Pierce Automotive

Welcome to Pierce Automotive, your local Auto Repair Station located at 207 Styles Ln Unit B in Harriman, Tennessee. Serving the Harriman community and surrounding areas, Pierce Automotive offers a range of automotive services with a noted expertise in areas such as front end alignments and hybrid vehicle repairs, particularly for Toyota Prius models. Based on recent customer feedback, Pierce Automotive presents a mixed but informative picture for local users seeking auto repair services.

As a physical Auto Repair Station, Pierce Automotive operates from a dedicated location in Harriman. One customer noted that the driveway area appeared "overly crowded with vehicles," with one vehicle obstructing access. This observation suggests that the shop may experience periods of high volume or have limited space for vehicle staging. While this might not directly impact the quality of the mechanical work, it's a factor to be aware of regarding the immediate environment upon arrival. Another customer, however, who had a positive experience with hybrid repair, did not comment on the shop's environment, suggesting that the internal workspace and service bays are likely equipped to handle the necessary repairs.

The services offered at Pierce Automotive, as gleaned from the customer reviews, appear to cover both general automotive needs and more specialized areas. One customer specifically sought a front end alignment and found their price to be the "best in the area." This indicates that Pierce Automotive aims to be competitive in its pricing for at least some common services. While the first reviewer couldn't definitively assess the quality of the alignment due to a concern raised about their steering box, the price point is a notable feature. The second reviewer had a significantly more comprehensive and positive experience with their Toyota Prius. Pierce Automotive demonstrated expertise in diagnosing and repairing hybrid system issues, including being willing to replace individual faulty cells in the hybrid battery instead of mandating a complete and more expensive replacement. Furthermore, they identified and addressed other critical issues such as a timing chain being off, a faulty water pump, and even corrected errors from a previous head gasket replacement done by the customer. This suggests a thorough and knowledgeable approach to complex repairs.

Several features emerge from the customer reviews. The competitive pricing for certain services, such as front end alignments, is a potential draw for cost-conscious customers. The demonstrated expertise in hybrid vehicle repair, particularly for Toyota Prius, is a significant feature for owners of these vehicles in the Harriman area. The willingness to undertake component-level repairs on hybrid batteries, rather than just recommending full replacements, can lead to substantial cost savings for customers. Additionally, the second reviewer's experience highlights the thoroughness of their diagnostics and their attention to detail, even identifying and rectifying issues not directly related to the initial problem.

However, the first review also points out areas that potential customers should be aware of. The potential for long wait times is a concern, as the customer experienced a significant delay between their scheduled appointment time and when their vehicle was actually serviced. The description of the waiting area (a screened-in porch that was reportedly not screened, cluttered, and untidy) suggests that the customer comfort and amenities might be lacking. Furthermore, the unprofessional experience described at the end of the service, including the lack of an initial receipt and the subsequent difficulty in obtaining one, is a point of concern regarding customer service processes.

The owner and manager were described as "courteous" and "good-hearted," which suggests a positive underlying intention. However, the first reviewer emphasized the need to address the operational issues to ensure repeat business.

Currently, there is no specific promotional information available for Pierce Automotive based on the provided customer reviews. Auto Repair Stations may occasionally offer discounts on specific services or seasonal promotions. To inquire about any current specials or offers, it is best to contact Pierce Automotive directly at (865) 603-6665 or +1 865-603-6665. Speaking with their staff will provide the most accurate and up-to-date information on pricing and any ongoing promotions.

In conclusion, Pierce Automotive in Harriman, TN, offers competitively priced services like front end alignments and demonstrates a notable expertise in hybrid vehicle repairs, particularly for Toyota Prius, with a willingness to perform cost-saving component-level repairs. The thoroughness of their diagnostics and attention to detail in complex repairs are also positive aspects highlighted by one customer. However, potential customers should be aware of the possibility of long wait times and the reported issues with the waiting environment and customer service processes, such as obtaining a receipt. While the owner and manager seem well-intentioned, addressing these operational aspects would likely enhance the overall customer experience. For local users seeking specific services like affordable alignments or specialized hybrid repairs, Pierce Automotive presents a potentially valuable option, but it may be prudent to inquire about current wait times and service procedures when booking an appointment.

For your auto repair needs in Harriman, TN, consider Pierce Automotive at 207 Styles Ln Unit B. You can reach them at (865) 603-6665 or +1 865-603-6665 to discuss your specific requirements, inquire about pricing for services like front end alignments, or to learn more about their expertise in hybrid vehicle repair. While some past customer experiences suggest areas for improvement in operational efficiency and customer service, their pricing on certain services and their technical skills, especially with hybrid vehicles, may make them a worthwhile option for local residents.