Strategic Auto Parts LLC

Auto Repair StationsOhioFranklin CountyColumbusFraminghamWesterville Road
Franklin County . Ohio
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- Intro
- Photos
- Location
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- +1 614-704-6959
- strategicautoparts.com
- 3296 Westerville Rd, Columbus, OH 43224, USA
Operating Hours
Strategic Auto Parts LLC Introduce
Located at 3296 Westerville Rd in Columbus, OH, Strategic Auto Parts LLC operates within the "Auto Repair Stations" category, indicating its role in providing automotive goods and services. Based on customer reviews, Strategic Auto Parts LLC appears to specialize in sourcing both standard and rare auto parts, catering particularly to individuals involved in car restoration projects.
One positive review highlights their ability to locate a hard-to-find part for a 1995 Rolls Royce, a part that was otherwise only available at a dealership with inflated pricing. The customer also noted fast shipping and the good condition of the received item. This suggests that Strategic Auto Parts LLC has a network or inventory that allows them to source unique and older vehicle parts effectively.
However, another review details a negative experience regarding a damaged part and a delayed refund process. While they did file an insurance claim for the shipping damage and acknowledged the need for a refund, the customer reported not receiving the payment after nearly ten months of follow-up via email and phone. This indicates potential issues with their post-sales customer service and refund processing.
Services offered by Strategic Auto Parts LLC include sourcing and selling auto parts, with a noted strength in finding rare or hard-to-find components, making them a valuable resource for car restorers. They also offer shipping services for their parts. The positive review suggests they can work with customers to identify and procure all the necessary parts for a complete restoration project.
Features of Strategic Auto Parts LLC include access to a wide range of auto parts, including those not readily available through standard channels. Their ability to locate parts for classic and luxury vehicles is a significant advantage. The fast shipping mentioned in one review suggests efficient order fulfillment. However, the negative review raises concerns about the reliability of their customer service, particularly regarding refunds for damaged goods.
Currently, there is no specific promotional information available for Strategic Auto Parts LLC in the provided reviews. Local users interested in their services or specific parts should contact them directly at (614) 704-6959 or +1 614-704-6959 to inquire about availability and pricing. When ordering, it may be prudent to clarify their policies regarding damaged items and refunds.
In summary, Strategic Auto Parts LLC in Columbus, OH, appears to be a valuable resource for individuals seeking both standard and rare auto parts, particularly for car restoration projects. They have demonstrated an ability to find hard-to-locate items and offer fast shipping. However, potential customers should be aware of a reported issue with their refund process and consider this when making purchases.
Strategic Auto Parts LLC Photos
Strategic Auto Parts LLC Location
Strategic Auto Parts LLC Customer Reviews
Found a part for 1995 Rolls Royce that I couldn’t find anywhere else other than the inflated dealer parts department. Shipping was fast and the item was in great condition. The mechanic had ready within a couple hours after I took the part to him. This site is a car restorer’s dream. They worked with me to find every part needed to complete my project.
May 13, 2023 · kris burnett
On August 5th, 2023, I paid $344.79 ($321.99 and $22.80 for shipping) for a trim piece for my car. The item I received was damaged, so I contacted Strategic Auto Parts via email and sent pictures of the damage. They filed an insurance claim with their shipping provider and on September 28th, asked me how I would like to be issued my refund. I responded two days later with payment options, but I never received my refund. Since then, I have repeatedly emailed and called to try to get my refund, but I have yet to be paid. It has been nearly ten months.
Jul 23, 2024 · Kieth Cripps
I had ordered and paid for a Jeep Grand Cherokee seat. 2 days later just b4 it was about to ship I discovered that it was the wrong color. This issue was NOT the responsibility of StrategicAutoParts. At midnight I sent a worried email to Samuel with Strategic Auto. The next day I received an email from him telling me not to worry about it and he cancelled the order and refunded my money. It is a rare thing to find a business with that kind of care with regard to customer service. A big thank you Samuel. I will always try to bring my business to them.
Feb 16, 2024 · Michael Stergin
Top quality merchandise and services. The part that I initially bought was the wrong part for my car. I contacted the customer service and they were able to simply exchange the wrong product for the one that I should have ordered in the beginning. Shipping was done swiftly and they were very understanding of my situation. I will patronize them for my future parts needs.
May 14, 2023 · June Bug
At the moment, Strategic Auto Parts is receiving a one star review from me for refusing a return on a part, but this could change. I would have no problem with their decision if it were in line with their written policy displayed on their website, but it is not. They make no mention of refusing returns on electronic parts, only that they would retest them and may charge a 20% restocking fee, and I’m good with that. All I ask is that they abide by their word. All I ask is that people honor what they say or write. Finally, when I called to confirm return instructions, after being denied I asked for the owner’s name and the parts guy said it was on the website, which it is not. Then when I asked for his name, he hung up on me. Nice!!!
Apr 18, 2023 · Neill Franklin
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