Raabe Lincoln Service

Raabe Lincoln Service, located at 11260 Elida Rd, Delphos, OH 45833, USA, operates as a comprehensive "Auto Repair Station" that is part of a larger dealership (Raabe Ford Lincoln). This positioning indicates a highly equipped service center specializing in the maintenance and repair of Lincoln and Ford vehicles, while also possessing the capability to service a wider range of makes and models. Their services go beyond basic repairs, offering a full spectrum of automotive care backed by manufacturer standards and extensive customer amenities.

As a dealership service center, Raabe Lincoln Service typically boasts a professional and well-maintained environment. Customers can expect a comfortable waiting area, often equipped with amenities such as free Wi-Fi, refreshments, and potentially a children's play area, as is common with modern dealerships. The facility is likely designed to handle a significant volume of vehicles, with multiple service bays and a dedicated team of technicians. Its location on Elida Road provides convenient access for residents of Delphos and surrounding communities. The availability of phone numbers, (419) 692-0055, ensures easy contact for scheduling service appointments or inquiring about repairs. Furthermore, as a full-service dealership, customers often benefit from integrated sales and parts departments on-site, streamlining their automotive needs.

Reviews suggest thoughtful amenities like a "service drive in" to protect customers from inclement weather during drop-off and pick-up, and improved customer waiting areas that may include "a quiet reading room, entertainment room and refreshment customer lounge area" which enhances the customer experience significantly. The availability of "loaner vehicles" and a "courtesy shuttle" further demonstrates their commitment to customer convenience, especially for those whose vehicles require more extensive repairs.

Raabe Lincoln Service, as a factory-authorized "Auto Repair Station," provides a broad range of automotive services and goods, adhering to manufacturer specifications and quality standards. Their offerings include:

• Comprehensive Maintenance & Repair: This covers all aspects of vehicle health, from routine scheduled maintenance to complex diagnostic and repair work. Services include:
  • Oil Changes: Offering quick oil changes, including "The Works® Package" with synthetic blend oil and a Motorcraft oil filter, emphasizing efficiency and quality.
  • Tire Services: Sales of major tire brands (Goodyear, Cooper, Michelin, Bridgestone, etc.), tire rotations, and potentially wheel alignment and balancing. They also offer tire pressure monitoring sensor replacement.
  • Brake Services: Comprehensive brake inspections, pad and rotor replacement, and other brake system repairs to ensure vehicle safety.
  • Battery Services: Testing, replacement, and installation of automotive batteries.
  • Diagnostic Services: Utilizing advanced diagnostic equipment to accurately identify and resolve issues, including check engine light diagnostics.
  • Factory-Certified Service: Specialization in Lincoln and Ford vehicles, ensuring that repairs are performed by factory-trained and certified technicians using genuine Ford/Lincoln or Motorcraft parts. This ensures compatibility and adherence to manufacturer warranties.
  • General Automotive Repair: Services for various systems including engines, transmissions, suspension, steering, electrical, heating, and air conditioning.
  • Vehicle Detailing: Some dealerships offer professional cleaning and detailing services to maintain the vehicle's appearance.
• Genuine Parts & Accessories: They offer genuine Ford and Lincoln parts, as well as Motorcraft and Omnicraft parts, ensuring high quality and compatibility with the vehicle. This is crucial for maintaining vehicle integrity and warranty coverage.
• Warranty Coverage: They typically provide a warranty on parts and labor for services performed, often a 24-month/unlimited miles warranty for Motorcraft parts and labor, providing peace of mind to customers.
• Mobile Service: Certain services may be available through Ford Mobile Service, where technicians can come to the customer's location, offering enhanced convenience for select maintenance tasks.

Customer reviews, while varied, reveal several key features and aspects of the customer experience at Raabe Lincoln Service:

• Factory-Certified Technicians: The presence of "Expert Certified Technicians" and "Factory-certified technicians" ensures that vehicles are serviced by individuals with specialized training and knowledge directly from the manufacturer, providing a high level of confidence in the quality of work.
• Comprehensive Amenities: As a dealership, they offer a wide range of customer amenities, including loaner vehicles, courtesy shuttle service, comfortable waiting areas with Wi-Fi and refreshments, and computer workstations. These features are designed to minimize inconvenience for customers while their vehicles are being serviced.
• Focus on Customer Service: Many positive reviews highlight "Great people to work with," "Very courteous and professional" staff, and an "awesome" service team that is "easy to work with" and "friendly." There are instances of staff going "above and beyond" to accommodate customers, such as delivering a loaner vehicle to a customer's home or staying after hours.
• Efficiency and Timeliness: Some customers report quick service, such as "in and out in a short period of time" for an oil change, and the ability to get vehicles in "without having to wait weeks." They often "deliver on their service promise way ahead of schedule."
• Mixed Experiences with Quality Control and Communication: While many reviews are positive, there is a notable negative review mentioning a technician leaving an Allen wrench under a truck and a lack of apology, as well as an instance where a repair was charged for something that wasn't the problem or a code was merely reset without actual fix. This indicates that while the overall service intention is strong, there might be occasional inconsistencies in quality control or communication regarding complex issues.
• Transparency and Trust: The dealership emphasizes "Transparent Information" and a "Zero Pressure" sales approach, suggesting a commitment to honesty and building long-term relationships, although the negative review suggests this might not always extend to the service department's problem resolution.

As a Lincoln and Ford dealership, Raabe Lincoln Service frequently offers manufacturer-backed promotions and incentives. These typically include:

• Service Coupons: Regularly available coupons for common services like oil changes (e.g., "The Works® Package"), tire rotations, brake services, and battery replacements. These are often advertised on their website or directly in their service department.
• Tire Rebates & Offers: Promotions on the purchase of new tires, sometimes including significant rebates or bonus points through loyalty programs when buying a set of four select tires.
• Lincoln Access Rewards / FordPass® Rewards: Customers can join these loyalty programs to earn points on service, parts, and new vehicle purchases. These points can then be redeemed for discounts on future services, parts, or even vehicle purchases. Exclusive offers are often available to members.
• Owner Credit Card Offers: Opportunities to apply for a Lincoln Owner Credit Card, which provides a credit line for services, parts, accessories, and may offer special financing or rebate offers.
• Complimentary Services: Occasional offers for free services like battery tests or multi-point inspections.
• Military and First Responder Discounts: Many Ford and Lincoln dealerships participate in programs offering discounts to military personnel and first responders on various services and parts.

Local users in Delphos seeking service for their Lincoln or Ford vehicle, or other makes, are highly encouraged to visit Raabe Lincoln Service's official website or contact their service department directly at (419) 692-0055. This will provide the most current information on available service appointments, specific pricing, and ongoing promotional offers that can help them save on their vehicle maintenance and repair needs.