Ron Marhofer Nissan: Service

Let me tell you, this is the worst shop I’ve ever seen. The customer service is trash; they all act like they’re too busy. I took my car there after I got in a car accident. I didn’t know where to take it, so my aunt and I decided on Nissan since it was a Nissan. I called them and explained what I wanted checked and fixed, which was the body and the left tire. They agreed, so I took my car there. When I got there, the receptionist didn’t even introduce himself, but I let it slide. I explained everything to him, and he acted like he was listening and writing things down, but I don’t think he was. I even tried to show him the car, so he see the damage but he was like, “I got it.” 2 weeks later, I reached out again, and he was telling me a whole bunch of nonsense like they don’t fix body damage, which was the whole reason I took it there. The manager is even worse; he argued with me rather than listened. If my brother wasn’t with me, I don’t know what this man would’ve done. They took my money for no reason and then tried to bully me, threatening me by saying my car wasn’t in a car accident. I’m looking at these fools like, “I have a police report, you know.” I don’t know what kind of drugs they were on, but this was the worst experience I’ve ever had. I didn’t even want to write this review, but I need these people to stop emailing me. Horrible people, I promise. I gave them 1 star bcz the coffee in the lounge was good.

Feb 21, 2025 · Gracey Gee

Nope - never again. I have already given numerous chances but after this last visit, I’m done. It’s a good thing that they now take pics of the car when it arrives and vacuum out the driver's side floor before getting in it but that causes a HUGE line for people waiting to drop their car off. Patty accidentally charged the incorrect amount on the credit card (no worries, been there done that), so she had to issue a refund and then charge the card again. However, the issue is that the only documentation that I received was for the two invoices, one of them incorrect. (paper copies and digital copies) I didn't receive the diagnostic paperwork. I didn't receive any information as to what was done to the vehicle. I like to have such documentation on hand, especially when this was warranty work. I would also like to see what is coming up for the scheduled service so I can budget appropriately. I have tried to call twice, only to be told to text. I have texted twice but nothing except for... yet ANOTHER copy of an invoice where all it has is payment information on it. I bought my vehicle there in 2018 because I was so impressed with the service. Back then, they really took the time to get to explain issues with the vehicle or go over pricing options for additional services. But now they are so worried about avoiding lawsuits (see other reviews) and attempting to become more efficient that they are causing more issues. Also, please don't bother responding with, "I’m sorry to hear that! That's not like Ron Marhofer! Call such and such number to discuss!" I have tried for the past 3 years to give you chances. Never again. My 2018 Nissan Rogue with less than 50k miles will be going to a different Nissan dealership as well as when I trade in to purchase new again. Sorry to be harsh but you guys just aren't listening and MAYBE this will help a little.

Oct 30, 2024 · michelle

The service manager is extremely knowledgeable and friendly as well as the entire staff! I’ve been to many different dealerships for service and I’ve never had this top notch experience which is consistent every time I bring my vehicle in.

Feb 13, 2025 · Julie Ann Yoe

Amazing People work here. Gabor was working with me and knew my budget and worked together with me to get a amazing offer on a new 2020 Nissan Versa. Love the love the car handles great. Dealers Insurance was amazing also able to get me good full coverage with a low price.

Oct 24, 2020 · John Withington

CUSTOMERS PLEASE READ: If you decide to take your vehicle to this location for service, please ensure you do a thorough walk around of your car and take photos or videos. This location hit my car when I brought it in for electrical issues, released the car to me without me knowing they had hit the car, and then tried making me feel like it was my fault. Thankfully I had proof that the damage was not there. After getting corporate involved, they did fix the vehicle, however, it's taken 3 additional visits for them to properly put my bumper back on and now going on a 4th visit to the body shop directly to have my bumper put on correctly again as its off and I am not "welcomed" back at the Nissan Service Department at Ron Marhofer. I have enjoyed all my prior visits with the service advisors who are great, but my one time working with the service manager resulted in the absolute worst experience I have encountered anywhere with poor bedside manner. Despite the bumper damage, when I brought the car in originally for electrical issues, they said the car was fine though AAA ran 2 separate tests on the vehicle and found the battery and alternator were in poor health for being a brand new car. AAA was the only one who could get my car powered back on as others vehicles could not charge it up when it died. Ron Marhofer Nissan Service claimed to have ran two tests in which my battery passed both meaning no battery warranty repairs were warranted. Either they didn't do the test correctly or they were lying as I did prove them wrong after a month of having my battery concerns dismissed by pushing for another test and being told the battery did fail the test. The alternator concern has continued to be dismissed. I am still having transmission issues with loss of power, batting sounds when the car turns on, and the car not starting properly, and despite countless videos I have of my car acting up, as they can't duplicate the concern, I am stuck. Because I felt that I was not being take seriously and the bed side manner was horrible with not even an apology for my experience, I had to get corporate involved again to get my car back to what it should be. The service manager at Ron Marhofer Nissan refuses to allow me to come back which also puts me in a bind as other dealerships won't fix my bumper currently as Ron Marhofer Nissan is responsible for the bumper problem. The service manager also refuses to have a tech sent up to the body shop to look at my car for the transmission problems and active recall while in their possession, so now I have to make additional time during busy season in my career to get my car to two separate dealerships due to poor customer service and neglect. I have worked many customer service roles in my life and maybe I have higher expectations of good customer service, but when someone has had as many time consuming and unpleasant experiences for one problem as I have had with this one issue, knowing to tell someone you are sorry for their experience and that they are being heard makes a HUGE difference in that customer's eyes. This is in no way me saying not to come to this location for your vehicle's needs, but advising caution when entrusting your vehicle with this location. If you have a problem with your car, don't back down. Every problem I have reported has resulted in a part being defective and needing replaced under warranty. So don't back down, especially if you're in warranty. Also, to make sure you leave with your vehicle in the exact same condition, if not better. I know accidents happen, that's why they are called accidents, but not everyone will own up to it.

Feb 12, 2024 · Nikhil Patel