RimTyme Custom Wheels and Tires

Welcome to RimTyme Custom Wheels and Tires, located at 434 E North Ave in Lombard, Illinois. As a dedicated auto repair station, RimTyme primarily focuses on providing local users with a wide selection of custom wheels and tires. This establishment aims to cater to individuals looking to personalize their vehicles with stylish rims and ensure optimal performance with quality tires.

Based on available information, the environment at RimTyme Custom Wheels and Tires appears to be a standard retail space where customers can browse and select their desired wheels and tires. One online review highlights a positive initial experience, mentioning a helpful General Manager named Daniel Blount who possessed extensive knowledge about tires and vehicles. This suggests that the store may have staff capable of providing guidance and expertise to customers in making informed decisions about their purchases.

The core services offered by RimTyme Custom Wheels and Tires revolve around the sale and potentially the installation of custom wheels and tires. The positive review indicates that customers can expect assistance in finding the "best set" of wheels and tires to meet their needs. The mention of "great prices" suggests that the store strives to offer competitive pricing on their products. Furthermore, the compliment regarding "even better customer service across the board" implies a focus on ensuring a positive and satisfactory experience for their clientele, at least in some instances.

However, it is crucial to consider all available feedback to gain a comprehensive understanding of RimTyme Custom Wheels and Tires. Another customer review paints a significantly different picture of their experience. This review details an instance where a customer purchased 20" rims, based on the store's assurance of fitment despite being larger than the original 19" rims. The customer reported spending a substantial amount ($2,450) and initially being pleased with the appearance.

Unfortunately, this positive initial impression quickly deteriorated when, less than a month later, a front tire began losing air. Upon returning to RimTyme, the customer was informed that the rim was cracked and was given a referral for repair. The reviewer expressed dissatisfaction with the subsequent treatment received from an employee named Daniel and another staff member at the front. Allegations were made that the staff was rude, accused the customer of lying, and suggested the damage was due to hitting a pothole and using tire sealant.

Following the customer's negative online review, the owner reportedly contacted the customer, offering to replace the damaged rim at half the cost if the review was removed. The owner was supposedly going to contact the rim manufacturer for a price and call the customer back. However, as of the date of the review (approximately three months later), the customer stated they had not received a follow-up call from the owner.

Consequently, the customer had to independently find a repair service, which confirmed that the tire had no sealant and that the rim was indeed damaged. The reviewer expressed a belief that they were sold a damaged rim, and the issue became apparent with colder temperatures. This negative experience led the customer to regret not choosing a competitor like Discount Tire, where they had previously received better service and warranties.

A significant point highlighted in the negative review is a statement on the receipt: "ALL SALES ARE FINAL NO REFUNDS/EXCHANGE." The reviewer felt this policy was used against them and advises potential customers to be cautious before making any purchases at RimTyme Custom Wheels and Tires due to this no-return/exchange policy.

Considering the available information, RimTyme Custom Wheels and Tires operates as an auto repair station specializing in custom wheels and tires in Lombard, IL. While one customer reported a positive experience with knowledgeable staff and good prices, another detailed a severely negative experience involving a potentially faulty product, unsatisfactory customer service, and a lack of follow-through on a resolution offered by the owner. The "all sales are final" policy is also a crucial point for potential customers to be aware of.

For local users in Lombard, IL, RimTyme Custom Wheels and Tires presents an option for purchasing custom wheels and tires. They may find knowledgeable staff willing to assist with selections. However, potential customers should be aware of the reported negative experience, particularly concerning product quality issues and the strict "all sales are final" policy. It would be prudent for individuals considering RimTyme to thoroughly inspect any products before purchase and to carefully consider the implications of the store's return policy.

Currently, there is no specific promotional information available online for RimTyme Custom Wheels and Tires. Customers interested in any ongoing promotions or special offers would need to contact the store directly at (224) 261-7800 or +1 224-261-7800 for the most up-to-date information.

In conclusion, RimTyme Custom Wheels and Tires offers custom wheels and tires in Lombard, IL. While positive initial interactions may occur, the reported negative experience regarding product quality, customer service, and the "all sales are final" policy warrants careful consideration from potential buyers. It is recommended that prospective customers conduct thorough due diligence and understand the store's policies before making a purchase.