Land Rover Des Moines Parts Store

The Land Rover Des Moines Parts Store, located at 9800 Hickman Rd, Des Moines, IA 50325, USA, operates as a specialized auto parts store primarily serving the needs of Land Rover vehicle owners and enthusiasts. Integrated within the larger Land Rover Des Moines dealership, and part of the Willis Automotive group, this store is dedicated to providing genuine Original Equipment Manufacturer (OEM) parts and accessories. While it functions as a parts store, its direct connection to a dealership and service center means it is intrinsically linked to the "Auto Repair Stations" category, as these parts are crucial for proper vehicle maintenance and repair.

As an official Land Rover parts store, the environment is typically clean, organized, and professionally managed, reflecting the premium nature of the Land Rover brand. It is likely situated within or adjacent to the Land Rover Des Moines dealership's service department, facilitating easy access for technicians and customers seeking parts for repairs or DIY projects. While specific details about the layout or waiting areas within the parts store itself are not explicitly provided, it's generally understood that a dealership-affiliated parts department would offer a comfortable and efficient experience. The overarching Willis Automotive group emphasizes a commitment to customer service and a "tradition of automotive excellence," suggesting a well-maintained and customer-friendly environment across their facilities.

The primary service offered by the Land Rover Des Moines Parts Store is the provision of genuine OEM Land Rover parts and accessories. These parts are specifically designed and engineered for Land Rover models, ensuring a perfect fit, optimal performance, and adherence to the manufacturer's quality standards. The store maintains a large inventory of these factory OEM parts to minimize wait times for both the dealership's service department and individual customers. This ensures that vehicles being serviced or those undergoing home auto projects are fitted with parts that contribute to their longevity and reliability. Customers can order parts directly from the parts department, including through online platforms, with notification for pickup once their order is ready. The staff in the parts department are typically knowledgeable about Land Rover vehicles and can assist customers in identifying the correct parts for their specific model and need. Beyond direct sales, the parts store supports the broader service operations by supplying necessary components for vehicle repairs and maintenance performed at the dealership.

A key feature of the Land Rover Des Moines Parts Store is its exclusive focus on genuine OEM parts. The benefits of using OEM parts, as highlighted by dealerships, include guaranteed fitment, higher quality, increased longevity compared to aftermarket alternatives, and the preservation of the vehicle's manufacturer warranty. The parts are engineered to meet the same high standards as the original components of the vehicle. This commitment to OEM parts provides peace of mind for Land Rover owners, knowing that the components they purchase or have installed are designed for their specific vehicle. The store also offers a wide range of accessories, allowing owners to personalize and enhance their Land Rover vehicles, from practical items like roof-mounted racks and all-weather floor mats to aesthetic upgrades such as custom wheels and illuminated treadplates. The ability to order parts online and receive a call when they are ready for pickup adds a layer of convenience for customers. The presence of "in-house experts" who "know our products" ensures that customers receive accurate guidance and support when selecting parts.

While direct reviews specifically for the "Land Rover Des Moines Parts Store" were not extensively provided, general reviews for the Willis Jaguar Volvo Cars Land Rover of Des Moines dealership, of which this parts store is a part, offer some insights into the overall customer service. Some customers have praised "excellent service" and a "top-notch experience," highlighting friendly, welcoming, patient, and informative staff. However, other reviews for the broader dealership service department have indicated issues with communication, such as unreturned calls and delayed updates on vehicle status, which could potentially extend to the parts ordering process if integrated with the service department's communication channels. One review for the overall dealership mentioned a "Frustrated! Appointment times not kept" experience with the service department, suggesting that coordination across departments might sometimes face challenges. Despite these mixed service experiences in general, the core offering of genuine Land Rover parts remains a consistent and crucial aspect of the parts store's value proposition.

The Land Rover Des Moines Parts Store, as part of Willis Automotive, leverages the group's broader promotional efforts. They highlight their dedication to "delivering high-quality service to you at every step of the car ownership process," which includes providing genuine OEM parts. They emphasize the importance of using genuine manufacturer parts for longevity and optimal vehicle performance. Promotional information may include "parts specials" or "accessories specials" that offer discounts on various components. These could encompass common maintenance items like wiper blades or more specific Land Rover accessories. Customers are encouraged to visit the dealership or contact the parts department directly for specific inquiries or to place orders. The parts department operates with specific hours, typically Monday to Friday from 7:30 AM to 5:00 PM, allowing customers to plan their visits. The phone number for the parts department is (855) 638-2286, providing a direct line for inquiries and orders. The overall message conveyed is one of reliability, quality, and specialized expertise for all Land Rover parts needs in the Des Moines area.