Quick Lane at Ford of Spartanburg

Got Oil change on 8/5/23 on my 19 f150 3.5, first time having a ford. Decided to use Vic Bailey cause they were closer but that was a mistake. Dropped off for oil change. Got a call about 1.5 hours later it was done. Picked up and drove all the way home to find it leaking a lot of oil on my driveway. Took it back and dropped off again cause of plans and get a call and they cross threaded the filter. Don't know why it wasnt checked before. Well they fixed that and said they cleaned up under the truck and they clearly didn't. Photos attached. If they did clean it then it's still leaking. Hard to tell since I have to clean it. Won't be back.

Aug 05, 2023 · Dylan Cody

Good service and not a long wait. Had a full synthetic oil change done.

Nov 19, 2019 · Everything Apax

They were ok but could use some improvement. They seemed a little unorganized but I was very impressed with Jonathan because he was handling so many customers at once and he was very calm and professional. He also seemed like the only one that was doing his job. I think he deserves a raise and they could also afford to hire someone else to help him. Also my oil change took a lot longer than expected. Very slow.

Mar 01, 2024 · Ll Ff

New ownership. Lots of the same employees. Feel like my car is in good hands when I bring it in. Nice customer service. Better to drop off and pick up, then sit around and wait. Always super busy first thing in the morning.

Dec 26, 2023 · Lucy Woodhouse

Terrible service, absolutely refuses to complete warranty work or TSBs. Claim they can’t recreate issues and dismiss the problem. Trash team.

Jul 17, 2024 · Dillon Thompson

Took all three of our Fords to Quick Lane, I was very happy for the service. The techs were pleasant and took care of my needs, took all three in for full synthetic oil changes & tire rotations. I have no complaints, always enjoy how smooth my vehicles run after a fresh oil change. My ONLY complaint was having a sales person immediately in my face and in my husbands face the second we opened the door to the waiting room. I don't think customers in the service area should be harassed. I understand approaching people if they're out in the lot looking, or in the main dealership, but I'm not taking my car to shop with the intention of buying something new.

Mar 13, 2025 · Jennifer Elrod

Just not a good experience at all. They have six or more "advisors" but no front desk, they're all just at their own computers so if you have never been there before you just stand there looking confused while they stare at you until hopefully someone actually walks up to ask you what you're doing there. Then when I come to pick up the truck, same situation. The guy who was "my advisor" I guess, didn't recognize me from an hour earlier so I stood again awkwardly waiting for him to finish a phone call while 5 other people sat there without customers. All seeing me standing there. I never come to dealers for service but this being a newer truck I wanted to pay a little extra for service techs that are more familiar with this vehicle. I've never seen a shop operate this way. Hated every second of it.

Apr 07, 2025 · Brice Maready