Stephens Automotive Service and Sales

Stephens Automotive Service and Sales, located at 5320 NW Beaver Drive in Johnston, IA, serves as a dual-purpose establishment, functioning both as a reputable "Auto Repair Station" and a leading dealer of reliable, late-model used cars, trucks, SUVs, vans, and hybrid vehicles. With over 31 years of experience in the Des Moines metropolitan area, Stephens Automotive has built a strong reputation for integrity, quality service, and a customer-centric approach, serving communities including Ankeny, Clive, Grimes, Urbandale, West Des Moines, and Windsor Heights.

The environment at Stephens Automotive Service and Sales is designed to be welcoming and efficient, catering to both vehicle purchasers and those seeking automotive repairs. The facility is well-maintained, reflecting the professionalism that a long-standing business in the automotive sector aims to project. Customers visiting for service can expect a straightforward process, where they are greeted by knowledgeable staff who prioritize clear communication. While specific details on a luxurious waiting area are not universally highlighted, the consistent positive customer reviews often praise the friendly and helpful nature of the personnel, creating a comfortable experience.

For customers looking to purchase a vehicle, the showroom displays a wide selection of pre-owned vehicles, allowing for easy Browse. The dealership's location on Beaver Drive in Johnston, just off Merle Hay Road, ensures excellent accessibility for individuals residing throughout the Des Moines region. This convenient positioning makes it a practical choice for both routine service appointments and vehicle shopping. Stephens Automotive operates with customer convenience in mind, offering consistent hours for both sales and service. Sales hours are typically Monday to Thursday from 9:00 AM to 6:00 PM, and Friday from 9:00 AM to 5:30 PM, with Saturday hours from 9:00 AM to 5:00 PM. Service hours are extended, running Monday to Thursday from 7:00 AM to 6:00 PM, and Friday from 7:00 AM to 5:30 PM, with Saturday closed for service, allowing ample opportunity for customers to bring their vehicles in. Online scheduling and contact options are also available to streamline the process.

As a comprehensive "Auto Repair Station" within the context of a car dealership, Stephens Automotive Service and Sales provides a broad array of services that extend well beyond just selling vehicles. Their service center is equipped to handle a wide range of maintenance and repair needs for both domestic and imported vehicles, encompassing various makes and models. The "goods for sale" primarily consist of their extensive inventory of reliable used vehicles, as well as the high-quality parts and components used in their service operations.

The services offered by Stephens Automotive's service center include, but are not limited to:

• General Auto Service and Maintenance: Covering all aspects of routine vehicle care to ensure optimal performance and longevity.
• Engine Repair: Expert diagnosis and repair of engine issues by trained technicians.
• Brake Repair: Comprehensive brake services to ensure vehicle safety, including pad replacement, rotor repair/replacement, and brake system checks.
• Car Tune-Ups: Preventive maintenance services designed to optimize engine performance and fuel efficiency.
• AC Repair and Climate Control System Service: Diagnosis and repair of vehicle heating and air conditioning systems.
• Wheel Services: Including wheel alignment and other related services for proper handling and tire wear.
• Axle and CV Joints Repair: Addressing issues with drive axles and constant velocity joints.
• Belts and Hoses Inspection and Replacement: Crucial for preventing breakdowns and maintaining engine function.
• Cooling System Repair: Services for radiators, water pumps, and other components to prevent overheating.
• Engine Diagnostics and Performance: Utilizing advanced tools to accurately identify and resolve complex engine problems.
• Lube, Oil, and Filter Change: Essential routine maintenance for engine health.
• Charging and Battery Services: Testing and replacement of car batteries and charging system components.
• Preventive Maintenance: A proactive approach to vehicle care, following manufacturer recommendations to avoid major repairs.

Beyond service, Stephens Automotive excels in offering a diverse selection of reliable pre-owned vehicles. Their inventory often includes popular models from various manufacturers, ensuring a wide choice for different budgets and preferences. They emphasize transparent vehicle history, often providing access to CARFAX service history reports for their used cars. They also offer assistance with vehicle financing, helping customers secure loans for their purchases.

Stephens Automotive Service and Sales distinguishes itself through several key features that underscore its expertise and commitment to customer satisfaction. A primary feature is their team of ASE Master Technicians. This certification signifies that their mechanics have undergone rigorous training and passed comprehensive exams covering various automotive systems, ensuring a high level of expertise in diagnosing and repairing vehicles of all makes and models, both domestic and imported. This is a significant advantage over shops without such specialized certifications.

The dealership's longevity, with over 31 years in business, is a testament to its reliability and trusted standing in the community. This extended experience translates into a deep understanding of automotive needs and a proven track record of quality service and sales. Customer reviews consistently highlight the honesty, transparency, and clear communication from the staff, particularly mentioning individuals like Jeff. Customers frequently report that Stephens Automotive does not push for unnecessary repairs, which builds immense trust and fosters long-term relationships.

Another notable feature is their ability to offer loaner vehicles when cars are in for service, which is a significant convenience that minimizes disruption to a customer's daily life. They also pride themselves on timely turnaround for repairs, aiming to complete work efficiently without compromising on quality. The integration of sales and service means that customers can rely on a single entity for both their vehicle acquisition and ongoing maintenance needs, providing a seamless experience. Their emphasis on being a "family-friendly shop" further contributes to a positive and approachable atmosphere.

Stephens Automotive Service and Sales actively utilizes promotions and special offers to attract and retain customers for both their service department and vehicle sales. While specific deals can fluctuate, they often highlight general benefits and publish service specials on their website. Key promotional aspects often include:

• Service Specials: They feature a dedicated "Service Specials" section on their website, indicating recurring or rotating discounts on various maintenance and repair services. These can include offers on AC repair, car tune-ups, brake repair, wheel services, oil changes, preventive maintenance, and more.
• Competitive Pricing: Customer testimonials frequently mention that their prices are "competitive" and "fair" compared to other local options, including larger dealerships, which acts as a continuous promotional draw.
• Financing Options: For vehicle purchases, they offer assistance with financing, including options like Snap Finance, making vehicle acquisition more accessible. This is a key promotional point for their sales division.
• Customer Testimonials: Their strong positive reviews across various platforms, highlighting honesty, communication, and quality work, serve as powerful word-of-mouth promotion, drawing new customers based on reputation.
• Loaner Car Availability: The offer of loaner vehicles during service is a significant value-add that is often highlighted, especially for customers with busy schedules.

Customers are encouraged to visit the Stephens Automotive Service and Sales website or contact them directly to inquire about the latest service specials or to explore their current inventory of pre-owned vehicles. Their sustained commitment to quality, transparency, and customer satisfaction aims to solidify their position as a preferred "Auto Repair Station" and used car dealer in the Johnston and greater Des Moines area.