Shepherd's Chevrolet GMC - Parts Department

Shepherd's Chevrolet GMC - Parts Department, located at 1520 E 9th St, Rochester, IN 46975, USA, stands as a well-established and highly regarded destination for automotive needs in the local area. As part of a larger dealership that has been serving Rochester and surrounding communities like Logansport, Winamac, Fort Wayne, Kokomo, and Warsaw for over 40 years, the Parts Department upholds a strong commitment to customer satisfaction and quality. This establishment falls under the "Auto Repair Stations" platform category, indicating its comprehensive capabilities not just in providing parts, but also in offering services related to vehicle maintenance and repair, utilizing the very products it sells.

The environment at Shepherd's Chevrolet GMC is consistently described by customers as friendly, welcoming, and professional. The dealership, including its parts department, aims to create a hassle-free experience for its guests. Reviews frequently highlight the positive atmosphere, where staff are not perceived as pushy but rather helpful and accommodating. The facility itself is often referred to as a "beautiful dealership," implying a well-maintained and comfortable space for customers to visit, whether they are purchasing a new vehicle, seeking service, or specifically looking for parts. The approach is described as easy-going and positive, encouraging customers to browse and make informed decisions at their own pace.

The core service offered by Shepherd's Chevrolet GMC - Parts Department is the provision of genuine OEM (Original Equipment Manufacturer) parts for Chevrolet and GMC vehicles. This is a critical aspect for vehicle owners who prioritize maintaining their vehicle's original performance, safety, and longevity. The department emphasizes that it keeps a large inventory of factory OEM parts in stock at all times, understanding the importance of fitting vehicles with authentic manufacturer components. This commitment ensures that customers receive the correct product at a fair price, whether they are undertaking a DIY project at home, requiring repairs at the dealership's service center, or looking to enhance their vehicle with new accessories. Beyond just selling parts, the knowledgeable staff are available to assist customers in identifying the exact parts they need, ensuring compatibility and optimal performance. This expertise is a significant benefit to customers, as finding the right part can sometimes be a complex task.

In addition to providing parts, the Parts Department works in close conjunction with the dealership's professional team of Chevrolet and GMC Certified technicians. This integrated approach means that the parts supplied are used by experienced professionals for maintenance and repair work, guaranteeing precision and quality. The services extend beyond simple parts sales to encompass the full spectrum of vehicle care, including but not limited to oil changes, tire rotations, brake services, and more complex repairs. Customers can easily order parts online through a dedicated form on their website or by calling the Parts Department directly. The availability of genuine parts is a cornerstone of the dealership's reputation for reliable and trustworthy service.

A key feature of Shepherd's Chevrolet GMC - Parts Department, and indeed the broader dealership, is its strong emphasis on customer service. Numerous customer reviews praise the staff for being "friendly," "helpful," "knowledgeable," and "professional." Customers appreciate the timely service and the transparency in dealings, with many noting that the staff does not try to sell them unnecessary products or services. This approach fosters trust and encourages repeat business, with some customers even driving an hour just to utilize their services. The dedication to customer satisfaction is a recurring theme, highlighting a business philosophy that prioritizes the needs and experiences of its clientele. The fact that it is a family-operated business for over 40 years further underscores its deep roots and commitment to the local community.

Shepherd's Chevrolet GMC - Parts Department also offers various promotional information and specials on its parts and services, which are regularly updated. These promotions provide an added incentive for customers to choose their facility for their automotive needs. Examples of past and current promotions include:

• Discounts on oil changes, often combined with tire rotations. For instance, a "$5.00 off any Oil Change with Tire Rotation" has been advertised.
• Specials on brake pads, such as "Lifetime warranty Delco Ceramic Pads installed on one axle" for a set price, with a lifetime parts warranty.
• Rebates on the purchase and installation of specific parts, like brake pads, struts, and shocks, offering savings across different ACDelco and GM Genuine Parts brands. These rebates are often issued as Visa Gift Cards.
• Tire offers, such as "Buy 3, get 1 for $1" on select tire brands, encouraging customers to replace their tires at the dealership.
• Rebates on larger components like GM Genuine Parts Engines, Transmissions, and Transfer Cases.
• Promotions on routine maintenance services like 6-quart Mobil 1 Full Synthetic Oil Change and Tire Rotation specials.

These promotions demonstrate a commitment to providing value to customers, making necessary vehicle maintenance and parts replacement more affordable. Customers are encouraged to check the dealership's website or contact the Parts Department directly for the latest specials and to ensure they qualify for any ongoing offers. The availability of such promotions helps make genuine OEM parts and certified service accessible to a wider range of vehicle owners, reinforcing the dealership's position as a comprehensive and customer-centric auto repair station.