Ohio Surplus

For residents of Forest, Ohio, and surrounding areas in need of automotive parts, Ohio Surplus stands out as a highly recommended destination. While listed under the "Auto Repair Stations" platform category, the reviews and the name itself strongly indicate that Ohio Surplus operates primarily as an auto parts store, providing goods for sale rather than direct repair services. Located at 110 W Lima St, Forest, OH 45843, USA, this local establishment has garnered a reputation for its excellent customer service and competitive pricing.

You can contact Ohio Surplus directly via phone at (419) 957-5469 or their mobile number +1 419-957-5469. These contact methods make it convenient for customers to inquire about specific parts, check stock, or get pricing information before visiting.

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The customer reviews, though concise, paint a very clear and positive picture of the environment and customer experience at Ohio Surplus. Phrases like "Doug and Chris are great!!" and "Awesome !! Great people" highlight a friendly, welcoming, and helpful atmosphere. This suggests that the store is staffed by knowledgeable individuals who are approachable and willing to go the extra mile for their customers. In a parts store setting, a positive environment often means:

• Organized Inventory: A well-organized store where parts are easy to locate, either by staff or customers, contributes to "fast service" (even if not explicitly stated for speed, an organized store leads to efficient transactions).
• Helpful Staff: The direct praise for Doug and Chris indicates that the employees are not just transactional but provide genuine assistance, potentially offering advice, troubleshooting help, or guiding customers to the correct parts. This is crucial for both professional mechanics and DIY enthusiasts.
• Clean and Accessible Storefront: While not explicitly mentioned, a positive customer experience typically implies a clean, well-maintained retail space that is easy to navigate.

The emphasis on "great people" suggests a personalized approach to customer service, where staff members build rapport and trust with their clientele, making the shopping experience pleasant and efficient.

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As an auto parts store, Ohio Surplus primarily provides a wide range of goods for sale, catering to various automotive needs. While specific product categories are not detailed, a general auto parts store typically stocks:

• Common Automotive Replacement Parts: This includes essentials like oil filters, air filters, spark plugs, brake pads and rotors, belts, hoses, batteries, and light bulbs.
• Fluids and Chemicals: Engine oil, transmission fluid, brake fluid, coolant, power steering fluid, windshield washer fluid, and various automotive chemicals and additives.
• Tools and Equipment: Basic hand tools, specialized automotive tools, diagnostic equipment (like OBD-II scanners), and shop supplies for vehicle maintenance and repair.
• Accessories: Car care products (waxes, cleaners), floor mats, seat covers, wipers, and other interior/exterior accessories.
• Specialized Parts: Depending on their inventory, they might also carry parts for older models, heavy-duty vehicles, or more niche applications, consistent with the "Surplus" in their name, which could imply a diverse and potentially hard-to-find inventory.

Their service offering, therefore, revolves around providing accurate parts, helpful advice, and competitive pricing. The ability to "Can't beat their customer service and pricing" indicates that they are a strong local contender for getting the right parts at a good value.

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The customer reviews clearly highlight the most compelling features of Ohio Surplus:

• Exceptional Customer Service: This is their strongest asset. The direct commendation of "Doug and Chris" and the repeated use of "great people" underscore a highly positive, friendly, and helpful staff that creates a welcoming experience. This level of personalized service is invaluable in a local business.
• Competitive and Fair Pricing: The statement "Can’t beat their customer service and pricing" directly addresses a common pain point for consumers – the cost of auto parts. This feature positions Ohio Surplus as a cost-effective option for both professional mechanics and DIYers, ensuring customers feel they are getting good value for their money.
• Local and Trusted: The nature of the reviews suggests that Ohio Surplus has built a strong reputation within the Forest community. Being a trusted local business means customers rely on their expertise and honesty.
• Knowledgeable Staff: While not explicitly stated, exceptional customer service in an auto parts context often implies that staff members are knowledgeable about vehicle parts, applications, and common issues, enabling them to assist customers effectively in finding what they need.

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For Ohio Surplus, promotional efforts should heavily leverage their strongest selling points, which are their outstanding customer service and competitive pricing. Key messages would include:

• "Your Local Source for Affordable Auto Parts in Forest, OH": Directly addressing both location and their pricing advantage.
• "Unbeatable Customer Service – Meet Doug & Chris!": Highlighting the personal touch and the staff members who are already beloved by customers.
• "The Right Part, The Right Price, Every Time": Emphasizing accuracy and value.
• "Friendly Expertise for All Your Automotive Needs": Suggesting that customers will receive helpful advice along with their purchases.
• "Supporting Local: Shop Small, Get Big Savings and Service": Appealing to community support while reinforcing benefits.

Ohio Surplus could consider having a simple website or social media presence to list common parts, showcase new inventory, and share any special deals. Featuring photos of Doug and Chris, perhaps with short testimonials, could further personalize the business and reinforce their reputation. Seasonal promotions for common maintenance items (e.g., winterizing fluids, summer air conditioning parts) could also attract customers.

In conclusion, Ohio Surplus in Forest, OH, functions as a highly valued auto parts store within the "Auto Repair Stations" category, distinguished by its exceptional customer service and competitive pricing. Led by "great people" like Doug and Chris, the store provides a reliable and cost-effective source for a wide array of automotive parts, catering to the needs of the local community. Their commitment to building strong customer relationships and offering fair prices makes them a preferred destination for anyone seeking automotive components in the region.