Spartanburg Honda Collision Center

I took 2 vehicles (2020 and 2018) here for major hail damage repair. It took over two months on each of them, with multiple missed dates of completion. Both vehicles were returned with very poor paint jobs (dirt in paint, bubbles, runs, and fisheyes), horribly misaligned body panels, and broken or missing fasteners. The deck lid on one was so poorly aligned, the trunk took on water (yes, it is closed in the attached pictures). There was also interior damage and overspray on one of them. After them having the first one in for the second time to try and fix their shoddy work, I gave up hope that it would be returned any time soon, or remotely correct. I took several thousand dollars in loss and traded it for another car while it was still in their body shop. Soon after, the second car was returned for them to attempt to fix their poor work. This one only took about a week, but was returned with only paint corrections. The hood and hatch are still badly misaligned. The hatch is so poorly aligned, that closing it has caused paint to be removed from the panels rubbing. It looks like the way they tried to fix it was by hammering and prying on the hinges. This shop has cost me thousands of dollars for VERY low quality and slow work. The attached photos only scratch the surface of the poor quality work. Subaru of America will be contacted in the next few days so they are aware of the quality of work this shop is performing.

Oct 31, 2020 · Jason Cothran

We used this company for minor auto accident repair. After about a MONTH we were NOTIFIED BY OUR VW APP. that during the repair, we had to call & complain just to get them to Close all doors , windows, lock the veh properly, and ensure no further damage occurred to our own Car! Apparently any one in both the shop and the dealership adjoining had access to our veh at all hours of the day and night and possibly strangers too! We only found out through our VW app which scared and shocked them that we knew, let me tell you yet the service we received? Had to wait longer for worse service! We picked it up and found more milage a huge scratch and rear bumper scuff as if they back it into something. They saw it was not their prior so did a quick fix but it is def a concern that we had to ask them to fix and how it happened when in their possession a month and no damage to rear. We also have coverage for scratches but that doesn't mean make extras and blame the tow or vic bailey dealer to supposedly have it inspected as we complained the battery's and elec. Components lost alot with doors left open days etc....So sick. We received notifications at 4:30 am , some days 2:30 am that some one was locking and unlocking the car at all times of the day and night an assumed they were working late on the car but now I know they were not. They do not have anyone even there at these hours. So some one was with my keys or car at 2-4 am many weekends as well as more. Worst of all this veh was left unattended : 2am and 4am and left that way on a sat-sunday when closed and found that way! We called and had to rech out to several Managers and even our dealership Vic Bailey VW who even helped us reach a mgr whom could help us contact the dealership the body shop where the vehicle was attached. Opening doors and windows then leaving them open all weekend day and night! We still have damage left unrepaired and are awaiting a return call. We found a rip in the seat, the battery easily could have been drained and g-d knows what else. Let just say a same year brand new car shouldn't be left open with out cameras weather in a garage or not as we still have no clue what went on! A detail def doesnt make up for the damage and soilings or pests that could have been in our car doing who knows what for almost a month in the shop. What else happened I wounder? If our brand new 2020 autobahn GLI was left open, unlocked, and UnAttended what do they do with the older cars? The back right window (No damage there needed to even repair) was left cracked, the front driver door left open all weekend, the hood, and more. So OUR veh was left Days UNLOCKED/OPENED (HOOD

Sep 16, 2020 · Brandi Ellen

Vic Bailey Collision Center did a great job repairing the hail damage on my Forester. The person who repaired it did an awesome job and Jeff was also wonderful. Kathy, the manager was extremely helpful as was Chloe. Jeff worked very hard with my insurance company getting the pictures and the estimate done and accepted and also getting a supplement when it became necessary. I would highly recommend using Vic Bailey Collision Center. Thanks.

Sep 13, 2023 · Pauline Davis

LOLCertified Hyundai dealership just informed us that the car has a bad motor and has to be replaced! Thanks again Subaru imports on a used car less than a week and the engine light came on! EVERYONE NEDS TO RUN FROM THIS PLACE! Liars I have taken all documentation from dealerships and submitted it to the better business bureau and seeking more options……

May 23, 2024 · Joshua Creasman

I can not say enough good things about Vic Bailey collision and Kathy and Jeff . We were given the best possible outcome we could hope for. Our car looks better now than it did before we brought it in. They never tried to cut corners or cover things up . They fought for us with the insurance company and never backed down . We thank them for alll their kindness and hard work and would recommend anyone who has had an accident to go there .

Aug 27, 2023 · Dawn Leo

I was pleasantly surprised when I received a call that Vic Bailey Subaru was ready to paint my car door without me having to prompt them. I was also impressed with how professionally they treated me from the loaner car to keeping me informed by calling to let me know the progress. When I picked up my car after 6 business days I have to admit I was more than pleased with the quality of work. I honestly didn’t expect the paint job to come out as well as it did. It’s a perfect match!

Jul 08, 2021 · Sherry Adams