R & L Automotive

I made an appointment days in advance and when I showed up to my "appointment", no one was there, and they did not even have my appointment written down or even scheduled. I left my car there, and a couple hours after I arrived home, they called back to let me know none of their mechanics were coming in that day. They were completely disrespectful of my time, and it wasted my whole morning, going back and forth, and still not receiving any car help. I rarely write reviews, especially negative ones, as I do not want to take a smaller business down, I just wish I never bothered with this place. Save your time and energy and go somewhere else, I wish I had.

Apr 16, 2025 · Natasha Mueller

Absolutely never go to these people, unless you want to be completely ripped off. This place is a joke. Brought my Wrangler in for a quick fix, rear tailgate locking mechanism wasn't working. Shop was a complete mess, was a bit off put by this but the mechanic and owner seemed nice. They were able to take look and told me that the tailgate lock would need replacing, but they could order the part and have it done the next business day. They called me shortly after I left and told me it would be over $700 to complete the repair ($400 for the part + $300 for labor by the hour. Three hours to replace a locking mechanism?) I told them I wouldn't be paying for that, found the part online ($55) and fixed it myself in under 30 minutes. Could not find literally anywhere online that was selling this part for over $100, where they came up with $400, I have no clue. Would love to see an invoice for that had they actually ordered the part. Completely disgusted by this predatory business. These people have absolutely no integrity. Especially if you are a young woman, if you come here, expect to be scammed.

Jun 14, 2023 · Willa Sauer

The worst car service you could choose! They stole a charger and scraper from my car, used all my gas, drove my car around while they had it, and were unreachable for days because of a little snow. I think they were just using my car while I had to Uber to work every day and get a rental. Then when I picked it up it reeked of cigarette smoke for days. They put a “faulty” alternator in my car on top of everything. Horrible people not caring about anyone but themselves. One of the workers tried to buy my car off me one day - it’s the most sketchy business you could ever take your car to and on top of all - UNSAFE.

Mar 15, 2025 · Naomi Kildal

I've been using R&L for the last 4 years. I recently had them replaced my front driver side bearing. Shortly after they replaced it it was making a noise I took it back they replaced it. Shortly after that it was making a similar noise out of the same side. They charged me again to do the passenger side bearing, a week later the same noise. They tried to change my driver side bearing one more time with no luck. I took it to another shop and it was fixed right within hours. I had a similar situation with the water pump they had my car for a month I finally took it to another shop and they had it fixed that day within hours. When confronting Joseph or Ray they always give you a run-around. I was told one time that they're left was broken while I was standing under it talking with Joseph working on a car. Ray was telling me he was working on the lift while I was on the phone with him and obviously he was just making it up. They seem to make a lot of stuff up over there. They owe me $1,000 for my ball bearings that I paid them to fix and they never did. I had to pay someone else to do it right. They owe me $136 for an alignment.$100 for a speed sensor, $65.00 for a tire I need to buy because I suddenly had a bald one on my vehicle and no one knew why.They stole all of my money and tools out of my car the last time they had it. An air compressor, jump box, boombox, vacuum, Craftsman ratchets and other items totaling over $300. I filed a police report. They had my car for a month and couldn't put the timing belt on it correctly. When I took it to another mechanic they fixed it the same day and said there was no timing belt kit ever put on my vehicle. He said the police had never been replaced and they look like they were grinded on. He also mentioned there were missing bolts. When confronted by this they still lie! This was their mechanic buddy they sent me to LOL. Save yourself headaches, time and money. Pay someone that can actually fix your vehicle! R and L had my vehicle for months and never fixed it. They took money to fix it but didn't! Beware it's a scam!

Jan 08, 2025 · Chris Larsen

The NEW R&L AUTO is now run by Ray's son Joseph. Joseph has done nothing good for this business as far as I can see,at one time it was legit but now it's a mess. Your cousin said he informed you that the windshield wipers for my car were not the right size but you told him to put them on anyway. After going to YOUR shop 5 times to get proper wipers I gave up and went to O'reilly and they did it for free and used the right size. I now know why you ask for money up front - your credit is tapped with an outstanding bill of $20,000 @ O'reilly's ,you are being denied auto parts and have no money to buy your own (trying to pass off large wipers because it's all you had??). Shame be on you Joseph. And what's with getting all your friends to leave favorable comments @ Google are they story telling for you? Reviews ...honest reviews help people to decide if a place such as yours is legit. There are new and strange people working at the shop, they are all running around and looking just as clueless as you are. You never return a phone call. I must warn you all, your car will be in the shop no less then a month! Ask for an itemized bill and receipt if you do go there (don't go there,I'm serious) Joseph gives a discount if it's cash do you wonder why? You will not get your money back DO NOT PAY UP FRONT! I'd like my $60 bucks back but doubt that will happen as Joseph told me twice he would return my money when he gets to the bank_____he has said this 3 times now. Women especially - PLEASE GO ELSEWHERE YOU WILL BE SO SORRY IF YOU GO HERE. Ray,I will miss your good and honest work I'm sorry your son Joseph does not know what he is doing he is shaming the business. I paid $700 bucks for struts and suspension - really? and how would I know it was even done? My car sounds horrible and does not ride even a little bump on the road very well without it bouncing and clucking! And to be given windshield wipers that are way to large shows me lazy and uncaring work. By the by Joseph I passed my emission test without a problem and to think you were going to charge me $150 when all it needed was a good run on the road before testing. I lost money waiting for you to make it pass emissions you promised me it would be done within the 10 allowable days and you did not do that. Quit making promises you can't keep,hire a REAL mechanic,clean up the filth and clutter,hire a real receptionist...or just close down because you can't rip people off for too long word gets around Joseph. There is only one son working at R&L the commenter named Joe was wrong - Jericho quit because of Joseph and the other brother is only 9 or ten years old.

Jan 14, 2025 · MissT