Pierce Body Shop

Pierce Body Shop, located at 15528 Bradshaw Rd #9763, Ney, OH 43549, USA, functions as an "Auto Repair Station," primarily specializing in body and collision repair services. They can be contacted by phone at (419) 899-2189 or mobile at +1 419-899-2189. This establishment serves the local community in Ney, Ohio, and surrounding areas, focusing on restoring vehicles to their pre-accident condition.

Information regarding the physical environment of Pierce Body Shop is limited. Typically, body shops are equipped with specialized bays for collision repair, paint booths, and areas for vehicle dismantling and reassembly. While the precise details of their waiting area or customer facilities are not available, body shops generally aim to provide a functional space for their operations. However, customer reviews offer significant insight into the perceived customer service environment. The feedback prominently highlights challenges in communication and reliability. Customers have reported difficulties getting in contact with the owner and experiencing what they describe as "excuses and lies." This suggests an environment where customer interaction and communication may be a point of concern, potentially leading to frustration regarding project timelines and updates.

As an "Auto Repair Station" with a name like "Body Shop," Pierce Body Shop's primary focus would undoubtedly be on vehicle body and collision repair. Their services would typically include:

• Collision Repair: Repairing damage resulting from accidents, ranging from minor dents and scratches to major structural damage.
• Auto Body Repair: Addressing issues with the vehicle's exterior, including dents, dings, and panel replacement.
• Auto Painting and Refinishing: Repainting damaged sections to match the original vehicle color, and potentially full vehicle repaints.
• Frame Straightening: Utilizing specialized equipment to restore a vehicle's frame to its factory specifications after a collision.
• Dent Removal: Both traditional dent repair and potentially paintless dent repair (PDR) for minor dents.
• Parts Replacement: Sourcing and installing new or refurbished body parts, such as bumpers, fenders, hoods, and doors.
• Restoration Services: While not explicitly stated, some body shops also offer services related to vehicle restoration, which could encompass rust repair and extensive body work for older vehicles.
• Insurance Claim Assistance: Often, body shops work directly with insurance companies to facilitate claims processing for their customers.

Given the nature of a "body shop," their services would primarily revolve around the exterior and structural integrity of the vehicle, rather than routine mechanical maintenance like oil changes or tire rotations, unless these are related to collision damage.

Based on the provided customer feedback, the features of Pierce Body Shop are characterized by certain aspects that customers have found challenging. The most prominent feedback points towards issues with reliability and communication. Customers describe the owner as "dishonest" and "very unreliable," indicating a significant concern with the consistency of service and adherence to commitments. The difficulty in getting in contact with the business ("almost impossible to get in contact with") is another critical feature highlighted by reviewers. This lack of accessibility can lead to a frustrating experience for customers seeking updates or trying to address concerns about their vehicle.

The repeated sentiment of customers wanting their "star back" (referencing the inability to give a zero-star rating) underscores a high level of dissatisfaction. The reviews collectively suggest that customers felt their "time will be wasted and you will be filled with excuses and lies." While a body shop aims to provide a solution for damaged vehicles, the customer experience, as described in these reviews, suggests that transparency, consistent communication, and reliability in service delivery are areas where this establishment has reportedly fallen short in certain instances. These customer experiences are a central feature of the business's public perception based on the available information.

There is no specific promotional information provided for Pierce Body Shop in the given text. Auto repair stations, and body shops in particular, often engage in various forms of promotion, including:

• Displaying certifications from industry organizations.
• Offering warranties on repairs and paintwork.
• Providing free estimates for damage assessment.
• Highlighting partnerships with insurance companies for seamless claims.
• Running seasonal discounts or specials on specific services.

However, without direct information, any promotional activities by Pierce Body Shop would need to be verified by contacting them directly. Given the nature of the reviews, the primary focus for any potential customer would likely be on verifying the quality of service, communication practices, and reliability of the business directly before committing to any repairs.