Shepherd's Chevrolet GMC - Service Department

Shepherd's Chevrolet GMC - Service Department is a key component of the larger Shepherd's Chevrolet GMC dealership group, providing specialized automotive repair and maintenance services. While the prompt asks to introduce it as an "auto parts store," it's crucial to clarify that the Service Department is primarily an auto repair station that utilizes and sells genuine OEM (Original Equipment Manufacturer) parts as part of its comprehensive service offerings. Located in various parts of Indiana, including Kendallville, Wabash, and Rochester, Shepherd's Chevrolet GMC is a certified Chevrolet and GMC dealer, meaning their Service Department is equipped and staffed to provide manufacturer-approved care for these specific vehicle brands.

The dealership group, a family-owned business serving the region for over 40 years, prides itself on a strong commitment to customer satisfaction. Their mission extends beyond vehicle sales to ensuring that customers receive high-quality, professional service and authentic parts at every step of their car ownership journey. They aim to be a trusted partner for all automotive needs, from routine maintenance to complex repairs and even collision work, all handled by a team of professional and skilled technicians.

The Service Department at Shepherd's Chevrolet GMC provides a professional and well-equipped environment. As part of a full-service dealership, customers can expect a clean, organized, and modern facility. While specific details about the waiting area amenities might vary slightly between their Kendallville, Wabash, and Rochester locations, a dealership service center typically offers comfortable seating, often with Wi-Fi access, and potentially refreshments to ensure a pleasant wait. The service bays themselves are state-of-the-art, featuring the latest diagnostic tools and equipment specifically designed for Chevrolet and GMC vehicles. This ensures that repairs and maintenance are performed efficiently and accurately. The overall atmosphere is designed to be welcoming and efficient, reflecting the professionalism of a certified dealership service center.

Shepherd's Chevrolet GMC - Service Department offers a comprehensive range of automotive services, specifically tailored for Chevrolet and GMC vehicles, though they also provide general maintenance applicable to many other makes. Their services are performed by GM Certified Service technicians, ensuring specialized expertise. Key services include:

• General Maintenance and Repair: From routine checks to addressing specific issues, they handle all manner of maintenance and repairs.

• Oil Changes: Essential for engine health, they offer various oil change services, including standard and synthetic options.

• Tire Services: This includes tire rotations, balancing, repairs, and sales of new tires from eligible brands like BFGoodrich, Bridgestone, Continental, and Goodyear.

• Brake Services: Comprehensive brake inspections, pad and rotor replacement, and full brake system repairs, often utilizing ACDelco and GM Genuine Parts.

• Battery Service & Replacement: Testing, charging, and replacement of vehicle batteries, using recommended ACDelco batteries.

• Wheel Alignment: Ensuring proper wheel alignment for optimal tire wear and vehicle handling.

• Engine Repair: Diagnosing and repairing issues related to the engine, from minor adjustments to major overhauls, including warranty engine repairs.

• Transmission & Transfer Case Service: Repair and replacement services for vehicle transmissions and transfer cases.

• Suspension and Steering Repair: Addressing issues with shocks, struts, and other suspension and steering components.

• Heating & Air Conditioning (HVAC) Service: Maintenance and repair of vehicle climate control systems.

• Vehicle Diagnostics: Utilizing advanced diagnostic equipment to accurately identify and resolve complex automotive issues.

• Collision & Body Shop: For more extensive damage, they also offer body repair services, restoring vehicles to pre-accident condition.

• Genuine OEM Parts Sales: As a key part of their service, they maintain a full stock of authentic Chevrolet and GMC OEM parts. Customers can purchase these parts directly for DIY projects or they are used in all dealership repairs. They emphasize the importance of using genuine manufacturer parts for optimal fit, performance, and vehicle value retention.

Shepherd's Chevrolet GMC - Service Department is characterized by several key features that highlight its commitment to quality and customer care:

• GM Certified Service Technicians: All repair and maintenance work is performed by factory-trained and certified technicians who possess specific expertise in Chevrolet and GMC vehicles. This ensures a high level of skill and adherence to manufacturer standards.

• Exclusive Use of Genuine OEM Parts: For repairs and parts sales, they prioritize genuine OEM parts. This ensures perfect fit, optimal performance, and helps maintain the vehicle's original value, distinguishing them from independent shops that might use aftermarket parts.

• Comprehensive Service Offerings: From routine oil changes and tire services to complex engine and transmission repairs, and even collision repair, they offer a wide range of services, making them a one-stop shop for Chevrolet and GMC owners.

• Advanced Diagnostic Equipment: Their service bays are equipped with specialized diagnostic tools that can accurately pinpoint issues specific to GM vehicles, leading to efficient and effective repairs.

• Customer-Focused Approach: Reviews consistently highlight their professional, polite, and prompt service, with staff going "out of their way" for customers. This strong emphasis on customer satisfaction is a defining feature.

• Warranty Service: As a certified dealership, they are authorized to perform warranty repairs on Chevrolet and GMC vehicles, providing a seamless experience for customers with covered issues.

• Online Scheduling and Parts Ordering: They offer convenient online tools for scheduling service appointments and ordering parts, streamlining the process for customers.

Shepherd's Chevrolet GMC - Service Department regularly offers various promotions to provide value to their customers. These specials are often listed on their website and are designed to encourage regular maintenance and cost savings. Common promotional information includes:

• Service and Parts Specials: Dedicated sections on their websites feature current offers, which can include discounts on specific services or parts.

• Oil Change and Tire Rotation Coupons: Frequent promotions include discounts on essential services like oil changes (e.g., $3-$5 off standard or synthetic oil changes) often bundled with tire rotations.

• Brake Service Specials and Rebates: Offers for installed brake pads, sometimes with lifetime warranties on parts, and rebates on the purchase and installation of select brake components (pads and rotors) from GM Genuine Parts, ACDelco Gold, or ACDelco Silver. These often come with rebate forms for Visa Gift Cards.

• Tire Offers: Common promotions include "Buy 3, Get 1 for $1" on select tire brands, encouraging customers to purchase full sets of tires.

• Battery, Strut, Shock, and Filter Rebates: Rebates are often available on the purchase and installation of various components like batteries, struts, shocks, and cabin air filters, often tied to specific GM and ACDelco brands.

• Larger Component Rebates: Occasionally, promotions for larger repairs like engines, transmissions, and transfer cases will offer substantial rebates (e.g., $200 rebate).

• Price Match Guarantee for Tires: Some promotions may include a "Find a better price within 30 days of the purchase, and we'll refund the difference" for eligible tire brands, demonstrating a commitment to competitive pricing.

• Warranty Offers on Parts: Beyond the overall service warranty, specific parts like ACDelco Gold brake pads might come with a 24-month/unlimited mile warranty, which is a key promotional point for durability.

Customers are encouraged to check the specific Shepherd's Chevrolet GMC dealership website (Kendallville, Wabash, or Rochester) for the most current service and parts specials, as offers may vary by location and are subject to expiration dates. They can often print coupons directly from the website or present coupon codes at the time of service.