Sturgis Glass

Welcome to Sturgis Glass, located at 68820 Broadus St, Sturgis, MI 49091, USA. While situated within the platform category of Auto Repair Stations, the available information suggests that Sturgis Glass primarily focuses on glass-related services, which may extend beyond just automotive applications. This introduction aims to provide local users with an objective overview based on the limited customer feedback available, highlighting both a positive aspect and a significant concern raised by a long-term customer.

The provided reviews offer contrasting perspectives, making it challenging to form a definitive picture of the typical environment at Sturgis Glass. One review, while brief, mentions "Good price's in town. Damn good work," suggesting a potentially positive experience with the quality of their services. This implies a workshop or service area where skilled work is performed. However, the other, more detailed review from a customer of over 40 years paints a picture of frustration with post-installation follow-up. This suggests that while the initial work might be satisfactory, the customer service regarding issue resolution could be a point of concern. Without further information, it's difficult to elaborate on the overall environment beyond these conflicting accounts.

Based on the company name and the limited customer feedback, the services offered by Sturgis Glass likely include:

• Auto Glass Replacement: As an "Auto Repair Station" with "Glass" in its name, windshield and other auto glass replacement services are a primary offering. The positive review mentioning "good work" likely pertains to the quality of these installations.
• Auto Glass Repair: Similar to replacement, repairing damaged auto glass, such as chips and cracks, is a common service for glass specialists. However, this is not explicitly mentioned in the provided reviews.
• Potential for Other Glass Services: The detailed negative review mentions the purchase and installation of "home windows," indicating that Sturgis Glass's services extend beyond just automotive glass. This could include residential window installation and potentially repair. While not directly related to the "Auto Repair Stations" category in a traditional sense, it highlights the broader scope of their glass-related work.

The features of Sturgis Glass, as gleaned from the limited reviews, present a mixed picture:

• Potentially Competitive Pricing: The brief positive review mentions "Good price's in town," suggesting that Sturgis Glass may offer competitive rates for their services. This could be an attractive feature for cost-conscious customers.
• Potentially High-Quality Workmanship: The same positive review also praises their "damn good work," indicating that the quality of the initial installation or repair can be satisfactory.
• Significant Concerns Regarding Post-Service Follow-Up: The detailed negative review raises serious concerns about their customer service after the completion of a job. A long-term customer reports months of unsuccessful attempts to have a wrongly built window fixed, citing repetitive trips and phone calls with no resolution. This suggests a potential lack of responsiveness or effectiveness in addressing post-installation issues.
• Potential Disregard for Long-Term Customer Relationships: The disappointed long-term customer's feeling that "they just want me to go away" is a significant red flag. It indicates a potential failure to prioritize customer satisfaction, especially for loyal patrons.

Currently, there is no information available regarding any specific promotional offers or discounts from Sturgis Glass. The limited customer feedback focuses on service quality and issue resolution rather than pricing incentives. Local users would need to contact Sturgis Glass directly at (269) 651-9600 to inquire about their pricing for specific auto glass services or any ongoing promotions they might be offering.

For local users in Sturgis, MI, considering Sturgis Glass for their auto glass needs, the available feedback presents a cautionary tale alongside a brief positive note. While one customer praised their prices and work quality, a long-standing customer of over 40 years expressed significant disappointment with the lack of follow-up and resolution for a substantial home window issue. This discrepancy suggests that while some customers may experience satisfactory initial service, there could be potential challenges in resolving issues that arise after the work is completed.

Given this mixed feedback, it would be prudent for potential customers to proceed with caution. If considering Sturgis Glass for auto glass replacement or repair, it would be wise to inquire specifically about their procedures for handling any potential issues or defects that might arise after the service. Asking about warranties on their work and the process for addressing concerns could provide valuable insight into their commitment to customer satisfaction beyond the initial transaction. The long-term customer's experience highlights the importance of ensuring clear communication and a reliable process for resolving any problems.

The fact that a customer of over 40 years felt compelled to leave such a negative review underscores the seriousness of the reported lack of follow-through. While the "good work" mentioned in the other review is encouraging, the potential for prolonged and unresolved issues raises a significant concern for new customers. It might be beneficial to seek additional recent reviews or testimonials from other sources to gain a more comprehensive understanding of the current customer service practices at Sturgis Glass.

In conclusion, Sturgis Glass in Sturgis, MI, operating as an Auto Repair Station that also handles other glass services, has received mixed feedback. While one customer cited good prices and work quality, a long-term customer reported significant issues with post-service follow-up and unresolved problems. Local users considering Sturgis Glass for auto glass services should be aware of these contrasting experiences and may want to inquire specifically about their customer service policies and issue resolution procedures before proceeding. Contacting them directly at (269) 651-9600 for pricing and further information is recommended, along with seeking additional recent customer feedback if available.