Pro Tech Car Care

Where do I start? I took my vehicle to this place back in December of 2024 after my transmission went bad. The owner said that they’d be able to replace it with a used transmission and provide me a 3 year warranty. After getting my vehicle back about a week later, I started experiencing issues the very next day with the transmission replacement shaking intermittently while accelerating. I took my vehicle back and they added more transmission fluid and suggested I give the replacement more time to settle in. My radiator started leaking in February of 2025 and I brought it back to them to fix, which they did within a few days. After getting my vehicle back, not only was I still experiencing the intermittent shaking of the transmission while accelerating, but now I was hearing a rattling noise coming from the hood while idle and in motion; not to mention my AC no longer worked. So, I decided to take the vehicle back for them to address the new issues resulting from the radiator replacement as well as the shaking from the transmission replacement that hadn’t settled in. Keep in mind I had a warranty for each repair. I called them a week later and they told me they fixed the AC and rattling noise, but said they needed to remove their transmission replacement and send it back to who they purchased it from so they could inspect it and send them another one. I called again after waiting a second week and they said the second transmission was on its way to their shop and it would only take a day to install. A third week went by and I called the shop again only to find out that the second transmission wouldn’t shift gears after they installed it. So, they ended up having to send that one back to be inspected in order to receive a third one from the vendor. I finally got my car back after almost a month of waiting and spending roughly $2,000 on rental car fees. And the only time the gentleman working the front desk called me was to pick up my vehicle. It took for me to call the shop to find out these new developments during the entire month my car was in their possession. They couldn’t grant me the common courtesy of calling to provide me status throughout the process and never gave me definitive answers whenever I did call to get status. You’d think my vehicle would be fine after all of this, but I started hearing a loud noise coming from under the hood within a few hours of leaving the shop. I took it back, they ran a diagnostic test, and told me it was the catalytic converter. Something felt shady about this. I read another customer say in her review that the owner told her that his brother was engaging in fraudulent activities and failing to properly document work in the system. This makes sense because I had to dispute a fraudulent charge to my bank from an auto parts vendor in March of 2025. The other customer posted her review the first week of April of 2025. I’m not saying for certain that the shop used my debit card info to purchase parts, but I wouldn’t put it past them based on the shady vibe I got from them on top of the bad reviews they’ve gotten since the new owners took over. That’ll be my last time getting my vehicle serviced with them after all of the time and money I’ve wasted. I wouldn’t even recommend them for an oil change.

Apr 15, 2025 · Dave

I am happy to say that even though this place is under new management their core values and customer service is still intact. Nazi is amazing. Every staff member was hard at work and they were very busy. I appreciate feeling valued. This shop is not the type of place to try and take your money. They are honest and tell you exactly what’s wrong and will make sure you understand. A WOMAN FRIENDLY SHOP!

Jan 31, 2025 · Alina Kenan

I recommend avoiding this shop, as the owner, Jay, revealed to me that his brother has been engaging in fraudulent activities and neglecting to properly document work done in the system. As a customer, I have no connection to these internal issues, but I was sharing my own complaints when another customer arrived with the same problem. She allegedly had an outstanding balance, despite having paid in cash, which was not reflected in the system due to the brother's alleged theft. Consequently, he refused to release her vehicle; she claimed her car was fixed twice thereafter and she was unaware of a balance, having paid cash that was not recorded.

Apr 03, 2025 · Darquella Massenburg

Went in and requested a particular fix for an issue. Continuously went back after repairing everything they said was the problem, and we are talking thousands here, and yet the original issue STILL remained. After MONTHS of being told to fix this, fix that, blah blah blah, I finally wised up and took it to two other shops for opinions, and it turns out the original thing I had requested wasnt even looked at or they would have seen the issue. It took the two other shops 20 minutes tops to find the problem and fix it. Also. Everything was hooked up wrong or not hooked up at all. The EVAP system, the AC, etc. I am highly considering legal action here, as the other shops took detailed notes of everything that was incorrect or not done or totally unnecessary. Do not let them take advantage of your lack of knowledge and talk you into unnecessary repairs or youll be out thousands of dollars and still have the original issue you went in for.

Apr 29, 2025 · Dep Mess

I took my car in because my check engine light was on and when I took my vehicle in, they told me that I needed a tuneup and a brake booster. Then it became more that needed to be done to the car that they did not give me a quote on so they said that they would handle it. My car would be done in two days. My car was not ready for me to pick up for over a week and a half when I picked my vehicle up my vehicle showed a wrench light that I have never seen before so I took my car back sat in their facility for 2 1/2 hours waiting for my car to be looked at they brought the car back to me and told me that I was fine. I got a blocked down the road and the light came back on again so I went back so they said oh we fixed it. They looked at it again we fixed it just start the car up a couple times turn it on turn it off. Let’s see turn it on turned it off. No light got a mile down the road. The light came back on by that time. The facility was closed so I called them the next morning. they told me that I needed to have my Transmission looked at so I took my car down to a transmission shop in Farmington Hills. The guy looked at my vehicle said it was absolutely not my transmission. My transmission is perfectly fine. He goes. Let me do a diagnostic on it. He did the diagnostic on it and it was the AMB brakes That needed to be fixed. It was a and B that needed to be plugged in so I took my car up there at this time. The guy knew exactly what I was talking about when I told him what come up on the diagnostic so they fix that OK so then I get my car I go to go to work. The part that they had changed on my vehicle was the brake line. The brake line was a used brake line. It was not a new one. They did not inform me. They were putting used parts on my vehicle. All of a sudden I had a massive brake fluid leak. Could not drive my car I was at work Doing my deliveries. I had to find an AutoZone to get a bottle of brake fluid just to get my self home safe at this time I have no brakes whatsoever so the next morning I called them they came with a tow truck for the third time having my vehicle They had to fix the brake line. They did that by that time when I got my car back my car run like shit. My car is loud. It has a loud ticking noise. It is hesitant when you give it acceleration like it’s not getting enough oxygen to the motor so I took my car to another mechanic shop. I have that in video That he had to attach six different parts on my car that these people did not plug-in so my car was not running correctly then then the mechanic come to find out there is a hose missing that goes to the master cylinder that they took off and never put back on so I went to the shop asked them for this part. They refused to even look for it. Nick was too busy sweeping the floor on top of the fact not to mention I had to get the Redford police department involved because I had made numerous phone calls to them and they would put me on hold and not answer and we’re very rude to me so if you’re looking for an auto mechanic shop to take care of your car, I do not suggest this auto mechanic shop. This is owned by twins auto I was not informed of that. I had personally been to the shop many times with the previous owner, I was told that it was their nephew that bought the facility, but when I found out that it was twins Auto, after allowing them to fix my vehicle, which obviously my vehicle is not fixed, they lie they cheat. They do not put new parts on your vehicle. They go to the junkyard to get parts if they even do replace the parts like I said, my booster is not replaced, which I was charged for my A B for my brakes. Still shows up on diagnostic I paid them in full for a fixed running safe Vehicle. During the time when they first had my car, I called them multiple times because wondering where my car was because this is a four hour procedure not a week procedure. I was also told that my car was not even at their shop. They never even asked me if it was OK for my vehicle to be transferred to another shop. This place is not Professional at all.

Feb 17, 2025 · Rustienicole main