RTS Truck Center

Welcome to RTS Truck Center, an Auto Repair Station located at 565 Beach Lake Hwy, Honesdale, PA 18431, USA. Situated within the platform category of Auto Repair Stations, RTS Truck Center appears to cater specifically to the needs of truck owners, potentially including commercial vehicles, and also seems to be associated with the sales and service of Boss snow plows and spreaders. For local users in Honesdale, PA, and the surrounding areas who own trucks or require snow removal equipment services, understanding the capabilities and customer service approach of RTS Truck Center is essential. This introduction aims to provide a detailed and objective overview based on the available customer feedback.

For local residents and businesses seeking truck-related services or information on Boss snow plows, RTS Truck Center can be contacted by phone at (570) 729-7636 or via mobile phone at +1 570-729-7636. Having direct contact information readily available is crucial for inquiries about truck repairs, maintenance schedules, Boss plow sales, parts availability, and service appointments. As a specialized Auto Repair Station focusing on trucks, RTS Truck Center serves a specific segment of the local automotive market.

Details about the physical environment of RTS Truck Center are not extensively provided in the customer reviews. However, one might expect a facility equipped to handle the larger size and specific needs of trucks. This could include spacious service bays with heavy-duty lifts, specialized tools for truck repairs, and potentially a parts department stocking common truck components and Boss plow parts. Given their apparent dealership or service affiliation with Boss plows, they might also have a showroom or display area for these products. A customer waiting area suitable for commercial clients might also be present.

Based on the limited customer reviews, the services offered by RTS Truck Center appear to be multifaceted. Firstly, they are involved in the sales of Boss snow plows, as indicated by one reviewer who "Bought a new minute mount plow from RTS 2 years ago." Secondly, they provide service and repair for these plows, demonstrated by the same reviewer's positive experience with a warranty repair. This suggests a specialization in snow removal equipment, which is particularly relevant for a location like Honesdale, PA, likely to experience snowy conditions. Thirdly, the positive review also broadly recommends RTS for "any and all of your truck service needs," implying that they offer a range of repair and maintenance services for trucks beyond just plow-related issues. The mention of one customer repeatedly seeking a quote for a Boss plow and spreader also indicates their involvement in sales of these items.

Features of RTS Truck Center seem to include a knowledgeable staff capable of providing service for Boss products and general truck repairs. The positive review highlights their prompt service ("They then made an appointment for me to bring the truck in THE DAME DAY! When I arrived they took my truck in right away"), efficient repair work (plow issue diagnosed and fixed in about an hour), and exceptional customer service, particularly in honoring warranty on a new unit ("I was advised there was no charge as it is a new unit. Talk about customer service"). This suggests a commitment to customer satisfaction and potentially a strong understanding of the products they sell and service.

However, it is crucial to consider the negative feedback as well. One reviewer recounts a frustrating experience of repeatedly requesting a quote for a Boss plow and spreader over several weeks and multiple phone calls, without ever receiving the information. This paints a picture of unreliability and poor follow-up in at least one instance, potentially related to sales inquiries. The reviewer also speculates about RTS's capacity as a Boss dealer, suggesting potential issues with responsiveness or inventory of high-end products. This contrasting experience highlights a potential inconsistency in their customer service or sales processes.

Promotional information is not explicitly mentioned in the provided reviews. Auto Repair Stations, especially those involved in sales like RTS Truck Center with Boss plows, might offer seasonal promotions on plows and spreaders, discounts on truck maintenance packages, or special offers for new customers or fleet services. Local users interested in such promotions should contact RTS Truck Center directly to inquire about any current deals or financing options that might be available, particularly for Boss equipment or truck service packages.

In conclusion, RTS Truck Center in Honesdale, PA, operates as an Auto Repair Station with a focus on truck services and appears to be a dealer and service provider for Boss snow plows and spreaders. While one customer review praises their excellent and prompt service, particularly regarding warranty work on a new plow, and recommends them for general truck service needs, another review details a significantly negative experience with a lack of follow-through on a sales quote. For local users in the Honesdale area who own trucks or are interested in Boss snow removal equipment, RTS Truck Center presents a local option. However, the contrasting customer experiences suggest that potential customers might want to clearly communicate their needs and expectations and perhaps seek detailed information about service procedures and sales processes before engaging with this establishment. It would be prudent to inquire about their expertise with specific truck makes and models and their capabilities as a Boss dealer.

As part of the Auto Repair Stations category serving the Honesdale, PA community, RTS Truck Center fills a niche by catering to truck owners and those in need of snow removal equipment. The positive feedback indicates a capacity for excellent customer service and efficient repairs, especially within the warranty period for products they sell. However, the negative feedback regarding sales follow-up raises concerns about consistency in their business operations. Local users should weigh these perspectives and consider contacting RTS Truck Center directly to assess their suitability for their specific truck service or Boss plow needs.

For local truck owners and those in the market for Boss snow plows in the Honesdale, PA region, RTS Truck Center offers a potentially valuable resource. The positive experience with the plow repair suggests a competent service department, while the negative experience with the sales quote highlights the importance of clear and persistent communication when seeking information or making inquiries. Potential customers are advised to engage directly with RTS Truck Center, clearly outlining their requirements and seeking assurances regarding responsiveness and service quality based on their specific needs, whether for truck repair or Boss equipment sales and service.