Pep Boys

I went to Pep Boys for a new car battery. The representatives were welcoming and helpful. The shop had a very strong rubber smell. Obviously there are tires, however a better ventilation system will make the indoor environment more safe and healthy from harsh chemicals off-gassing.

Oct 09, 2024 · Nay Ratings

Ordered and paid for a tire Sunday did not hear back from them I called Wednesday at 730 am they said they had the tire and to bring in the car. Got there 8 am the desk person Sandra said it would take 45 minutes I waited and hour and a half and my car is still sitting where I left it. I spoke to Xavier who was very rude he told me the technicians come in at 8 it was a few minutes to 10 at this point I told him why would you say it will take 45 minutes. The lady next to me said she was there since 730 and she said Xavier was rude to her also. At this point it's after 10:30 and I'm still waiting. Please be honest with people you have people waiting hours in a cold space with no rest rooms and employees are hanging around ordering breakfast you have Eddie eating breakfast at the desk while 6 people are waiting for hours very unprofessional

Feb 05, 2025 · Samantha Gonzalez

From start to finish I had the absolute BEST experience at this Pep Boys in park slope!!! (354 4th ave.) The reception and attention to the repairs we needed was precise!!! BIG SHOUTOUT to David Mills and his team!!! He was definitely on point, polite, extremely helpful and very much accommodating!!! This had to be by far the BEST car repair experience I had in all of my time driving. The brakes on our car was done in a timely fashion and everything was ON POINT!!! Thanks again David for the AMAZING service!!! 10 STARS!!!!!! 🙌🏾💪🏾💯

Jan 14, 2025 · Jerron Forde

Wow wow wow. I dropped my car off for an oil change at 5:00 PM and they told me it’d be ready at 7:30. When I arrived then to pick it up, my car was sitting in the same spot I had parked it 2 and a half hours earlier, even though the tracker on the website said it was in progress. Totally unprofessional and deceptive, especially for a major chain. Now having to wait until the next morning to pick up my car from, I repeat, a simple oil change.

Feb 17, 2025 · Ezra Galperin

I do not recommend this place. I went in for a simple tire change and immediately noticed a loud noise that wasn’t there before. This is my first time hearing this noise and I’ve had the car for 8 years. They suddenly recommended a **$1.2K-$1.3K brake system repair. After installation, I heard strange noises and returned multiple times. At first, they told me you have to change the entire brake system. Before bringing my car in, the only problem was old tires, but now I feel unsafe driving. I looked at the reviews and noticed that several other people have had the same issue. This seems to be a recurring problem, which makes it even more concerning. I’d recommend going to a local dealer instead, as this shop doesn’t take responsibility for their work.

Feb 09, 2025 · Alvis Chung

Very satisfied with the work done on my vehicle, as I had not been to this place in a long time. After showing up with my car, Eddie checked and ordered the tires I requested which were top of the line Michelin. As promised, the tires arrived the next day. At 50,000 miles, the mechanic did a free inspection and suggested that I should have new brake pads installed as well as a cabin air filter. I agreed and picked up the car in the afternoon. Because of a sale along with special coupons, the total bill was under $900.

Apr 09, 2025 · Chester Kaplan

I went to get tires installed. Honestly, the wait was forever, but the guy who wrote me up was super cool and gave me a way to get installation and a wheel alignment at a special promotional rate. Unfortunately, the tires did not fit, so I had to get different tires. I'm going back for sure. I just know this time I better keep my schedule open for the day 😆 thanks. I hope that the promotion is still available 🙏

May 01, 2025 · R David Taylor