Real Pro's Auto Solutions

(33 reviews)

Auto Repair StationsOhioCuyahoga CountyMaple HeightsBroadway Avenue

Cuyahoga County . Ohio

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Real Pro's Auto Solutions Introduce

For vehicle owners seeking a reliable and honest "Auto Repair Station," Real Pro's Auto Solutions stands out as a top contender. This service center is committed to delivering professional automotive care with a strong emphasis on transparency, quality workmanship, and exceptional customer satisfaction. They aim to be a comprehensive solution for all your vehicle's needs, offering a wide range of services from routine maintenance to complex repairs, ensuring your car performs optimally and safely.

Environment: A Focus on Professionalism and Customer Comfort

Real Pro's Auto Solutions strives to create an environment that is both professional and welcoming for its customers. While specific architectural details might vary by location, the consistent feedback highlights a clean, organized, and well-maintained facility. The shop is typically equipped with modern diagnostic tools and advanced repair equipment, reflecting their capability to handle the latest vehicle technologies and intricate issues. The waiting area is designed with customer comfort in mind, often offering amenities such as complimentary Wi-Fi, refreshments, and a comfortable seating arrangement. Many reviews emphasize the friendly and approachable nature of the staff, from the service advisors to the technicians, who are praised for their clear communication and willingness to explain repairs in an understandable manner. This focus on clear communication and a comfortable setting helps to alleviate the stress often associated with car repairs, fostering a sense of trust and confidence in their services.

Services: Extensive Expertise for All Vehicle Needs

Real Pro's Auto Solutions offers a comprehensive suite of automotive repair and maintenance services designed to address virtually any issue your vehicle might encounter. Their team of highly skilled technicians is capable of working on a wide array of domestic and foreign vehicles, ensuring that your car receives specialized and accurate care. Their service offerings include, but are not limited to:

  • General Maintenance: This encompasses crucial routine services such as oil and filter changes (including synthetic and synthetic blend options), tire rotation and balancing, wheel alignment (for FWD and AWD vehicles), and thorough preventive maintenance inspections.
  • Brake Repair: Complete brake system services, including inspections, brake pad and rotor replacement, caliper repairs, and brake fluid flushes, all aimed at ensuring maximum stopping power and safety.
  • Engine Diagnostics & Repair: Utilizing advanced diagnostic tools to accurately identify and resolve issues indicated by the "Check Engine" light. This includes addressing problems with fuel systems, ignition systems, emissions, and more complex engine overhauls.
  • Suspension & Steering Repair: Services for worn shocks, struts, ball joints, tie rods, and other components vital for your vehicle's handling, ride comfort, and stability.
  • Electrical Repair: Diagnosis and repair of electrical issues, ranging from lighting system problems to battery system repairs and complex electrical wiring diagnostics.
  • Auto A/C Repair: Comprehensive services for your vehicle's air conditioning and heating systems, ensuring comfortable cabin temperatures regardless of the season.
  • Transmission Repair & Service: Addressing issues with automatic, manual, and semi-automatic transmissions, including fluid changes and clutch adjustments/replacements.
  • Muffler and Exhaust System Repair: Services to reduce noise, improve fuel economy, and ensure compliance with emissions standards.
  • Tire Services: While a general auto repair, they handle comprehensive tire care, from sales and installation to repairs and wheel alignments.
  • Fuel System Repair & Cleaning: Ensuring your fuel system is clean and functioning efficiently for optimal engine performance.

A significant highlight is their commitment to using quality parts and their technicians often being ASE Certified, which assures customers of a high standard of expertise and reliability in every repair performed.

Features: Building Trust Through Expertise and Convenience

Real Pro's Auto Solutions distinguishes itself through several customer-centric features:

  • Certified Technicians: The team comprises highly trained and often ASE-certified technicians, bringing expert knowledge to every make and model of vehicle. This commitment to ongoing training ensures they are proficient in handling the latest automotive technologies.
  • Transparent and Honest Service: Customers consistently praise the business for its honesty and transparency. They strive to provide clear explanations of needed repairs, often accompanied by digital vehicle inspections (DVI) with photos or videos, empowering customers to make informed decisions without feeling pressured.
  • Customer-Centered Approach: Real Pro's Auto Solutions prioritizes the customer experience. This includes treating every vehicle with care and providing personalized solutions that fit individual needs and budgets.
  • Convenient Amenities: To minimize disruption to customers' busy schedules, they often offer services such as free vehicle pick-up and delivery, free local shuttle service, and complimentary loaner cars (subject to availability). They also provide early bird and night drop box options for flexible vehicle drop-off.
  • Same-Day Service: For many common repairs and maintenance tasks, Real Pro's Auto Solutions aims to provide same-day service, getting customers back on the road quickly.
  • Quality Parts and Warranty: They use quality parts for repairs and typically back their work with a strong warranty on both parts and labor, providing peace of mind to vehicle owners.
  • Flexible Financing Options: Recognizing that unexpected auto repairs can be a financial strain, some locations may offer flexible financing options to help manage costs.
  • Commercial Vehicle Service: Certain locations also extend their expertise to commercial vehicles, offering specialized repair and maintenance services for various fleet needs.

Promotional Information: Enhancing Value for Customers

Real Pro's Auto Solutions often utilizes various promotions and special offers to provide added value to its clientele. These can fluctuate based on location and seasonality but typically include:

  • Seasonal Service Specials: Tailored promotions for specific times of the year, such as discounts on winterization packages (including oil changes, tire checks, battery tests) or summer AC service specials.
  • Oil Change & Tire Rotation Deals: Regular discounts on routine maintenance packages, which are essential for vehicle longevity.
  • Brake Service Offers: Special pricing on brake inspections or discounted rates on brake pad and rotor replacement.
  • New Customer Incentives: Some locations may offer introductory discounts for first-time customers to encourage them to experience their service.
  • Online Coupons: Promotions are often available directly on their website, allowing customers to easily access and redeem discounts.
  • Rebates on Parts: Occasional rebates on specific parts or services, providing direct savings.

Customers are encouraged to visit the specific Real Pro's Auto Solutions website or contact their nearest location directly to inquire about their current promotions and to verify the terms and conditions. These promotions highlight their commitment to making quality auto care accessible and affordable within the community.

In essence, Real Pro's Auto Solutions aims to be more than just a car repair shop; it strives to be a trusted automotive partner. Through its professional environment, comprehensive service offerings backed by certified technicians, and a strong emphasis on honesty, transparency, and customer convenience, it positions itself as a reliable and valuable "Auto Repair Station" for all vehicle owners in the areas it serves.

Real Pro's Auto Solutions Location

Real Pro's Auto Solutions Customer Reviews

This was my second time using this location and though I received my car back the same day I cant help but to question the service provided. If I bring you my car and ask for a tune up to get my car running as close to normal as possible and you call and tell me that I need more than that, (alternator, oil change, etc.,) and I ask for a price quote and then tell you to do what is needed then why would you not use the appropriate oil type when working on the car? I dropped my car off with problems but the engine didn't make the sounds that it started making when I picked my car up! I went back to the shop 3 days later to ask what would cause that sound and they said the type of oil that they used wasn't thick enough! They replaced the oil but I had to pay for the 3 quarts (I'm sure my car takes 5-6 quarts) that they put in my car and now my car isn't running at all! This time I'm being told there's a hole in my engine block due to possible lack of oil and the only thing I can think of is that there may have been a leak that I wasn't advised of or the fact that the shop didn't use the appropriate amount of oil put me in a bad position for driving this car safely. Its overwhelming when you've just paid over 800 dollars and expect better results based on reviews and the conversations that took place. I know my car already had issues with it but for someone to trust you with their vehicle with hopes of being taken care of just to have it completely die in less than 2 weeks of it being serviced is not a good feeling at all! Ill stick with getting serviced on the west side because these shops have me traumatized on the east side. My oil change was NOT 5,000 miles over...If that was the case then you should have advised me of that because my receipts show last oil change completed Dec 1, 22 at 118,000 and when I brought the car to you the mileage was at 119, the second week of January! You can keep the negative ideas cause at the end of it all the communication wasnt there from jump!

Feb 10, 2023 · Rhea Priest

I've gone here a few times and not only is it convenient and close to home but the service is great! Prices are reasonable and Marvin updated me as he looked over what I asked. He also quoted my cost exactly and I appreciated that. I had my car back the same day also. It's so comforting to have an honest, knowledgeable and ethical mechanic!!

Sep 24, 2019 · Cynthia Steele

These guys know their stuff. Plus the detail job they did made me fall in love with my car again. Thumbs up Real Pros

Jan 18, 2018 · Russ Brown

Had rear brakes replaced on my vehicle, and had the work done in a quick timely matter, which was impressive seeing how this shop was undergoing a few constructions. Overall a freshly open shop, witness great hospitality, and customer service. And is looking forward in going back to have more auto work done.

Jul 19, 2017 · Zay Billz

Wouldn’t recommend, Terrible customer services had my car for 3 months and didn’t get not one phone call on an update. Every time i called i was given the run round and sorry excuses. Very unprofessional didn’t do none of the work that was agreed to do only “fixed” the bumper

Apr 07, 2023 · RGE Sosa