Service-White Bear Mitsubishi

Welcome to the service department at White Bear Mitsubishi, located at 3400 Hwy 61 N, White Bear Lake, MN 55110, USA. As an integral part of the Auto Repair Stations category and associated with a Mitsubishi dealership, Service-White Bear Mitsubishi aims to provide a range of automotive maintenance and repair services for Mitsubishi vehicles and potentially other makes and models. You can reach their service department directly at (651) 483-9106 or +1 651-483-9106 to inquire about their services or schedule an appointment.

Based on the limited customer reviews available, the environment and overall experience at Service-White Bear Mitsubishi appear to have both positive and negative aspects. One reviewer who purchased their first car from the dealership described the atmosphere as "chill" and non-pressuring during the sales process, with staff willing to answer questions and used cars priced fairly according to Kelly Blue Book. This suggests a potentially welcoming and transparent environment, at least within the sales aspect of the dealership. However, when focusing specifically on the service department, the feedback becomes more mixed.

Regarding services, one reviewer mentioned that the service is "great and more affordable than I realized," also noting the friendliness of the staff and their efforts to work quickly. This positive feedback suggests that routine maintenance and some repairs may be handled efficiently and at a reasonable cost, with a customer-oriented approach. The follow-up after service was also appreciated by this reviewer, indicating a degree of care for customer satisfaction.

However, another review presents a significant concern regarding the quality of service. This customer went in for a simple oil change and reported experiencing a subsequent engine issue. While the problem was eventually resolved with the owner's intervention, the initial experience involved a diagnostic review (for which the customer paid) that seemingly did not address the issue. The customer had to return to point out that the problem persisted. This raises concerns about the thoroughness of the initial service and diagnostic process in at least one instance.

A significant feature highlighted in the negative review is the conduct of the service manager, Jen. The customer described her as cutting people off, being insistent on her correctness, and not listening to customer concerns. This individual experienced her as "quite hostile" and insistent on charging for another diagnostic despite the initial issue not being resolved. This feedback suggests a potential issue with customer service management within the service department, which could significantly impact the overall customer experience.

Considering the limited and conflicting reviews, it is challenging to definitively characterize the features of Service-White Bear Mitsubishi's repair services. On one hand, there is a suggestion of affordability and quick service from one reviewer. On the other hand, another customer experienced a significant issue following a basic service and reported negative interactions with the service manager. The eventual resolution of the engine problem through the owner's help indicates that there may be individuals within the service department who are committed to resolving issues, but the initial handling of the situation and the interaction with the service manager are cause for concern.

Currently, there is no promotional information available for the service department at White Bear Mitsubishi in the provided text. It is common for dealership service centers to offer various promotions on services such as oil changes, tire rotations, or seasonal maintenance packages. Local users are advised to contact Service-White Bear Mitsubishi directly to inquire about any current specials or discounts they may be offering.

In conclusion, the service department at White Bear Mitsubishi in White Bear Lake, MN, as part of the Auto Repair Stations category, appears to offer a mixed experience based on the limited customer feedback. While some customers have found the service to be great and affordable, with friendly staff, at least one customer reported a significant issue following a routine service and a negative interaction with the service manager. The eventual resolution of the problem by the owner is a positive aspect, but the initial handling raises concerns about service quality and customer service management. Local users considering Service-White Bear Mitsubishi for their automotive needs should weigh these points and potentially seek further information or recent reviews to make an informed decision. Contacting the service department directly at (651) 483-9106 or +1 651-483-9106 to discuss their specific service needs and any current promotions is recommended.