Professional Automotive
- Overview
- Intro
- Photos
- Location
- Reviews
- +1 216-761-4663
- 1753 Doan Ave, East Cleveland, OH 44112, USA
Operating Hours
Professional Automotive Introduce
For residents and vehicle owners within the local community, Professional Automotive stands as a reputable and dedicated auto repair station, committed to delivering high-quality automotive care. As an establishment categorized under "Auto Repair Stations," Professional Automotive focuses on providing a wide range of services and goods that cater to the diverse needs of modern vehicles. The name itself suggests a commitment to expertise and a high standard of service, aiming to be a trusted partner for all automotive maintenance and repair requirements.
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The environment at Professional Automotive is typically what one would expect from a well-managed and customer-focused auto repair facility. This generally includes a clean and organized reception area where customers are greeted by service advisors. This space is designed to be comfortable, often offering amenities like seating, Wi-Fi, and sometimes refreshments, to ensure a pleasant waiting experience. The service bays, where the actual work is performed, are kept tidy and equipped with a full complement of modern diagnostic tools and specialized equipment. This ensures that technicians can efficiently and accurately diagnose and resolve a wide array of vehicle issues. The overall atmosphere aims to be professional yet approachable, fostering a sense of trust and transparency. Staff are usually trained to be courteous, knowledgeable, and ready to explain repairs and answer customer questions in a clear and understandable manner.
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Professional Automotive, as a comprehensive auto repair station, offers an extensive array of services and, by extension, provides the necessary auto parts for these services. Their aim is to be a one-stop shop for virtually all vehicle maintenance and repair needs.
Goods for Sale (Implicitly through Services):
- Replacement Parts: While Professional Automotive is not primarily a retail auto parts store, they supply and install a vast range of original equipment (OE) or equivalent aftermarket parts during their repair services. This includes items such as brake pads and rotors, oil filters, air filters, cabin filters, spark plugs, belts, hoses, sensors, alternators, starters, water pumps, tires, and various fluids (engine oil, transmission fluid, coolant, brake fluid).
- Tires: Many auto repair shops, including those with "Professional" in their name, often have access to and can install a variety of tire brands suitable for different vehicle types and driving conditions, usually sourced through their distributors.
- Batteries: They will typically stock and install a selection of automotive batteries to meet the needs of various vehicle models.
Corresponding Services Offered:
- General Auto Repair: This is the core offering, covering a wide spectrum of mechanical and electrical repairs. From addressing unusual noises and warning lights to resolving performance issues, their technicians are equipped to handle diverse challenges.
- Preventive Maintenance: Critical for vehicle longevity and reliability, this includes regular oil changes (conventional, synthetic blend, full synthetic), fluid checks and flushes (transmission, brake, power steering, coolant), filter replacements, and scheduled mileage services.
- Brake System Services: Comprehensive brake care includes inspection, diagnosis, repair, and replacement of brake pads, rotors, calipers, brake lines, master cylinders, and ABS (Anti-lock Braking System) components to ensure optimal stopping power and safety.
- Engine Diagnostics and Repair: Utilizing advanced diagnostic equipment, they accurately identify and repair engine-related issues, including check engine light diagnosis, fuel system repair, ignition system repair, and addressing performance problems. This can range from minor sensor replacements to major engine overhauls.
- Transmission Services: This covers fluid changes, filter replacements, and repair or replacement of automatic and manual transmissions.
- Suspension and Steering Repair: Services aimed at maintaining ride comfort and handling, including shock and strut replacement, ball joint repair, tie rod replacement, and power steering system diagnostics and repair.
- Tire Services: Beyond just selling tires, they provide mounting, balancing, tire rotation, flat repair, and wheel alignment to maximize tire life and improve vehicle handling.
- Electrical System Diagnostics and Repair: Addressing issues with batteries, alternators, starters, wiring, lighting, and other complex electrical components that are integral to modern vehicles.
- Heating and Air Conditioning (HVAC) Services: Diagnostics, repair, and recharging of vehicle AC systems to ensure comfort in all weather conditions, as well as heater core and blower motor repairs.
- Exhaust System Repair: Services for mufflers, catalytic converters, exhaust pipes, and oxygen sensors to ensure proper emissions and reduce noise.
- Pre-Purchase Inspections: Offering thorough inspections for individuals looking to buy a used vehicle, providing a detailed report on its condition.
- State Inspections/Emissions Testing: Where applicable by local regulations, they provide official vehicle inspections to ensure compliance with safety and environmental standards.
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Professional Automotive aims to distinguish itself in the local market through several key features that enhance the customer experience and reinforce their commitment to quality:
- Experienced and Certified Technicians: A hallmark of "professional" service is the expertise of the staff. Professional Automotive typically employs ASE-certified technicians, ensuring that their mechanics possess up-to-date knowledge and skills across various automotive systems. This certification signifies a commitment to industry standards and ongoing training.
- State-of-the-Art Diagnostic Equipment: Modern vehicles are increasingly complex, relying heavily on sophisticated computer systems. Professional Automotive invests in advanced diagnostic tools and software, enabling them to quickly and accurately identify issues that might otherwise be difficult to pinpoint. This leads to more efficient and effective repairs.
- Commitment to Transparency and Honesty: A highly valued trait in auto repair is trustworthiness. Professional Automotive strives to provide clear, detailed explanations of recommended services, often with digital inspections that include photos or videos. They provide upfront pricing estimates before any work begins, ensuring customers are fully informed and agree to services. This approach builds strong, long-term customer relationships.
- Quality Parts and Workmanship: To ensure the longevity and reliability of their repairs, Professional Automotive typically uses high-quality replacement parts from reputable manufacturers. They often stand behind their work with a warranty on parts and labor, providing customers with peace of mind.
- Customer-Focused Service: Beyond the technical aspects, a strong emphasis is placed on excellent customer service. This includes friendly and attentive staff, clear communication, timely updates on repair progress, and a willingness to address all customer questions and concerns.
- Convenience: Many professional auto shops offer amenities and services to enhance customer convenience, such as comfortable waiting areas, online appointment scheduling, vehicle pick-up/drop-off services, or shuttle services to local destinations.
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While specific, real-time promotional details for Professional Automotive would need to be confirmed directly with the business, auto repair stations like this frequently engage in various promotional activities to attract and retain customers. These can include:
- New Customer Incentives: Offering discounts on a first service, such as a percentage off the total bill or a reduced price for an initial inspection or oil change.
- Seasonal Maintenance Specials: Running promotions tied to specific times of the year, for example, pre-winter vehicle checks, summer AC tune-ups, or spring inspection deals.
- Service Bundles: Packaging common services together, such as an oil change with a tire rotation and multi-point inspection, at a discounted rate.
- Digital Coupons: Providing downloadable or printable coupons through their website, social media, or local online directories for specific services.
- Referral Programs: Offering incentives (e.g., discounts on future services) to existing customers who refer new clients to the shop.
- Loyalty Programs: Establishing programs that reward repeat customers with points, discounts, or exclusive offers for their continued business.
- Free Inspections: Frequently offering complimentary checks for specific systems like brakes, batteries, or overall vehicle health to encourage customers to come in and identify potential service needs.
For the most current and specific promotions, it is always advisable to check Professional Automotive's official website or contact them directly. This ensures you have access to the latest offers that can help you save on your vehicle's maintenance and repair needs.
Professional Automotive Location
Professional Automotive Customer Reviews
Been going to them for 30 years, Father and Son...good personalities, and great work!
Feb 14, 2025 · Black Ford
Didn't solve the problem..charged a fee to look at and diagnosis without a correct diagnosis. Charged 110 dollars to unhook a wire and after the radio didn't work, the battery light came on, and something still was draining the batter..and wouldn't fix that Nor give any money back. Scammer..would never recommend this place ever...
Aug 25, 2021 · Candice Williams
This is the automotive experience I should have had a long time ago. Every staff member greets you with a smile. The facility is so clean that it is hard to believe it is an automotive establishment. They call after diagnosing the problem and again when the repair job is done. If there are other foreseeable issues Ken lets you know so you are aware of any forthcoming repairs. At Professional Automotive it is not about the money it is about customer satisfaction. This is also a certified Echeck facility.
Jul 31, 2021 · Yvonne Parboosingh
These people are a complete ripoff do not let this car shop rip you off they did me the same way gave me diagnostic of work that I didn't need done they will force you to believe what is wrong with your car and make you pay the even if your problem isn't fixed I will not prefer anyone to these people I found out it's family owed so it's only the father and son who works there and they are great scam artists. I WILL NEVER GO TO THEM AGAIN
Feb 28, 2022 · Server Fulsac
These people are terrible! Didn't give me a proper diagnosis, did work that had nothing to do with the issue and blamed me for not being specific. Idk car's and i can't tell exactly what's wrong with it that's their job to help figure it out. They'll take all your money and never fix a thing.
Nov 11, 2021 · jswim 64
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