ProVision Paint Supply

ProVision Paint Supply, located at 26050 Plymouth Rd, Redford Township, MI 48239, USA, operates as a supplier of automotive refinish materials. While categorized as an "Auto Repair Station" on some platforms, it's crucial for local users to understand that ProVision Paint Supply does not directly perform car repair services on vehicles. Instead, it provides the essential products and materials that auto body shops, professional painters, and automotive enthusiasts utilize for vehicle painting, restoration, and repair work. They can be contacted at (313) 531-1111 or via mobile at +1 313-531-1111.

As a supplier of automotive refinish materials, ProVision Paint Supply's physical environment would primarily consist of a warehouse or retail space designed to store and display a wide array of chemical products, tools, and supplies. Such a facility would typically be organized to ensure easy access to various paint types, primers, clearcoats, and associated accessories, while also adhering to safety regulations for storing potentially hazardous materials. The focus of their environment would be on efficient inventory management and order fulfillment, whether for walk-in customers or for shipping. While details of a customer waiting area or specific retail setup are not publicly detailed, one can expect a functional space optimized for product sales and distribution rather than a traditional auto repair bay for vehicles. The overall impression would be one of a specialized supply house for the automotive paint and body industry.

ProVision Paint Supply specializes in offering a comprehensive range of automotive refinish supplies. Their product catalog is extensive, catering to virtually every need in the car painting and body repair process. Their goods for sale include:

• Clearcoats: Essential for protecting the paint and providing a glossy finish.
• Primers: Used to prepare surfaces for painting, ensuring adhesion and a smooth base. They offer various types, including 2K primers and high-build primers.
• Sealers: Applied before the topcoat to create a uniform surface and prevent blotching.
• Custom Paint: Including specific color formulations and options like candy mix paint for specialized finishes.
• Masking Supplies: Such as masking tape and masking paper, crucial for protecting areas not being painted.
• Sandpaper: Available in a wide range of grits for surface preparation, smoothing, and finishing.
• Aerosols: Various automotive products in convenient spray can format.
• Detailing Supplies: Products for cleaning, polishing, and protecting the vehicle's finish.
• Rubbing Compound: For correcting paint defects and restoring gloss.
• Polishing and Buffing Pads: A wide range to achieve different levels of finish.
• Bondo and Putty: For body filling and smoothing out imperfections.
• Fiberglass: Materials for structural repairs.
• Gloves: Essential safety gear for handling paint and chemicals.
• Tools & Accessories: Various equipment and consumables required for paint application and bodywork.
• Safety Gear: Beyond gloves, other protective equipment for painters.

They aim to be a "one-stop shop" for automotive refinish supplies, offering everything from "A to Z" for automotive projects.

ProVision Paint Supply highlights several features and commitments on their website:

• Extensive Range: They pride themselves on carrying a large inventory of automotive refinish supplies to ensure customers find everything they need.
• Quality Products: They claim to supply "quality refinish materials" that meet "the highest industry standards."
• Satisfaction Guaranteed: ProVision Paint Supply states that satisfaction is guaranteed with all their products.
• Experience: They have been in the automotive business for "over 20 years," suggesting a depth of experience in the industry.
• Dedicated Customer Support: They mention having customer support available, though the specific hours or methods of contact are not detailed beyond a phone number.

These features indicate a business aiming to be a reliable source for auto paint and body supplies, emphasizing product variety, quality, and customer satisfaction.

ProVision Paint Supply offers promotional incentives such as "Free Shipping on all orders over $50." They also promote their "Great Prices" and commitment to providing competitive deals. Their business model appears to heavily rely on online sales channels, including platforms like Amazon, in addition to direct sales from their physical location.

However, customer reviews regarding ProVision Paint Supply, particularly those from online platforms, present a significant concern. Multiple customer accounts describe negative experiences, specifically regarding product quality and customer service. Complaints include:

• Product Quality Issues: Customers reported receiving "expired/rusted/dented/yellowed products" and "rejected products," with one specific instance of a "can puked all over the place when I tried to spray it." This directly contradicts their claim of "Quality Assured" and meeting industry standards.
• Lack of Communication and Follow-Through: There are multiple allegations of communication skills seriously lacking, claims of shipped replacements that "never did" arrive, and an inability to provide tracking information. This suggests a significant breakdown in their customer support and order fulfillment process.
• Refusal of Support: Customers reported being blamed for issues and outright refusal to back what they sell, with one account mentioning being called a "scammer" for requesting a replacement. This directly contradicts their "Satisfaction Guaranteed" policy.
• Issues with Returns and Refunds: One customer mentioned having to resort to a credit card chargeback to retrieve their money due to the company's failure to ship a replacement and delaying the process until Amazon's warranty period expired.

While the company promotes quality products and satisfaction guarantees, the detailed customer feedback on external platforms paints a concerning picture of their actual performance in these areas. For potential local users, it is crucial to consider these experiences, especially when making purchases for critical automotive refinish projects where product integrity is paramount. Prospective buyers are advised to proceed with caution, thoroughly inspect products upon receipt, and understand their return and refund policies clearly before making a purchase from ProVision Paint Supply.