Goodyear Auto Service

About a week ago last Tuesday following the aftermath of Helene which left most of the county without power, I was coming home from work and realized I had a flat tire. I was in a panic because I didn’t know where to go in downtown that would be open and could help especially as phone lines were still down and many places were cash only. Goodyear on Kennedy was there for me. I called and they were able to take a look at my tire as well as fix it in a timely manner. The people there were kind and explained what they’d be doing. They were incredibly professional and helpful in a moment that was already stressful and even more so complicated by a sudden flat tire. Because of their professionalism and generosity I will be returning and I encourage others to check them out as well.

Oct 07, 2024 · Andi Cantrell

They gave me a great oil change. Business was very clean and they were very professional.

Dec 03, 2024 · Marta

Absolutely loved working with Robert, he was so quick to help and solved the issue with my car in less than an hour.

Oct 25, 2024 · Saahil Mohal

So glad I came to Goodyear today. Awesome Customer Service from Robert from beginning to end. Along with all his great advice. Thanks to his experts of a team for completing my service fast. I really felt like I was in good hands. Goodyear has Won me for a customer for a Lifetime. Thanks Guys. See ya in couple of weeks for my next service.

Jun 22, 2024 · Chrystal McCann

I’ve been getting my oil changed here for several years now. It’s best to drop it off & spend some time downtown. Employees are always thorough & helpful.

Jul 29, 2024 · josh comer

Today I had an appointment for a oil change. When I walked in the building I had to greet the guy at the front (believe his name was JoJo), he did not greet me coming in the door and as a customer service manager, of course that was red flag #1. Then in the middle of my car being serviced, the same guy came to tell me my tires were in really bad shape and I needed new ones, I personally know my tires are not brand new but definitely still had some life to them! I declined the idea of new tires and stated I was only needing an oil change today. He rudely walked away, then went to the back to talk to the guy that was servicing my car (immediately made me feel as if he went back there on some “messy business” with my car). So, he comes back and tells me my car is ready. I asked him were all fluids checked and top off if needed, and he said “yes everything but the transmission because with your car, the transmission fluid can’t be checked”, once again I knew that was a lie because I have had my transmission checked before and even checked it myself before Being that I’ve had my car since 2020. I immediately corrected him that wasn’t true and then he came back and said “oh that’s my mistake”. “Yes, your transmission was checked.” just seemed odd of all things he made a point to lie to me and tell me my transmission wasn’t checked or messed with and instantly from the car shop to my home, less than 5 miles away my car drove very strangely. My RPMs kept going really high and my car making a weird noise, a noise that it was not making an hour earlier prior to me taking my car there for an oil change. I would love to speak with a head manager concerning this issue and how we can resolve it Because I have spoke with another mechanic since leaving there and was told that seemed like a transmission problem with my RPMs raising really high like that. Just seems mighty strange that’s exactly what he told me they didn’t do, but once I corrected him told me that they did check my transmission . Nothing is adding up and I am not happy.

Jun 15, 2024 · Ruth Perkins

Was on a road trip and caught a flat. They fit me in within 30 minutes and had me out the door within an hour. Friendly and fast service. They even threw in a remote battery I needed with the repairs. Highly recommend.

Jun 10, 2024 · Jennifer Coke