizing comfort, convenience, and professionalism. Upon arrival, visitors can expect a clean and well-maintained facility that reflects the quality of service provided. The waiting area is equipped with amenities to ensure a pleasant experience during service appointments, including a comfortable lounge and complimentary Wi-Fi, allowing customers to relax or stay productive. This attention to detail creates an atmosphere that is both welcoming and efficient. The overall impression is one of a modern and organized establishment, reflective of a brand that values precision and customer satisfaction. The LaFontaine Automotive Group, of which this dealership is a part, emphasizes a "Family Deal" philosophy, aiming to treat every customer like a member of their family. This ethos extends to the physical environment, fostering a sense of trust and approachability.

As a leading "Auto Repair Station," LaFontaine INFINITI Ann Arbor- Service & Parts offers an extensive range of services to address various automotive needs, from routine maintenance to complex repairs. Their service department is staffed by factory-trained and INFINITI Certified Technicians who undergo regular training to stay current with the latest INFINITI engineering and technology. This ensures that they possess the expertise and knowledge to diagnose and repair vehicles accurately and efficiently.

Key services available include:

• General Automotive Repair: Addressing a broad spectrum of mechanical issues, from engine problems to electrical system malfunctions.
• Preventative Car Maintenance: Essential services like oil changes, tire rotations, fluid checks and corrections, and comprehensive multi-point inspections to prolong vehicle life and prevent costly repairs.
• Air Conditioning and Heater Service: Ensuring comfortable cabin temperatures year-round.
• Cooling System and Radiator Repair: Maintaining optimal engine operating temperatures.
• Brake Repair: Including brake pad and rotor replacement, ensuring safe and reliable stopping power.
• Engine Diagnostics and Tune-Ups: Utilizing advanced diagnostic tools to pinpoint issues and optimize engine performance.
• Belts, Hoses, and Fluids: Replacement and maintenance of critical components for smooth vehicle operation.
• Air Filters and Alternators: Ensuring clean air intake and proper electrical system function.
• Batteries and Headlights: Testing, replacement, and repair for essential vehicle components.
• Transmission Services: Maintaining the health and longevity of your vehicle's transmission.
• Struts: Repair and replacement for a comfortable and stable ride.
• Genuine INFINITI Parts: The facility emphasizes the use of genuine INFINITI parts for all repairs and replacements, ensuring the integrity, performance, and longevity of the vehicle. Customers also have the option to order these parts online for DIY installations.
• Collision Center: In addition to their service center, LaFontaine INFINITI Ann Arbor also operates a collision center capable of handling repairs for all makes and models. They offer a lifetime warranty on all completed work, including paintless dent repair, glass repair, and auto painting. They work with all major insurance companies and provide support throughout the claims process.

Beyond the core services, LaFontaine INFINITI Ann Arbor incorporates several features designed to enhance the customer experience and provide added convenience:

• INFINITI Valet Service: This convenient service offers complimentary vehicle pick-up and drop-off within a standard radius (typically 20 miles), making it easier for customers to have their vehicles serviced without disrupting their busy schedules. This service is available to all INFINITI clients, regardless of vehicle age, warranty status, or the nature of the maintenance or repair.
• Online Scheduling: Customers can easily schedule service appointments online through their website, streamlining the booking process.
• Service Specials: The dealership frequently offers exclusive service specials and coupons, providing cost-effective options for various maintenance needs, from oil changes to tire rotations.
• Complimentary Car Wash: As a token of appreciation and to ensure vehicles leave looking their best, a complimentary car wash is often included with service appointments.
• Loaner Vehicles: For longer service appointments or specific repairs, loaner vehicles may be available to minimize inconvenience for customers.
• Commitment to Continuous Learning: The technicians' ongoing training in INFINITI engineering demonstrates a commitment to delivering high-quality, up-to-date service.

LaFontaine INFINITI Ann Arbor- Service & Parts regularly provides promotional offers and specials to benefit their customers. These promotions are typically updated periodically, so it's always advisable to check their official website or contact the dealership directly for the most current deals. Past and recurring promotions have included:

• New Customer Specials: Often providing a discount on a first-time recommended service or repair (excluding oil changes and tire rotations).
• Tire Promotions: Common offers include "Buy 3 Tires, Get 1 FREE" on eligible brands like Bridgestone, Hankook, and Michelin, when purchased and installed at the dealership.
• Service Savings: Discounts on various services based on the amount spent, such as "$30 Off with $150 Spend" or "$50 Off with $250 Spend" for INFINITI vehicles.
• Brake Service Specials: Discounts on brake pad and rotor replacement for a single axle.
• Alignment Specials: Reduced pricing on four-wheel alignments, especially when bundled with the purchase of four new tires.
• Oil Change & Tire Rotation Specials: Combined discounts for these essential maintenance services.
• Healthcare Worker Discount: A percentage off parts and labor for healthcare workers, requiring a valid ID.
• Seasonal Specials: Promotions tied to preparing vehicles for specific seasons, such as "Road Trip Ready" inspections including coolant drain and fill, battery tests, fluid top-offs, and multi-point inspections.

These promotions not only offer financial savings but also encourage regular maintenance, contributing to the safety and longevity of vehicles. Customers are encouraged to present coupons during service write-up and to verify specific terms and conditions with a service advisor, as some offers may not be combinable or applicable to prior purchases.

LaFontaine INFINITI Ann Arbor generally holds positive ratings from customers across various platforms, reflecting a strong emphasis on customer service and satisfaction. Reviewers frequently highlight the professionalism and helpfulness of the staff, particularly in the service department. Customers often commend the courteous and responsive nature of the team, the timely completion of work, and the transparent communication regarding repairs and costs. Many appreciate the thoroughness of inspections and the use of genuine INFINITI parts. The commitment to the "Family Deal" philosophy, where customers are treated with respect and care, is a recurring theme in positive feedback. While the overall sentiment is highly positive, like any service provider, isolated instances of less favorable experiences exist, but these appear to be exceptions rather than the norm. The dealership's proactive approach to customer interaction, including offering on-site rentals and regular updates during collision repairs, also contributes to their favorable reputation.

In conclusion, LaFontaine INFINITI Ann Arbor- Service & Parts distinguishes itself as a comprehensive and customer-focused "Auto Repair Station." With its well-appointed facility, a wide spectrum of expert services delivered by certified technicians, convenient features like valet service and online scheduling, and a consistent offering of promotional deals, it strives to provide a seamless and reassuring automotive experience for all vehicle owners in the Ann Arbor area. Their dedication to using genuine parts and a commitment to customer satisfaction underscore their position as a reliable choice for vehicle maintenance and repair.