Frohriep Auto Body

Welcome to Frohriep Auto Body, located at 26665 US-12 in Sturgis, MI 49091. As a part of the "Auto Repair Stations" platform category, Frohriep Auto Body offers collision repair and auto body services to local users in Sturgis and the surrounding areas. Auto body shops specialize in repairing damage to a vehicle's body, often resulting from accidents, and typically include services like dent removal, painting, and frame straightening. Based on the available customer reviews, experiences with Frohriep Auto Body appear to be varied, with some customers reporting significant issues while at least one had a positive outcome.

Details about the specific environment of Frohriep Auto Body are not provided in the customer reviews. However, one might expect a standard auto body shop setting with areas for vehicle assessment, bodywork repair, painting, and potentially vehicle storage. The cleanliness and organization of the shop are not mentioned in the reviews, so no objective assessment of these aspects can be made based on the provided information.

The services offered by Frohriep Auto Body, as indicated by the customer reviews, include:

• Collision repair services to address damage from accidents.
• Auto body work, including dent and scrape repair.
• Painting services, including full panel painting and potentially touch-ups.
• Adhesive removal related to body trim.
• Wheel well repair and painting/coating.

However, the quality and execution of these services, according to the reviews, are inconsistent. One customer who had a "ding/scrape down the side" of their truck reported a completely satisfactory repair, stating that Frohriep Auto Body "made it like it never even happened," and praised their "great communication and service," indicating a positive experience with collision damage repair and painting in at least one instance.

In stark contrast, another, much more detailed review outlines a series of significant issues and negative interactions. This customer brought their truck in for door scratch repair (resulting from trim theft), paint flaking on box wheel wells, and requested painting of the interior wheel wells to prevent rust. According to this review, the scratches on the door were largely unaddressed, with only a partial and seemingly inadequate attempt made using a paint marker, despite an alleged agreement for a full door repaint. The adhesive from the stolen trim was also reportedly not fully removed.

Furthermore, the new paint on the exterior of the wheel wells was described as bubbling and popping even before the truck left the shop on one side, with debris trapped under the paint on the other. The interior of the wheel wells was allegedly left bare metal, contrary to the customer's request for paint to prevent rust, and instead, spray tar was used, applied poorly over existing dirt and debris and not covering the intended area adequately. The customer also claimed that despite being told the truck would be washed before painting, this was not done properly, leading to paint being applied over dirt.

This detailed negative review also describes a confrontational interaction with the owner, Mike, including allegations of screaming, threatening behavior, and calling the police during a dispute over the quality of the work. The customer stated they were calmly pointing out the discrepancies between the agreed-upon work and the actual outcome and that the owner refused to inspect the vehicle with them to verify the issues. The customer also recounted the owner's apparent reluctance to properly repair the interior wheel wells, citing the need to lift the truck and remove the tires as an unreasonable excuse. The owner allegedly initially agreed to brush primer on the interior but then used tar instead, over loose paint and debris, which the customer believed would not adhere properly and would trap moisture, exacerbating rust.

The features of Frohriep Auto Body, based on these conflicting reviews, present a mixed picture:

• Potential for high-quality collision repair and painting, as indicated by the positive review.
• However, significant concerns regarding the quality of paint work, attention to detail, and adherence to customer requests, as detailed in the negative review.
• Allegations of unprofessional customer service, including confrontational behavior and refusal to address customer concerns adequately.
• Potential issues with proper surface preparation before painting, leading to paint defects.
• Possible use of inappropriate materials (tar instead of paint/primer in wheel wells).
• Apparent reluctance to perform necessary steps for thorough repairs (e.g., removing tires for wheel well work).

The provided information does not include any details about promotional offers or warranties provided by Frohriep Auto Body. Local users considering their services would need to inquire directly about these aspects.

In conclusion, the customer reviews for Frohriep Auto Body in Sturgis, Michigan, present a stark contrast in experiences. While one customer reported excellent collision repair, another detailed a multitude of significant issues with paint work, unmet service requests, and highly unprofessional conduct. These discrepancies make it challenging to provide a uniformly positive or negative assessment based solely on this limited information. Local users considering Frohriep Auto Body should be aware of the potential for both satisfactory and highly unsatisfactory outcomes, based on the experiences shared. It would be prudent to seek additional reviews or consider obtaining multiple quotes and thoroughly discussing the scope of work and expectations before entrusting their vehicle to this shop.