ShopSFM

HOW DISGUSTING. My husband ordered off here & they were just wow ! I can’t believe people can actually run a business like this, my husband had ordered a piece & had received like an email invoice and an email of the purchase itself. Both essentially breaking down the information & one thing noting it would arrive in 2-6 weeks. ( oh btw they say that’s an automated email that’s been going since 2010 like wow you don’t even have enough respect for your customers to at least actually update your emails or actually send an email for your order wow ) When the piece had not arrived in 2-6 weeks he had reached out essentially asking “where was his order at or would be arriving” he was then left on seen and went to reach out on their email too. When they reached back to him they were very disgusting ultimately saying “he should’ve looked at the website that it says 8-12 weeks” he gets it can take longer however they were very rude and almost seem like updating a worried customer was too much work them. I don’t know if it’s just me but I think if i noticed a customers order taking longer i would at least update them or at least not be rude when updating them ? That’s weird we wanted to support your business and you were almost too good to update me about my order like ok. I’m so glad he got his refund took our business to somewhere that at least respects their customers.

Oct 25, 2021 · Cheyenne Brown

Horrible customer service. Learn to run a business properly. Change your email updates with the customers ACTUAL ORDER, does not give you any type of updates on your products when asked they actually get mad at you ! I ordered Carbon Fenders over a month ago, when you order a piece from them DON’T GO BASED OFF YOUR EMAILS. They literally told us its an automated email from 2010 ! But even Though your invoice email and email for purchase says it will arrive by a certain amount you supposedly can’t go based off those. When my email had said my piece would arrive in 2-6 weeks and hadn’t. I wanted to check on my piece, when i reached out on Instagram I was left on seen for almost the whole next day, so i therefore went ahead & emailed as well. When someone got back to me they said “i should’ve looked on the website when ordering the piece because the website says 8-12 weeks” & was very rude as the conversation went on . I understand my order can take longer however if my email for my order says 2-6 weeks I'm going based off the email for MY order not your website. I just think if someones order is taking longer than you shouldn’t be so lazy to NOT update the customer & then when the customer is worried and wondering about their order, they act like updating you on your order is too much of a hassle ? & try arguing with you over the fact i didn’t go look at the website ? Like again if i order something from a different website and they tell me it should arrive by Thursday im expecting it thursday, just like I expected my piece in 2-6 weeks because my email said so. And if something takes longer have enough respect to update you on your orders.

Oct 25, 2021 · Stef & Chey

Jay was very helpful with keeping me updated on my product and informing me of what’s going on

Jun 15, 2021 · Trent Del Pozo