Ramsey Subaru of Des Moines Parts

Welcome to Ramsey Subaru of Des Moines Parts, located at 9625 Hickman Rd Suite 200 in Urbandale, Iowa. Operating within the platform category of Auto Repair Stations, the parts department at Ramsey Subaru of Des Moines primarily focuses on providing original equipment manufacturer (OEM) parts for Subaru vehicles. As a key component of a dealership, the parts department serves both individual Subaru owners looking to maintain or repair their vehicles and independent auto repair shops specializing in Subaru makes. Their role is crucial in ensuring access to the specific components required for proper vehicle maintenance and repair, thereby supporting the broader automotive service ecosystem in the Urbandale and Des Moines areas.

As a dedicated supplier of Subaru parts, Ramsey Subaru of Des Moines Parts maintains an inventory of components specifically designed and manufactured for Subaru vehicles. This includes a wide range of parts, from routine maintenance items such as filters, belts, brakes, and fluids to more complex components related to the engine, transmission, suspension, and electrical systems. Utilizing OEM parts is often preferred for ensuring proper fit, function, and longevity of repairs, as these parts meet the manufacturer's original specifications. The parts department also likely handles special orders for less common or model-specific components, acting as a direct link to the manufacturer's supply chain.

The limited information available primarily focuses on customer experiences with the service provided by the parts team, rather than the physical environment of the department itself. One customer review describes negative experiences with the parts ordering process, suggesting potential challenges in communication and order accuracy. This feedback implies that while the intention is to provide necessary parts, the execution of the service may not consistently meet customer expectations. The review does not offer insights into the physical layout or ambiance of the parts department.

The primary service offered by Ramsey Subaru of Des Moines Parts is the supply of OEM Subaru parts. Customers can typically inquire about and order parts either in person at their location or via phone, using the provided contact number. The expectation is that the parts team will be knowledgeable about Subaru vehicles and able to accurately identify and order the correct components based on the vehicle's model, year, and specific needs. However, one customer's experience indicates potential issues with the accuracy and efficiency of this service, citing multiple instances of incorrect parts being ordered despite providing detailed information. This suggests that while the core service is parts provision, the reliability and quality of the customer interaction in fulfilling these orders may be inconsistent.

Based on the available customer feedback, several features of the Ramsey Subaru of Des Moines Parts department can be inferred, though not all are positive. One intended feature is the specialization in OEM Subaru parts, which should guarantee compatibility and quality for Subaru vehicles. Another expected feature is the expertise of the parts team in identifying and sourcing these specific components. However, a significant concern raised by a customer is the potential for errors in the parts ordering process, despite clear instructions and part numbers being provided. The review also suggests a lack of proactive customer service in resolving these issues, with complaints of delays, incorrect orders, and instances where the parts team appeared unhelpful or even discouraged the customer from ordering parts for older vehicles. This indicates a potential disconnect between the intended service and the actual customer experience.

The negative customer review provides specific examples of challenges encountered when trying to obtain parts. These include repeated instances of wrong parts being ordered, delays in the process, and a perceived lack of willingness to assist with parts for older Subaru models. The customer also mentions being told to stop ordering parts, which raises concerns about the parts department's commitment to supporting all Subaru owners, regardless of their vehicle's age. These experiences highlight significant areas for potential improvement in the parts ordering and customer service aspects of the department.

Currently, there is no information available regarding specific promotional offers from Ramsey Subaru of Des Moines Parts. Auto dealership parts departments sometimes offer discounts on certain parts or accessories, or may have seasonal promotions. However, without any mention of such offers in the provided information, it is not possible to comment on any current or past promotional activities. Customers interested in potential discounts or special offers would need to inquire directly with the parts department.

In conclusion, Ramsey Subaru of Des Moines Parts in Urbandale, IA, serves as the official parts supplier for Subaru vehicles at this dealership, operating within the platform category of Auto Repair Stations. While the intention is to provide OEM Subaru parts to meet the needs of vehicle owners and repair professionals, at least one customer has reported significant challenges with the accuracy and efficiency of the parts ordering process, as well as concerns about the helpfulness of the parts team. Potential customers should be aware of these reported issues when seeking to order parts from this location and may want to ensure clear communication and verification of part numbers to mitigate the risk of errors. While the availability of OEM parts is a potential advantage, the reported difficulties in obtaining the correct parts and the negative customer service experiences are important factors for local Subaru owners and repair shops to consider.