Riverdale Chrysler Jeep Dodge Ram Parts Store

I went in today to get a diagnostic for my car because it needs to be serviced. I was welcomed by a service rep (Jaimilee) and I was definitely impressed. Not only was my car serviced the same day, she was able to give me a run down of the parts needed and was VERY knowledgeable of everything - literally everything! If you need an honest consultation, I recommend speaking with her and being transparent about your needs/wants - you are definitely in good hands with her!

Sep 17, 2024 · wilbert negron

The service is absolutely pathetic. Firstly, they ignored about the driver side speaker which was not functioning from day one then in the third servicing they agreed that theres a problem. All front desk people are lazy. My odometer had a problem they ordered after a month and then the odometer kept blinking as they never reset the things. When i took the car to them on july 11 they said they’ll order some computer part and fix it. The part came today after 45 days and now the steering wheel buttons are not working. They offered free car wash as if they are doing a big favor and i said plz do it only to realize that the rep couldnt hear me saying YES. ABSOLUTELY PATHETIC AND SINCERELY REQUEST NOT TO GO THEIR. They deserve negative rating if there was ever an option…. Disgusting and shameful!!!! Just dont go.

Aug 29, 2024 · Pratik Shah

Zero stars. Do yourself (and your wallet) a favor and DO NOT go to this service shop. Their goal is to scam you for thousands of dollars of unnecessary repairs. I had to take out a loan to cover the cost of service- which took me months to pay off. I was scammed because I trusted them. Always get a second opinion from your local mechanic before agreeing to “emergency” repair work. In addition to all the unnecessary work they did on my NEW vehicle, they told me I needed new brakes (I held off at the time because that would have been even more money). Later a local mechanic confirmed that my brakes were fine. DO NOT GO HERE. Unfortunately, I won’t get my $$$ back but KARMA will return to them what they deserve.

Jul 03, 2024 · Roxanne Mejia

Very dissatisfied with their service. Took the car in twice for an oil leak they said they did not find. So I had to gather more evidence to prove that oil is leaking. They have had my car for a week now. I called in for 3 different updates and never got a return call. Everytime I call no one is available to give me an update. Only way I get anything out of them is if I go directly in. I've inquired about a loaner and still have no update on that process

Jan 10, 2024 · Runna J

Bad cervice they didn't cony a hose to the transmission and no screw on some parts my transmission burn thanks for the professional work

Jun 02, 2022 · Juan Sanchez

On April 3rd My husband visited for a straightforward oil change and a long-overdue fix on an electronic side mirror that has been stuck for months. Instead of simply addressing these issues, your team opted to exploit us with a multipoint inspection on our low-mileage Jeep Compass Limited 2021, suggesting a slew of needless services—to the tune of $2400. From brake fluid replacement to coolant changes, it was an upsell extravaganza that we never asked for. Adding insult to injury, following this exploitative service, we were hit with two tickets for an expired inspection—something your supposedly thorough staff failed to address. My husband, initially thinking these were parking tickets, soon discovered the true nature of the fines. We expected your team to handle this basic responsibility. Instead, we were met with blame and dismissal, claiming my husband failed to mention the inspection was expired. A complete disregard for accountability from your team! Our attempts to resolve this fiasco were met with sheer incompetence—a reflection of the negligent management. The service manager was perpetually “unavailable,” reinforcing the belief that leadership at your establishment is riddled with incompetence and indifference toward paying customers. We expect immediate rectification and an overhaul of your service practices to prevent such glaring oversights in the future. Acknowledgment from your management and pertinent corrective measures are expected, without delay. Your action is required to salvage the trust we’ve lost in your service department.

Apr 08, 2025 · Tamara Dominguez