R & J Auto Body Repair

**R & J Auto Body Repair**, located at **14 Canal St, Port Jervis, NY 12771, USA**, operates as a dedicated auto body shop within the "Auto Repair Stations" category. This business focuses on providing essential services for vehicles that have sustained damage, particularly from collisions, aiming to restore them to their pre-accident condition. As a provider of both services and goods (the replacement parts used in repairs), R & J Auto Body Repair plays a role in assisting vehicle owners in the Port Jervis community with their automotive repair needs.

The environment at R & J Auto Body Repair, based on the provided customer interactions, appears to be a no-nonsense, direct operational setting. While not explicitly detailed, a typical auto body shop environment would include a reception area, repair bays, and specialized equipment for body work, painting, and frame straightening. The direct response from the business to a customer review suggests a very hands-on approach to managing customer expectations and financial aspects. This indicates an environment where clarity regarding payment and scheduling is paramount to their operations. Customers are expected to be transparent about their financial readiness for repairs, as the business, like any other, has expenses and needs to ensure payment for parts and labor. The phone numbers for contacting R & J Auto Body Repair are **(845) 856-8586** and **+1 845-856-8586**.

The services offered by R & J Auto Body Repair primarily revolve around **collision repair and auto body restoration**. These services include:

• **Damage Assessment and Estimates:** Evaluating vehicle damage after a collision to provide detailed repair estimates, often working with insurance companies.
• **Body Panel Repair and Replacement:** Addressing damage to the exterior panels of a vehicle, including dent removal, panel straightening, and replacement of severely damaged components.
• **Auto Painting:** Expert painting services to match the vehicle's original finish, ensuring a seamless repair. This involves color matching and applying paint to damaged or replaced sections.
• **Frame Straightening:** For vehicles that have sustained structural damage, specialized equipment is used to restore the frame to its factory specifications.
• **Assistance with Insurance Claims:** Auto body shops typically work closely with insurance companies to facilitate the repair process. The business's response to a customer review explicitly mentions "initial (Insurance) monies," indicating their engagement in this aspect of the repair journey. They expect timely financial arrangements related to insurance claims before proceeding with extensive work.

Key features of R & J Auto Body Repair, based on the provided information, include their **direct and assertive communication style**, particularly concerning financial matters and scheduling. The business's public response to a negative review highlights their expectation for transparency from customers regarding insurance payments and financial readiness for repairs. They emphasize their need to cover "expenses... including your vehicles parts," indicating a pragmatic approach to business operations. This feature suggests that they operate with clear financial policies and expect customers to adhere to agreed-upon terms, particularly when insurance payouts are involved. Their direct engagement with customer feedback, even when refuting claims, underscores a commitment to presenting their side of a situation. The negative review, however, presents a contrasting feature: a perceived **lack of professionalism and customer service**. The customer describes the interaction as "very unprofessional and extremely rude and disrespectful," claiming the business "don't know the first thing about customer service" and "all they care about is making money." This perspective suggests that while the business prioritizes its financial and operational needs, the manner in which this is communicated can be perceived negatively by some customers, leading to a breakdown in the customer experience.

From a promotional standpoint, R & J Auto Body Repair's approach seems to be rooted in its local presence and direct customer interactions. Like many independent auto body shops, they likely rely on word-of-mouth referrals and their established reputation within the community. However, the provided reviews reveal a complex promotional landscape. While no explicit promotional offers were detailed, the implicit promotion is their ability to perform necessary collision repairs. The business's public defense against a negative review, by providing "the whole story" and emphasizing their operational realities, can be seen as a form of communication aimed at managing their public image and setting expectations for future customers. It suggests they aim to communicate their business policies clearly. Conversely, the highly negative customer feedback, particularly concerning unprofessionalism and lack of flexibility ("make you come get your vehicle the same day you drop it off"), can significantly deter potential new clients and damage long-term reputation. For local users in Port Jervis, the decision to choose R & J Auto Body Repair would likely depend on their comfort level with a direct communication style and their understanding of the financial realities of auto body repair, weighed against the potential for challenging customer service interactions.