OLE BEN FRANKLIN MITSUBISHI SERVICE CENTER

In the Service Department, Jamie is the best. 👌 A good place to buy a reliable vehicle.

Dec 04, 2024 · European Yellow Jackets

It's always a pleasure getting my car taken care of at Ben Franklin. The service center always provides exceptional service! Jaime always makes me feel welcome and answers any questions I have. He always has a friendly smile that makes me feel welcome every time I drop my vehicle off. If you have any car issues this is the place to go!!

May 11, 2023 · Karisma B

I bought my car here and have had it serviced only here. Jaime T. is an awesome rep and is very helpful. However, all 4 times I’ve come in my car was never cleaned as it was supposed to be. Jaime gave me a card for a free full detail to make up for this. I called this past Friday to make an appointment for Monday. I asked to speak to Jaime and the individual who answered the phone informed me that he was Jaime (we found out later he was not)I asked him for a total on the service and he informed me that is was $300 for everything. I was also informed with the services I needed for my vehicle and the full detail cleaning that they would need the car all day. My brother and I went to the nearby movie theatre to kill time until 5 o’clock. We got a call back at 1230 letting us know the car was ready. Confused us because they said they needed the car all day. Turns out no detail cleaning was done (apparently the individual who did the appointment did not put it in there) and the $300 I was told it would be turned into $425. We paid 125 more then we were supposed to and the car still never got detailed, and we spoke to a rep that was pretending to be someone else (disturbing). When I informed the manager what occurred all they could say was “thank you for bringing this to my attention” you could tell they could all care less. The guy who sold me the car Does not work there anymore unfortunately as he would have addressed the matter I’m sure. so highly disappointed in ole Ben Franklin Mitsubishi. Have to find somewhere else to take my Buisness now.

Apr 18, 2023 · Livy Rivera TB Training Manager

Jaime was amazing and very helpful. Got our car in for some minor radio issues and some electrical. All under warranty and kept us informed about what they were doing. Told us they turned in a request to fix our phone charger and would get in touch with us when they found out. Even cleaned the car and made the experience enjoyable.

Mar 30, 2023 · Heather Strunk

Jamie and Daniel were great! They kept me informed of the progress of the maintenance. Jamie even drove me across the street so I could spend the time they were working on the car in a local restaurant. Very friendly, very professional - I would definitely recommend. I am looking forward to seeing them again in the next 5k miles!

Apr 01, 2023 · Leslie Fox

I bought a used car at the end of Dec.. It didn't even make it to the first oil change! I have been without a car for over a month. I contacted them and they told me all they could do was sell me another car if I could get a co-signer. I lost one of my jobs due to no transportation. I also can't start my new job. Am barely holding on to my other job. Rides are hard to come by.

May 09, 2025 · Tina Farr