Rob's Auto Care Inc

For vehicle owners in Larchmont, NY, and the surrounding communities, Rob's Auto Care Inc operates as an establishment within the "Auto Repair Stations" category, offering a range of services for vehicle maintenance and repair. Located at 2055 Boston Post Rd, Larchmont, NY 10538, USA, the facility is positioned to serve local residents. You can reach Rob's Auto Care Inc via phone at (914) 834-7770 or on their mobile line at +1 914-834-7770.

While specific details regarding the interior environment of Rob's Auto Care Inc are not extensively provided in public information, as an auto repair station, it would typically feature a garage equipped for various vehicle diagnostics and repairs. Professional auto care facilities generally aim for a clean and organized workspace to ensure efficient service and a safe environment for both technicians and customers. The address on Boston Post Road suggests a location that is likely accessible to local traffic in Larchmont.

As an "Auto Repair Station," Rob's Auto Care Inc is expected to provide a variety of services aimed at maintaining and repairing vehicles. Based on the customer reviews, services offered at this facility include:

• General Vehicle Check-ups and Maintenance: Routine inspections and upkeep to ensure vehicles are running smoothly.
• Brake Repair and Replacement: Services related to the vehicle's braking system. One review specifically mentions a customer being charged for new brakes.
• Diagnostic Services: The ability to diagnose issues, including those indicated by a check engine light.
• Tire Sensor Repair: Addressing problems with vehicle tire sensors.
• Complex Repairs: The positive review suggests they handle "something more complex" beyond routine check-ups.

The extent of their full service menu is not explicitly detailed, but these mentioned services indicate their capacity to address common automotive issues.

The feedback from real customers for Rob's Auto Care Inc presents a mixed picture, highlighting both positive attributes and significant concerns. This provides an objective overview of the customer experience at this auto repair station.

Positive Customer Experiences:

• "Outstanding Service Every Time!": One customer expressed strong satisfaction, describing their service as consistently excellent.
• Honest and Professional: This customer commended Rob's Auto Care for being "honest, professional," which are highly valued traits in the auto repair industry.
• Goes the Extra Mile: The review notes that the shop "always go the extra mile to make sure my vehicle is running smoothly," suggesting a commitment to thoroughness and customer satisfaction.
• Skilled and Efficient Handling: Whether for routine or complex issues, the mechanics are described as handling work with "skill and efficiency."
• Clear Explanations and Updates: A positive aspect highlighted is how they "explain everything clearly and keep me updated throughout the process," fostering transparency and trust.
• Trustworthy Auto Shop: The satisfied customer strongly recommends Rob's Auto Care as a "trustworthy auto shop."

Concerns and Negative Customer Experiences:

• Unresolved Initial Issue: A significant concern raised by another customer is that the initial problem (a check engine light) was reportedly "never fixed" despite the car being brought in for that specific issue. The light allegedly continued to come on and off.
• Unnecessary Repairs and Cost: The customer reported being charged "$1400" for new brakes when their "brakes were not squeaking or anything," implying that this repair might have been unnecessary or not the primary issue.
• Additional Damage/Issues: The customer also claimed that the shop "messed up one of our tire sensors as well," indicating new problems arose after the service.
• Billing Discrepancy: A serious accusation was made regarding payment, where the "receptionist said my husband never paid her when he brought her the money," despite the customer having "receipts of the day he took the money out and went he has the exact time and date." The customer suggested checking cameras as proof.
• Negative Reputation with Acquaintances: The customer also mentioned a friend who had a negative experience, stating that "a friend of ours said they messed up his car as well."
• Strong Warning: The negative review concludes with a strong admonition, "Please don’t go here BEWARE!" and "we will NEVER go here again!"

These contrasting reviews indicate a divergent customer experience, suggesting inconsistency in service delivery or customer satisfaction.

Based on the provided information, there are no explicit promotional offers or discounts mentioned for Rob's Auto Care Inc. However, the positive review acts as a form of indirect promotion, emphasizing qualities like honesty, professionalism, and going the extra mile. For businesses in the "Auto Repair Stations" category, word-of-mouth recommendations from satisfied customers are often a powerful form of promotion, as trust is a critical factor for consumers choosing where to take their vehicles. Conversely, negative reviews, particularly those detailing unresolved issues and billing problems, can significantly impact a business's reputation and deter potential customers.

For individuals considering Rob's Auto Care Inc, it would be prudent to contact them directly for current service pricing, specific repair inquiries, and any available promotions. Given the varying customer experiences, it is advisable to engage in clear communication regarding the scope of work and estimated costs before authorizing any repairs.