Power Performance

For vehicle owners in Lenoir City, Tennessee, seeking automotive repair and maintenance, **Power Performance**, located at 1465 Old Hwy 95, Lenoir City, TN 37771, USA, presents itself as an "Auto Repair Station" with a distinct set of characteristics, as reflected in customer experiences. This establishment, headed by Marty, aims to provide comprehensive vehicle services, but its operational approach is notable for both its strengths and reported challenges.

Customers can reach Power Performance via phone at (865) 988-0059 or mobile at +1 865-988-0059. These contact points are the primary means for scheduling and communication with the shop.

The **environment** at Power Performance, as inferred from customer feedback, appears to be that of a smaller, possibly owner-operated, independent auto repair shop. While specific details about the physical layout are not provided, the reviews suggest a direct interaction with the mechanic, Marty. This implies a less formal, more personal atmosphere compared to large chain service centers. However, this personalized approach comes with reported variability in the physical environment. One customer describes arriving at 4:50 PM to a "locked shop with nobody around" and "a closed sign by the door," indicating potential inconsistencies in shop hours or accessibility, which can be frustrating for customers. While the quality of work performed within the shop is praised, the customer service environment, particularly regarding scheduling and communication, appears to be a significant point of concern for some.

Power Performance, as an "Auto Repair Station," provides general automotive repair services. While the specific range of services isn't exhaustively detailed, the customer reviews point to capabilities in fundamental mechanical work. Based on the positive attributes described (knowledgeable, works quickly, does good quality work), it can be inferred that they offer common automotive repairs, which typically include:

• **General Mechanical Repairs:** Addressing various vehicle issues, such as engine performance problems, diagnostic checks, and component replacements.
• **Maintenance Services:** Likely offering routine maintenance tasks necessary for vehicle upkeep.
• **Problem Diagnosis:** Utilizing their knowledge to identify the root cause of vehicle malfunctions.

The reviews suggest that when a vehicle is "managed to get... in the shop," the actual repair work is performed competently and to a high standard, with efforts made to "save you money," indicating a focus on efficient and cost-effective solutions. The mention of a job being done "IN TWO HOURS FLAT" by an alternative mechanic for a similar issue that Marty described as "all day" suggests that Power Performance handles jobs that can be complex and time-consuming, indicating a certain level of mechanical capability, even if scheduling is a challenge.

Power Performance possesses a duality of **features**, presenting both notable strengths and significant drawbacks, as described by customer experiences. On the positive side, the key features include:

• **Courteous and Friendly Service:** Marty is described as "courteous" and "easy to talk to," fostering a pleasant interaction once communication is established.
• **Knowledgeable and Honest Expertise:** Customers praise Marty as "knowledgeable" and "honest," which are highly valued traits in the automotive repair industry. This suggests that when he assesses a problem, his diagnosis and recommendations are reliable.
• **Reasonable Pricing:** The shop is noted for being "reasonable" in its rates, offering good value for the quality of work performed.
• **Quality Workmanship:** Reviews confirm that Power Performance "does good quality work," indicating that once a repair is underway, it is executed effectively.
• **Effort to Save Money:** Marty "goes the extra mile to save you money," which is a significant benefit for cost-conscious customers.

However, a critical feature, and indeed a significant drawback, is the reported **poor time management and scheduling issues**. Customers describe "repeatedly put me off," "schedule & reschedule me over a period of weeks," and receiving "runaround" when trying to get on the schedule. This inconsistency in scheduling and communication (e.g., "Pulled in at 4:50 pm to a locked shop with nobody around d and no one answering the phone") is a major point of frustration and a "total deal killer" for some, despite the positive qualities of the service itself. This creates a challenging customer experience regarding accessibility and reliability of appointments.

The **promotional information** for Power Performance is derived directly from the contrasting narratives provided by customer reviews. These reviews, while mixed, offer a candid look at what potential customers can expect:

The first review, while critical of professionalism, points to a scheduling issue: "Talked to him last week and he said to call back Monday morning to get on his schedule. No problem. Called Monday morning was told to bring the car before 5pm today, Wednesday, so he could do the work tomorrow, Thursday. Pulled in at 4:50 pm to a locked shop with nobody around d and no one answering the phone. Just a closed sign by the door. Not professional." This highlights a significant promotional challenge related to reliability and adherence to agreed-upon schedules, which can deter customers seeking dependable service.

The second review is far more detailed and offers a comprehensive, albeit mixed, promotional message:

"Marty has a lot of positive qualities, but one problem that is a total deal killer for me. Yes, he is courteous, knowledgeable, honest & reasonable, easy to talk to, works quickly (once you manage to get your vehicle in the shop), and does good quality work. And he goes the extra mile to save you money. But he takes the blue ribbon for the worst time manager I've ever seen in a business. In my 66 years, I have dealt with a LOT of mechanics. But I have NEVER had anyone repeatedly put me off, schedule & reschedule me over a period of weeks with the excuse that my job "has to be done in between other jobs and will take all day" (I just found a mechanic that took me the next day, and although he told me the EXACT same thing Marty did, he had the job done IN TWO HOURS FLAT, did a great job, and was just as reasonably priced as Marty). Marty repeatedly told me to "call at 9 am Monday morning", which I did, for 2 or 3 different weeks. Each time I was told either "it will be Friday now", or "I'm already booked up this week". Marty is a good person with good intentions, and because of that, he has more customers than he knows what to do with. If you can deal with the runaround, fine. I can't."

This extensive review acts as a detailed promotional overview, both positive and negative. On the positive side, it strongly promotes Marty's personal attributes: "courteous, knowledgeable, honest & reasonable, easy to talk to," and the quality of his work: "works quickly (once you manage to get your vehicle in the shop), and does good quality work. And he goes the extra mile to save you money." These are powerful selling points for any automotive service. However, the review equally highlights the severe challenge of "worst time manager I've ever seen," with repeated "runaround" and weeks of rescheduling. This directly impacts the promotional message, suggesting that while the *quality* of the work and *cost-effectiveness* are high, the *accessibility* and *reliability of scheduling* are significant hurdles. The review effectively promotes Power Performance as a shop that delivers excellent mechanical work and honest pricing, but it also cautions potential customers about the patience required to actually get their vehicle serviced. It implies that due to his positive qualities, Marty is in high demand, leading to the scheduling issues. Therefore, the promotional message is nuanced: high quality and good value are available, but customers must be prepared for potential scheduling frustrations.