Sandia Collision

Located at 1515 Yale Blvd SE, Albuquerque, NM 87106, USA, Sandia Collision operates within the "Auto Repair Stations" category, specifically focusing on collision repair services for damaged vehicles. They can be contacted at (505) 842-9406 or via mobile at +1 505-842-9406.

Based on the provided customer reviews, the environment at Sandia Collision, while not physically described, appears to be one where customers have reported significant issues with service delivery and communication. An auto body repair shop typically has a dedicated workspace for bodywork, painting, and reassembly, equipped with specialized tools and equipment to address structural and cosmetic damage from accidents. However, the customer feedback suggests that the processes within this environment may not consistently lead to successful outcomes. The experiences described imply an environment where communication with customers is poor, and where there may be a lack of transparency regarding repair progress and issues. Customers describe having to "constantly follow up" and encountering a reluctance to acknowledge "incomplete work." This indicates that the customer service aspect of the environment, which is crucial in any auto repair setting, has been a major point of contention for some individuals. The experiences detailed by customers paint a picture of an operation that has struggled to meet expectations in terms of both the quality of repairs and the overall customer interaction.

As a collision repair center, Sandia Collision would typically offer services related to restoring vehicles after they have been involved in accidents. These services generally include:

• Bodywork Repair: Addressing dents, crumples, and structural damage to the vehicle's frame and body panels.
• Panel Replacement: Replacing damaged fenders, doors, hoods, and other exterior components.
• Painting and Finishing: Matching paint colors and applying new finishes to repaired or replaced body parts to restore the vehicle's aesthetic appearance.
• Damage Assessment: Evaluating the extent of collision damage, often in coordination with insurance companies.
• Component Replacement: Replacing damaged mechanical or electrical components that were affected by the collision, such as lights, bumpers, or cooling systems.

The features of Sandia Collision, as depicted by the provided customer feedback, raise significant concerns. A recurring theme in the reviews is poor communication. Customers reported needing to "constantly follow up to get updates" and that the shop "rarely reached out." This lack of proactive communication is a critical deficiency in customer service. Another prominent feature, as described by customers, is incomplete and subpar repair work. Vehicles were reportedly left in "non-working condition" or with "incomplete" repairs, necessitating additional work by other mechanics or body shops. This directly impacts the quality and reliability of the services provided. Furthermore, customers highlighted a severe issue with refusal to take responsibility for mistakes or incomplete work. Managers allegedly told customers that issues were "not his problem" and refused to "sign any documentation acknowledging the incomplete work." This lack of accountability is a serious concern. The reviews also describe an instance of attempted "price gouging" or "milking for extra fees," where a customer was threatened with "ridiculous $30 per day in storage fees" for a truck left in non-working condition due to the shop's alleged poor workmanship. The manager's reported insistence on full payment despite incomplete repairs also reflects negatively on their business practices. The cumulative impact of these features has led to customers describing their experiences as a "complete nightmare," resulting in "extra cost," "time, money, and a significant amount of stress," and a strong recommendation to "DO NOT take your vehicle here."

Given the nature of the provided customer reviews, any promotional information for Sandia Collision would need to be considered in light of the significant negative feedback. Typically, an auto repair station would promote its quality of work, efficiency, customer service, and competitive pricing. However, the reviews for Sandia Collision indicate severe shortcomings in these very areas, with customers reporting incomplete repairs, poor communication, lack of accountability, and unfair billing practices. Therefore, providing typical promotional information based solely on the positive aspects would not be an objective introduction. Any attempt to promote services would need to address the very serious issues raised by former customers, which include claims of professional negligence, poor customer handling, and financial burdens placed on clients due to alleged inadequate service. Without further information from the business itself to counter or explain these specific customer experiences, it is challenging to present standard promotional material objectively. The existing reviews strongly advise potential customers to "avoid Sandia Collision" and "look elsewhere unless you want a massive headache and extra expenses," which would be a primary takeaway for local users considering this business for their collision repair needs.