Ramsey Subaru of Des Moines Service

Ramsey Subaru of Des Moines Service, located at 9625 Hickman Rd Suite 100, Urbandale, IA 50322, USA, functions as a specialized auto repair station focusing on Subaru vehicles. As a part of the larger Ramsey Auto group, this service center aims to provide comprehensive automotive care, leveraging its connection to a brand known for reliability and all-wheel drive performance.

The service center is situated within a larger dealership complex, indicating a professional and well-equipped environment. While specific details about the aesthetics of the waiting area or interior are not explicitly provided, a modern automotive service center typically offers comfortable amenities for customers. These can include a comfortable waiting lounge with Wi-Fi, refreshments, and potentially a dedicated children's play area. The facility is described as a "state-of-the-art service center," implying the use of advanced diagnostic equipment and tools. Some information also suggests a "covered drive-in reception area," which allows for a more comfortable drop-off experience regardless of weather conditions. For those who prefer to wait actively, the center offers loaner Trek bikes with helmets, situated near a bike trail, allowing customers to utilize their waiting time for recreation (subject to availability, loaner agreement, and weather conditions). The facility also aims to be "Built Green," indicating a commitment to environmental responsibility through practices like LED lighting, energy-efficient electronics, and recycling of oil, tires, and old parts.

Ramsey Subaru of Des Moines Service provides a full range of maintenance and repair services designed for Subaru vehicles, though they are also equipped to service other makes and models. Their service menu includes routine maintenance tasks such as oil changes, tire rotations, battery inspections and replacements, wheel alignments, and brake services. They also handle more complex repairs, including engine diagnostics and repairs, transmission services, coolant system flushes, and air filter replacements. A key offering is their "Subaru Express Service," which aims to complete routine maintenance needs, such as oil changes, in under 30 minutes, catering to customers with busy schedules. The service center emphasizes the use of genuine Subaru parts and accessories to ensure optimal fit and performance. They also offer free multi-point inspections with every service visit, where technicians perform a thorough check of key components and systems, including tires, brakes, and fluids, and review the color-coded inspection form with the customer. Online service scheduling is available for customer convenience.

A significant feature of Ramsey Subaru of Des Moines Service is its team of "factory-trained, Subaru-certified service technicians." These technicians, along with service advisors and parts specialists, have received certification from advanced Subaru technical instructors, indicating a deep understanding of Subaru's unique components and technology. This specialized expertise aims to ensure accurate repairs and continued vehicle safety and performance. They also have exclusive access to technical support from the factory and specialized tools tailored for Subaru vehicles, which contributes to quicker and more accurate repairs. Promotional information highlights "service coupons" and "wild card service specials" that offer discounts on various maintenance items like oil changes and tire rotations, aiming to provide budget-friendly options for customers.

However, customer reviews present a mixed picture of the service experience. One customer expressed significant frustration regarding appointment timeliness, noting a substantial delay for a simple oil change despite having a scheduled appointment. A more detailed, negative review highlights recurring issues with communication and problem resolution. This customer reported persistent problems with speakers, radio, and excessive oil consumption, which were brought up in multiple appointments over a year and 10,000+ miles. Despite initial assurances of warranty coverage for an oil consumption test, the issues were reportedly downplayed or not replicated by the service center. The customer claims that by their last appointment, their car had just passed its warranty, and the engine issues, previously discussed, were then no longer covered, leading to a strong suspicion of intentional manipulation to delay necessary repairs until the warranty expired. This review also emphasized consistent and lengthy waiting times (3 to 6 hours for a supposedly 1-1.5 hour service) and a general feeling of disrespect for customer time. Conversely, other reviews indicate positive experiences, praising friendly and professional staff, reasonable costs for a dealership, and effective repairs. Some customers appreciate the quick and efficient service, with one mentioning a flat tire repair taking only 30 minutes. The availability of online scheduling and communication tools, such as video updates on service performed, is also positively noted by some.

Ramsey Subaru of Des Moines Service actively promotes its advantages, including its team of factory-trained technicians, use of genuine Subaru parts, and specialized diagnostic tools. They offer "service specials" and "wild card service specials" to provide cost savings on various maintenance and repair services. The dealership often runs seasonal promotions, such as "Winter Weather Prep," to ensure vehicles are ready for specific conditions. They emphasize their commitment to providing "expert advice" and ensuring the longevity and safety of Subaru vehicles. Customers can schedule service appointments online or by calling (866) 813-0204. The service center's hours are typically Monday to Friday from 7:30 AM to 6:00 PM and Saturday from 8:00 AM to 5:30 PM, with Sunday being closed. They encourage customers to visit their website for current promotions and to schedule their service needs, highlighting a focus on convenience and value.