Service Center - Mathews Nissan

The Service Center at Mathews Nissan, located at 185 TN-76, Clarksville, TN 37043, USA, operates as a comprehensive "Auto Repair Station" and stands out as a highly-regarded destination for vehicle maintenance and repair in the Clarksville area. While affiliated with the Nissan brand, their service offerings and customer approach cater to a broader clientele, with a strong emphasis on professionalism, courtesy, and efficiency, as reflected in numerous positive customer reviews.

The Service Center at Mathews Nissan is consistently praised by customers for its welcoming and comfortable environment. Reviews highlight a "great very comfortable waiting area" that provides a pleasant experience for those awaiting their vehicle's service. This commitment to customer comfort often includes amenities such as complimentary snacks, popcorn, and water, creating a relaxed atmosphere. The facility itself is described as "very nice" and "clean," suggesting a modern and well-maintained service department equipped to handle various automotive needs. The emphasis on a "drive-in" service feature also indicates a streamlined and convenient process for vehicle drop-off, regardless of weather conditions. The overall impression is one of a professional and customer-oriented space designed to make the service experience as smooth and enjoyable as possible.

As a leading "Auto Repair Station," the Service Center at Mathews Nissan provides a wide array of maintenance and repair services, catering not only to Nissan vehicles but generally to all makes and models. Their services typically include:

• Routine Maintenance: This covers essential services such as oil changes, tire rotations, and multi-point inspections. They are noted for their Nissan Express Service, which promises fast, convenient, and expert service without an appointment for certain routine tasks. Every Express Service Oil & Filter change includes a complimentary Multi-Point Inspection.
• Brake Services: Comprehensive brake services are offered, including brake pad and rotor replacement. They may also offer special promotions on genuine Nissan Value Advantage® brake components. Complimentary brake inspections are also commonly available.
• Tire Services: Beyond rotations, they provide tire sales, installations, and wheel alignments. Promotions such as "Buy 3 Eligible Tires, Get the 4th for $1" and a "Nissan Tire Price Match + 5% Credit" indicate a strong focus on providing competitive tire solutions. Complimentary battery and brake inspections are also offered.
• Battery Services: This includes battery inspections, testing, and replacement as needed. Complimentary battery inspections are a standard offering.
• Diagnostic and Repair Work: For more complex issues, the service center is equipped to diagnose and repair various vehicle problems, from engine lights to issues with undercarriage components, as evidenced by a customer review noting a quick diagnosis and repair of a deer carcass-related issue.
• Genuine Parts: As a Nissan dealership, they utilize genuine Nissan parts, ensuring model-specific engineering, perfect fit, and reliable performance. They also act as a Nissan Wholesale Dealer, providing genuine parts via the wholesale channel.
• Recall Services: The center handles vehicle recalls, with online scheduling making it easy to set up appointments for these necessary fixes.

The breadth of services, combined with the convenience of express options, aims to meet a wide range of customer automotive needs.

The success and positive reputation of the Service Center at Mathews Nissan stem from several key features and strengths:

• Professional and Courteous Staff: A recurring theme in customer reviews is the professionalism, friendliness, and courtesy of the staff, from service representatives to technicians. Customers frequently commend individuals by name, indicating a strong team and personalized service. This positive interaction fosters trust and encourages repeat business.
• Efficiency and Timeliness: Customers appreciate the ability to accommodate walk-ins, particularly on busy days like Saturdays, and the speed with which services, such as oil changes and tire rotations, are completed. This efficiency is crucial for customers with busy schedules.
• Comfortable Waiting Area: As highlighted, the well-appointed waiting area with amenities like snacks, popcorn, and water significantly enhances the customer experience, making wait times more tolerable and pleasant.
• Expert, Factory-Trained Technicians: Being a certified Nissan dealer, their technicians are factory-trained, meaning they possess specialized knowledge and access to the latest diagnostic tools for Nissan vehicles. This ensures high-quality repairs and maintenance that adhere to manufacturer standards.
• Customer Satisfaction Focus: Mathews Nissan is noted as a "six-time award winner in Customer Satisfaction," underscoring their commitment to prioritizing the customer experience. This includes transparent communication, willingness to go the extra mile, and addressing customer concerns effectively.
• Convenient Location and Accessibility: Situated on TN-76, the service center is easily accessible for residents of Clarksville and surrounding areas, making it a convenient choice for many.

The Service Center at Mathews Nissan actively engages in promotions to attract and retain customers, leveraging their affiliation with Nissan. While specific promotions can vary, typical offerings observed include:

• Service Coupons and Offers: These often include discounts on routine maintenance like oil changes, brake services, and wheel alignments. Examples found online include "Nissan Value Advantage® Brake Service" offers and "Computerized Wheel Alignment" specials.
• Tire Promotions: As mentioned, offers like "Buy 3 Eligible Tires, Get the 4th for $1" and "Nissan Tire Price Match + 5% Credit" are designed to be highly competitive and provide value to customers needing new tires.
• Complimentary Inspections: Free battery, brake, and multi-point inspections are frequently promoted as a way to encourage customers to visit the service center and assess their vehicle's health without an initial cost.
• Loyalty Programs: Mathews Nissan is noted for offering customers "discounted fuel and car washes at our Loyalty Fuel Center," suggesting a program designed to reward repeat business and enhance customer value beyond just vehicle service.
• Online Scheduling: The availability of online service scheduling is a key promotional tool, offering convenience and ease of booking for customers, aligning with modern service expectations.

The positive customer testimonials, along with the consistent emphasis on professionalism, comfort, and comprehensive service, solidify the Service Center at Mathews Nissan as a reliable and customer-friendly "Auto Repair Station" for vehicle owners in Clarksville, TN. Their dedication to a positive experience, from the initial greeting to the completion of service, makes them a strong choice for automotive needs. Customers can reach them directly at (931) 552-7555 or +1 931-552-7555 to inquire about services or schedule an appointment.