Penn Power Group

Penn Power Group, located at 21260 US-19 in Cranberry Twp, PA 16066, USA, is listed under the platform category of "Auto Repair Stations," suggesting they offer services related to vehicle maintenance and repair, potentially including the sale of necessary parts. However, the available customer reviews paint a concerning picture of the experiences some users have had with this establishment, particularly regarding their services for truck and trailer operations.

One detailed review comes from a user who operated a single truck and trailer and entrusted Penn Power Group with the maintenance of their equipment for approximately two years, indicating an initial level of trust. However, this trust eroded over time due to a series of negative experiences. The reviewer highlights several key issues, starting with the cost of their services, which were described as "expensive," a significant concern for a small, single-truck operation where cost-effectiveness is crucial.

The reviewer also recounts a specific instance of using Penn Power Group's road service, which resulted in a "very large bill" that included charges for "totally unnecessary" tolls. The example given was being charged for tolls on a route from Cranberry to Pittsburgh where toll roads would typically be avoided. This raises questions about the billing practices and attention to detail of Penn Power Group's road service.

Another significant issue reported was an incorrectly performed 10,000-mile service that resulted in the truck not starting. The resolution offered by Penn Power Group was for the customer to "bring it back," a request that the reviewer found burdensome, especially as a one-truck operator who would lose a day of work traveling from Pittsburgh to Zelienople (presumably where their work was located). This incident suggests potential issues with the quality of their maintenance work and the inconvenience it caused to the customer.

The most alarming incident described in the review involved the replacement of a trailer wheel seal where the wheel nuts were allegedly not retightened, as evidenced by a photo provided by the reviewer. This is a severe safety oversight that could have led to a "catastrophic accident." Initially, Penn Power Group reportedly attempted to shift blame onto the customer, suggesting a failure in their pre- and post-trip inspections. However, they eventually accepted responsibility, acknowledging that their technicians were the only ones who had worked on that tire. This incident raises serious concerns about the quality control and safety procedures at Penn Power Group.

Despite initially wanting Penn Power Group to provide good service, the reviewer concluded that after two years of negative experiences, they had to seek another mechanic and would "not recommend" their services.

A second review corroborates a lack of customer care, specifically regarding after-hours emergency service. The reviewer called because a refrigerated trailer (reefer) was loaded and experiencing an emergency. The individual who answered the call was described as a "moron" who refused to engage in a conversation, simply telling the caller to "call later," implying a disregard for the urgency of the situation and the potential loss of the refrigerated load. The reviewer strongly advises others to "Avoid this place," stating that "they don’t care about the load or your reefer," further reinforcing concerns about their customer service and responsiveness, particularly in critical situations.

Based on the available customer feedback, the significant concerns regarding Penn Power Group include:

• High Prices: Their services are reported to be expensive, which can be a deterrent, especially for small operations.
• Questionable Billing Practices: Charging for unnecessary tolls raises concerns about transparency and accuracy in billing.
• Potential for Substandard Work: An incorrectly performed service leading to a non-starting truck and a severe safety lapse with loose wheel nuts indicate potential issues with the quality of their mechanical work.
• Inconvenient Customer Service for Errors: Expecting customers to bring back vehicles that they have incorrectly serviced can lead to significant downtime and lost income, particularly for commercial operators.
• Lack of Accountability: The initial attempt to blame the customer for the loose wheel nuts, despite their technicians being the only ones to work on it, suggests a reluctance to take responsibility for errors.
• Poor After-Hours Emergency Service: The refusal to assist with a time-sensitive emergency involving a refrigerated load indicates a lack of care and responsiveness during critical times.

Due to the overwhelmingly negative nature of the available reviews, it is difficult to infer positive aspects about the environment, services, or features of Penn Power Group. The focus of the feedback is primarily on the negative experiences related to cost, quality of work, and customer service.

Similarly, there is no information available regarding any promotional offers or special deals that Penn Power Group might be providing. Given the concerns raised in the reviews, potential customers would likely prioritize reliability and quality of service over any potential discounts.

In conclusion, the available online reviews for Penn Power Group in Cranberry Twp, PA, paint a concerning picture. Customers have reported issues with high prices, questionable billing, substandard and potentially unsafe repair work, inconvenience caused by their errors, and poor customer service, especially during emergencies. Based on this feedback, local users considering Penn Power Group for their truck and trailer repair needs should proceed with extreme caution and may want to seek alternative service providers with more positive and reliable customer testimonials. It would be prudent to thoroughly vet any auto repair station before entrusting them with the maintenance and safety of their vehicles, especially for commercial operations where downtime and safety are critical concerns. Contacting Penn Power Group directly to discuss specific needs and to seek assurances regarding their service quality and accountability might be advisable, but doing so in light of the strong negative feedback is a decision that should be made carefully.