Midas Tire & Auto Service

Midas Tire & Auto Service, located at 26005 Plymouth Rd, Redford Township, MI 48239, USA, is a well-established auto repair station that serves the local community with a wide range of automotive maintenance and repair services. As part of the national Midas chain, this location aims to provide professional and reliable service for various vehicle needs, specializing in brakes, tires, and exhaust systems, among others. Customers can contact them at (313) 998-8135 or +1 313-998-8135. Their typical operating hours are Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 5:00 PM, remaining closed on Sundays.

The environment at Midas Tire & Auto Service in Redford Township, as reflected in customer reviews, presents a dichotomy. One customer highly praises the shop, expressing extreme satisfaction with their brake replacement service. This individual specifically commends "Ralph" at the service desk for being "very friendly and knowledgeable" and providing an "accurate estimate." Similarly, "Dave the technician" is highlighted for being "very informative, friendly, and doing a superb job," even inviting the customer to personally inspect the work needed. This positive review portrays an environment of professionalism, transparency, and excellent customer service, where staff are polite, helpful, and instill a sense of safety and trust.

Conversely, another review describes a starkly negative experience, accusing the shop of being "scammers" and advising others to "STAY AWAY." This customer reports being quoted $45 for a wheel sensor diagnosis, only to be charged $175 upon pickup, implying a significant increase in price without prior consent or justification. The reviewer asserts that the shop "take advantage of people who don't pay attention" and suggests that prices are "2x-3x the price of a normal place." This conflicting feedback indicates that while some customers experience a highly positive and trustworthy service, others encounter issues related to pricing transparency and potentially predatory practices. The variability in customer experiences suggests that consistency in service delivery and clear communication about costs might be areas for improvement or can simply depend on the specific interaction.

Midas Tire & Auto Service, operating within the "Auto Repair Stations" category, offers a broad spectrum of services designed to address common automotive issues and provide routine maintenance. Their offerings typically include:

• Brake Services: This is one of Midas's signature services, including inspections, pad and rotor replacement, brake fluid flush, and addressing various brake system issues to ensure optimal stopping power and safety. Many Midas locations offer a limited lifetime guarantee on brake pads and shoes.
• Tire Services: A comprehensive range of tire-related services, including new tire sales (from various brands like Goodyear), tire installation, balancing, rotation, and flat tire repair. They often provide a "Limited Lifetime Tire Guarantee" on tires purchased with paid installation, which typically includes free flat repair or replacement for road hazards as long as the customer owns the car or down to 3/32nd remaining tread. Free tire rotations and re-balances every 5,000 miles are also often included.
• Oil Changes: Offering various oil change options, including conventional, synthetic blend, and full synthetic, along with filter replacement and multi-point inspections.
• Mufflers & Exhaust Systems: A traditional Midas specialty, covering diagnostics, repair, and replacement of mufflers, exhaust pipes, and catalytic converters.
• Steering & Suspension: Services such as wheel alignment, shock and strut replacement, and repair of other suspension components to ensure proper handling and ride comfort.
• Diagnostic Services: Utilizing diagnostic tools to identify issues, particularly when the "Check Engine Light" illuminates, and providing written estimates for necessary repairs.
• Air Conditioning and Heating Repair: Addressing issues with a vehicle's climate control system.
• Battery Services: Testing, replacement, and maintenance of vehicle batteries.
• Scheduled Maintenance: Performing factory-recommended maintenance services to keep vehicles running optimally and prolong their lifespan.

Key features of Midas Tire & Auto Service, as a franchise of a national brand, often include:

• National Brand Recognition: Midas is a well-known name in auto repair, which can instill a certain level of trust and familiarity for customers.
• Warranties and Guarantees: Beyond the specific tire and brake guarantees, Midas typically offers a national warranty on parts and labor for many of their services, providing peace of mind.
• Online Appointment Scheduling: Customers often have the convenience of scheduling service appointments online through the Midas website.
• Coupons and Offers: Midas frequently provides various coupons and special offers on their website for services like oil changes, brake pads, and tires, which can provide cost savings to customers.
• Trained Technicians: Midas aims to employ trained technicians capable of performing a wide range of automotive repairs.
• AAA Approved: The Redford Midas location is listed as an AAA Approved Auto Repair Facility, indicating that it meets certain standards for quality of customer service, facility appearance, staff qualifications, and scope of services. AAA members may also receive a 10% labor discount up to $75.

Midas Tire & Auto Service in Redford Township actively promotes its services through a combination of competitive pricing, special offers, and comprehensive guarantees. Their promotional efforts are often visible on their website and through local advertisements. Key promotional aspects include:

• **"Midas Touch" Courtesy Check:** Often advertised as a free service, this multi-point inspection helps identify potential issues before they become major problems, providing a non-obligatory assessment of the vehicle's health.
• Online Coupons and Specials: The Redford location's website frequently features various coupons for services such as oil changes (e.g., $24.99 Synthetic Blend or $49.99 Full Synthetic Oil Change with Tire Rotation), brake pads (starting at $99.99), and free flat tire repair (if repairable). These rotating offers provide direct cost savings.
• Lifetime Guarantees: The "Limited Lifetime Guarantee" on brakes and tires (with paid installation) is a significant promotional tool, offering long-term value and reassurance against future repair costs for those specific components.
• Competitive Tire Pricing: Midas often advertises competitive starting prices for tires (e.g., Tires Starting at $69.99 Passenger P195/65R15) to attract customers looking for new sets.
• Commitment to Safety and Quality: The positive review emphasizes the feeling of "safer driving now" and "superb job," which aligns with Midas's brand promise of ensuring vehicle safety and reliability.

For local users in Redford Township, Midas Tire & Auto Service aims to provide a convenient and reliable option for their automotive needs. The presence of a national brand with established warranties and frequent promotions can be attractive. However, potential customers should be mindful of the contrasting customer experiences and consider clarifying all costs and repair procedures upfront, particularly for diagnostic services, to ensure transparency and avoid unexpected charges, as suggested by the negative review. Overall, the value proposition lies in the combination of a wide range of services, national backing, and the potential for significant savings through their guarantees and special offers.