RV Collision at Camping World

RV Collision at Camping World, located at 1485 Village Way, Mosinee, WI 54455, USA, is a specialized segment of the larger Camping World network, falling under the "Auto Repair Stations" category. This specific facility focuses on providing collision repair and a wide array of service and maintenance options specifically tailored for recreational vehicles (RVs), motorhomes, and travel trailers. As part of a national chain, it aims to offer a broad spectrum of services to RV owners. You can reach them by phone at (877) 878-8102 or mobile at +1 877-878-8102. Their service center hours typically are Monday to Saturday from 9:00 AM to 6:00 PM, closed on Sundays, with sales and accessory store hours potentially extending longer.

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As a large-scale national chain, Camping World facilities, including the Mosinee location, generally feature extensive premises that house RV sales lots, a retail accessory store, and dedicated service bays. The service area for RV collision repair is typically equipped to handle the unique size and construction of RVs, including a state-of-the-art RV paint booth at some locations. The overall environment aims to be a one-stop shop for RV enthusiasts, providing a comprehensive range of products and services under one roof. However, customer reviews for Camping World locations, including those for service, indicate a mixed bag of experiences. While some customers report positive interactions, others express significant dissatisfaction, often citing issues with communication, transparency, and the timeliness and quality of service. For instance, reviews mention challenges with misleading prices, prolonged wait times, and a perceived lack of responsiveness to customer inquiries. This suggests that while the physical infrastructure may be substantial, the consistency of the customer service experience can vary, requiring potential customers to manage their expectations.

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RV Collision at Camping World offers an extensive range of services designed to address the unique needs of RVs, encompassing general maintenance, specialized repairs, and collision restoration. Their service offerings typically include:

• RV Collision Repair and Renovation: This is a primary focus, dealing with damage from accidents, including fiberglass and metal skin repair, complete paint repair with custom matching and clear coat application, decal repair/replacement, and structural repairs. They also handle specialized damages like freeze, fire, water, and rodent damage, offering services such as smoke and soot removal, plumbing component replacement, and wall/floor/ceiling repair.

• General RV Maintenance: Routine services essential for prolonging RV life and ensuring safe operation, such as oil changes, tire installation, roof preventative maintenance (cleaning, UV-blocking treatment), winterization/de-winterization, and wheel bearing services.

• Appliance and System Service: Expert repair and maintenance for all RV appliances and internal systems, including water heaters, furnaces, refrigerators, air conditioners, electrical systems (inverter/converter, outlets), plumbing for leaks, and LP gas systems (propane inspections, leak tests).

• Interior and Exterior Upgrades/Renovations: Beyond collision repair, they offer renovation services such as flooring and cabinet upgrades, lighting and HVAC upgrades, window treatments (blinds, shades, curtains), and furniture installation (sofas, recliners, captain chairs).

• Diagnostic Services: Equipped to diagnose a variety of RV issues, from mechanical problems to electrical faults and appliance malfunctions.

• Warranties and Recall Assistance: Their service department addresses repairs covered by original or extended warranties and performs recalls when necessary.

The breadth of services aims to make Camping World a comprehensive solution for all RV service needs, from minor fixes to major overhauls and post-collision restoration.

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When considering RV Collision at Camping World in Mosinee, potential customers should be aware of several features and common experiences reported across the Camping World network:

• Specialized RV Expertise: As a dedicated RV service center, they possess specialized knowledge and equipment for recreational vehicles, which differs significantly from standard automotive repair. This expertise is crucial for proper diagnosis and repair of complex RV systems.

• Nationwide Network: Being part of the Camping World chain means that customers have access to a broad network of service centers across the country, potentially offering convenience for repairs while traveling.

• Comprehensive "One-Stop Shop" Model: The ability to purchase RVs, accessories, and receive service and collision repair all at one location is a significant convenience for RV owners.

• Mixed Customer Service Feedback: It is important to note that while the breadth of services is extensive, online reviews for Camping World's service departments generally indicate varying levels of customer satisfaction. Common complaints revolve around long wait times for appointments and repairs, issues with communication and follow-up, and perceived transparency issues regarding pricing and warranty coverage. Customers have reported instances of repairs not fixing the problem after significant labor charges, or extended delays in getting updates on their vehicles or insurance claims. This suggests that while the capability for comprehensive service exists, the execution of customer service can be inconsistent.

• Focus on Sales and Up-sells: Some reviews for Camping World locations broadly mention a strong sales-oriented approach that can extend to the service department, with attempts to up-sell additional services or warranty packages. While this is common in large dealerships, it's a point customers often highlight in their experiences.

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Camping World's promotional efforts for its RV collision and service centers generally focus on its status as America's largest RV dealer and service provider. They highlight the convenience of their widespread network, their ability to service all makes and models of RVs, and the expertise of their RVIA certified technicians. Online and in-store promotions may include special pricing on maintenance packages (e.g., winterization/de-winterization), specific appliance services, or discounted accessory installations. They also emphasize their "Free Collision Estimate" service. Good Sam members often receive exclusive discounts on parts, accessories, and service labor, serving as a key loyalty program. The overarching promotional message is one of being a comprehensive, reliable partner for all aspects of RV ownership, from sales to long-term maintenance and repair. However, potential customers are advised to consider the mixed customer reviews when evaluating these promotions and to verify specific service details and pricing directly with the Mosinee location.