Shepherd's Chrysler Dodge Jeep Ram - Service Department

Located at 507 S Grandstaff Dr, Auburn, IN 46706, USA, Shepherd's Chrysler Dodge Jeep Ram - Service Department operates as a dedicated Auto Repair Station specializing in the maintenance and repair of Chrysler, Dodge, Jeep, and Ram vehicles. As an integral part of the larger dealership, this service center is equipped to provide comprehensive care with the expertise of factory-trained technicians and the use of genuine Mopar parts. For all service inquiries and to schedule appointments, customers can reach them at (260) 909-8958 or via mobile at +1 260-909-8958.

The environment at Shepherd's Chrysler Dodge Jeep Ram Service Department is designed to be professional, clean, and customer-friendly, typical of a modern automotive dealership. Customers can expect a structured service reception area where they can check in their vehicles and discuss their needs with service advisors. Dealership service centers often provide amenities such as comfortable waiting lounges equipped with Wi-Fi, television, and possibly complimentary refreshments, though specific details for this location's amenities are not explicitly stated. The convenience of having sales and service integrated allows for a seamless experience if customers are considering trade-ins, new vehicle purchases, or discussing warranty details. Located on S Grandstaff Dr in Auburn, IN, the facility is easily accessible for residents and those in surrounding areas, ensuring convenience for vehicle drop-off and pickup.

As an authorized Auto Repair Station for Chrysler, Dodge, Jeep, and Ram vehicles, Shepherd's Service Department provides a complete range of services specifically tailored to these brands. They also offer genuine Mopar parts and accessories for sale, ensuring that all repairs and maintenance are performed using components designed to meet original equipment specifications. Their services typically include:

• Routine Maintenance: This covers essential services like oil changes, tire rotations and balancing, fluid checks and flushes, filter replacements (oil, air, cabin), and battery testing and replacement. These are crucial for maintaining vehicle performance and longevity.

• Advanced Diagnostics: Equipped with specialized diagnostic tools and software provided by the manufacturer, they can accurately identify and resolve complex issues specific to Chrysler, Dodge, Jeep, and Ram vehicles. This includes troubleshooting engine lights, electrical problems, and performance concerns.

• Brake Service and Repair: Comprehensive brake system inspections, pad and rotor replacement, brake fluid flushes, and repair of anti-lock braking systems (ABS).

• Engine and Transmission Repair: Handling intricate repairs for engines and transmissions, leveraging factory training to ensure proper function and durability.

• Suspension and Steering Repair: Addressing issues related to vehicle handling, ride comfort, and alignment, ensuring safe and stable driving.

• Tire Sales and Service: Offering a selection of tires recommended for Chrysler, Dodge, Jeep, and Ram models, along with professional mounting, balancing, and alignment services.

• Multi-Point Inspections: Thorough inspections performed by certified technicians to identify any potential issues before they escalate, providing proactive maintenance advice.

• Recall and Warranty Service: As an authorized dealership service center, they are equipped to perform all manufacturer-issued recall services and warranty repairs, ensuring compliance and peace of mind for vehicle owners.

• Accessory Installation: Installation of genuine Mopar accessories to enhance vehicle functionality or aesthetics.

The "goods for sale" prominently feature Genuine Mopar Parts, which are factory-engineered specifically for Chrysler, Dodge, Jeep, and Ram vehicles. These parts ensure optimal fit, performance, and reliability, maintaining the vehicle's original specifications and warranty. They also provide various fluids, tires, and other automotive products essential for vehicle upkeep.

Shepherd's Chrysler Dodge Jeep Ram - Service Department stands out due to several key features that contribute to its reputation for excellence:

• Factory-Trained and Certified Technicians: A significant advantage of a dealership service department is the presence of technicians who undergo rigorous training directly from Chrysler, Dodge, Jeep, and Ram. This ensures they possess specialized knowledge of these vehicle brands' unique technologies and systems, including the latest models.

• Exclusive Use of Genuine Mopar Parts: Utilizing original equipment manufacturer (OEM) parts is a core feature that guarantees compatibility, performance, and adherence to the vehicle's original design and safety standards. This differentiates them from independent shops that might use aftermarket components.

• Advanced Diagnostic Equipment: Dealerships invest in proprietary diagnostic tools and software that communicate directly with vehicle systems, enabling precise and efficient troubleshooting of complex issues, which independent shops may not have access to.

• Prompt and Professional Service: Customer reviews explicitly highlight "Wonderfully prompt and professional service." This indicates an efficient operation that values customers' time and delivers high-quality work in a timely manner.

• Consistent Quality Across Sales and Service: The review stating, "Shepherds always gets it right when it comes to sales and service!" suggests a consistent commitment to excellence across the entire dealership, building strong customer trust and loyalty.

• Warranty Support: As an authorized service center, they can seamlessly handle warranty repairs and service contracts, providing an added layer of security and convenience for vehicle owners.

These features collectively ensure that customers receive expert care that preserves their vehicle's value, performance, and safety, aligning with the manufacturer's standards.

While specific promotional offers are not detailed in the provided information, the most powerful promotional aspect of Shepherd's Chrysler Dodge Jeep Ram - Service Department comes from its strong customer testimonials and overall reputation.

• Overwhelmingly Positive Reviews: Short, concise, and highly positive reviews like "Shepherds always gets it right" and "Wonderfully prompt and professional service" serve as direct and effective word-of-mouth promotion. These build immediate credibility and trust with potential customers.

• Brand Reputation and Loyalty: Being an authorized dealership for well-known brands like Chrysler, Dodge, Jeep, and Ram naturally attracts vehicle owners seeking specialized and reliable service for their specific makes. The consistency in positive feedback reinforces brand loyalty.

• Dealership Service Specials: Like most dealerships, Shepherd's likely runs various service specials and promotions advertised through their website, in-store signage, and local media. These might include discounts on oil changes, tire packages, brake services, or seasonal maintenance offers, designed to attract both new and returning customers.

• Mopar Parts and Accessory Sales: Promoting the availability of genuine Mopar parts and the benefits of using them for performance, reliability, and warranty retention is also a key promotional strategy.

In conclusion, Shepherd's Chrysler Dodge Jeep Ram - Service Department in Auburn, IN, is a highly reliable and professional Auto Repair Station for owners of Chrysler, Dodge, Jeep, and Ram vehicles. Their commitment to using factory-trained technicians and genuine Mopar parts, combined with their focus on prompt and professional customer service, ensures that vehicles receive optimal care. The strong positive feedback from customers underscores their dedication to quality and satisfaction, making them a top choice for specialized automotive service in the Auburn community.