Sam's Club Tire & Battery

I unfortunately had a similar experience to others this black friday season. I don't know anything about tires, and went in after seeing ads about their Michelin sale. Others say you can't make an appointment, I was told you couldn't be a walk in, but would not let me schedule. They did not have any of the tires on sale, and could not give me a print out of tires they have for my car. They made me go back to the car to get the tire info, and then told me they don't have anything on stock, and they would call me from customer service. No one called. Beyond this, there seems to never be anyone at the kiosk, and I wouldn't say they are rude, but quite obviously, hate their jobs. Waiting for someone to show up for 15 minutes seems to be pretty standard. I ended up going to CJ's Tire close by, which was the opposite experience.

Dec 10, 2024 · Kijg Mugabi

Bad Tire Service with a smile! I'm a customer of Sam's Club since early 2000s and generally like shopping at Sam's on a weekly basis and spend at least 3 - 5 hundred each time I shop there. I personally think they should just get rid of the Tire Service as it only gives the company a bad rep. For the past decade, I've tolerated long back order of Tires, Tires not in stock but sold to me, massive line and day lost for installation of tires(black Friday deal), nobody picking up the phone at their desk and today(for the last time) call center not being able to contact the front desk. So this will be my very last attempt at Sam's Tire center. They have apparently started forwarding calls to a call center to work as a middle man between the front desk and the customer. The problem is that the front desk at the store still do not care. The call center repeatedly contacted the store trying to schedule an appointment after my tires were ready for pickup, no answer. I'm placed on hold each time the call center tries to contact the store, so I know they are trying. Alas, the call center agent asked if I can just drive in and do a walk-in for the installation. Being a Plus member, I go in at 9AM since the tire center opens at 8 for Plus members. I get there and stood waiting for over 10 minute before someone came to the desk. The lady literally was walking around taking inventory while she saw me standing at the counter and no one else there besides me. When she finally got around, I was told they cannot take me in because they are too busy. I had to schedule in for evening or another day. Mind you, I've taken the day off to get this work done. I let her know that I was working with the call center that couldn't reach your store Tire department and that they asked me to drive in for service. The answer remained the same with a smile, we can schedule you for another time. I got out went across the street to a local tire store. They had no problem taking me in and to my surprise the tires cost me less than Sam's. I came to the realization I'm paying annual membership fees to get poor service. I'm very disappointed, Sam's you can do better!

Jun 28, 2023 · Sarge

DO NOT LET THEM TOUCH YOUR CAR. Don’t let them fix a flat tire. Don’t let them install a new tire. Just don’t let them anywhere near your car or truck. I made the mistake of purchasing tires from them and had a slow leak on one of the tires. I took my car to them twice and each time they couldn’t find the leak. Last time, they not only wasted my time by not finding the leak, they installed the tire back on the wheel incorrectly. It gets worse. I found out that didn’t use the lift points on the car and caused then metal (not meant to be used for lifting the car) to bend completely out of shape and also bending the body panel out of position. I took the car to my mechanic and he was able to find the slow air leak from the tire before I even had time to sit down to wait.

Jun 19, 2020 · J. P.

All three associates in the tire center were very helpful: James, Tara, and William. They carefully explained what was wrong with my tire and why it needed to be replaced. I came back an hour later, because my spouse had additional questions. James again took his time to answer my spouse’s questions as well. Thank you so much for the great service!

Mar 22, 2024 · S F

Very rude customer service. Scheduled a seasonal tire rotation for 8:00 a.m, waited 30 minutes for someone to staff the help desk despite having customer service call for an attendant multiple times. Was then told I was late for my appointment. Generally mediocre work as well. The last 2 seasonal tire swaps required me to have my wheels re-balanced at independent mechanics shop as wheel vibration was uncontrollable at highway speeds. Good deals on tires themselves but terrible service, bad enough that despite my warranty for my current tires I'll be paying another mechanic just to make sure it's actually done right. Poor reflection on an otherwise good Sam's Club.

Jan 10, 2020 · Phil R