Fender Benders Collision & Parts LLC

Located at 110 E Wayne St, Dunkirk, OH 45836, Fender Benders Collision & Parts LLC operates as an "Auto Repair Station" with a dual focus on auto body repair and towing services. Accessible via phone at (419) 759-9077 or mobile at +1 419-759-9077, this business aims to serve the local community of Dunkirk and surrounding areas by addressing vehicle damage and providing roadside assistance. Their services extend beyond general mechanical fixes, specializing in the aftermath of collisions and the vital service of vehicle recovery.

As a collision and parts center, Fender Benders Collision & Parts LLC likely maintains a facility equipped for bodywork, painting, and potentially storage for vehicles awaiting repair or pickup. The customer experience, however, presents a stark contrast based on the provided reviews. One highly positive review effusively praises an individual driver, Logan Madison, for his exceptional service during a towing incident. This review highlights Logan's patience, care in handling the vehicle (especially in cold and snowy conditions), kindness, and professionalism. This indicates that when a customer has a positive interaction with a dedicated and skilled employee, the experience can be "amazing."

Conversely, a significantly negative review describes a frustrating and ultimately disastrous towing experience. This customer reported waiting "over two and a half hours" for a tow that never materialized, despite repeated assurances. The core issue stemmed from a breakdown in communication and a lack of preparedness for towing a motorcycle, even though the vehicle type was allegedly communicated from the outset. The inability to reach management (the "boss is in Florida and will not answer phone calls") further exacerbated the negative experience. This striking divergence in reviews suggests a high degree of variability in the customer experience, potentially depending on the specific service requested and the individual staff member involved.

Fender Benders Collision & Parts LLC, categorized as an "Auto Repair Station," offers a range of services primarily focused on collision repair and vehicle recovery. Based on available information, their core services include:

• Auto Body and Collision Repair: This is a primary service, aimed at restoring vehicles after accidents. Information from online sources indicates they handle everything from auto glass replacement to detailing services. This implies competence in fixing dents, scratches, and other exterior damage, as well as potential structural repairs.
• Auto Painting and Refinishing: They offer color matching and paint finishing services, with technicians stated to have "over 25 years of experience." This is crucial for seamless repairs after bodywork.
• Vehicle Restoration: Beyond collision repair, they also claim to restore classic, muscle, or high-performance vehicles to their original condition, including painting and rust repair. This suggests a broader expertise in automotive aesthetics and structural integrity.
• Towing Services: As indicated by "Towing" in their name, they provide vehicle recovery. This service is crucial for disabled vehicles, whether due to an accident or a breakdown. The positive review highlights the care taken during towing and unlocking a vehicle, while the negative review points to potential issues with specialized vehicle towing (e.g., motorcycles) and communication regarding tow capabilities. Online information suggests they offer 24-hour towing.
• Auto Parts: The inclusion of "Parts" in their name suggests they either sell auto parts directly or procure them for their repair services. Specific details on types of parts sold are not provided, but it would typically include components needed for collision repair.

It is worth noting that some public information also links them to "Prater Auto Sales," suggesting they might also operate a used car lot, potentially offering a "buy here pay here" option, which could be an additional service or good for sale, though this is not directly related to auto repair or parts in the traditional sense.

Fender Benders Collision & Parts LLC possesses several features that define its service, though some are highlighted by contrasting experiences:

• Dual Service Offering (Collision Repair & Towing): This integrated approach can be convenient for customers, providing a one-stop solution from roadside assistance to vehicle repair after an incident.
• Experienced Technicians for Bodywork: The claim of technicians with "over 25 years of experience" in auto painting and refinishing suggests a high level of skill in this area.
• Specialization in Vehicle Restoration: Their stated ability to restore classic or high-performance vehicles implies a nuanced understanding of various car types and the intricacies of bringing them back to their original state.
• Individual Staff Excellence: The glowing review for Logan Madison highlights that certain employees provide exemplary service, demonstrating kindness, professionalism, and careful handling of vehicles. This individual commitment to customer satisfaction can be a powerful asset.

However, the negative review points to critical areas where the company falls short, which also serve as "features" in the overall customer perception: significant communication breakdowns, lack of preparedness for specific towing scenarios (like motorcycles), and unresponsiveness from management. The lack of BBB accreditation mentioned in some online profiles might also be a concern for some customers seeking a particular standard of business practice.

Fender Benders Collision & Parts LLC likely promotes its services through its integrated offering of collision repair and towing, aiming to be a convenient solution for drivers in distress. Their online presence might highlight their experienced technicians and ability to handle various types of repairs, including restoration. The value proposition for local users in Dunkirk, OH, is the convenience of a single provider for both vehicle recovery and subsequent bodywork. For those seeking specialized restoration work or general collision repair, the stated experience of their technicians aims to instill confidence.

However, the promotional narrative is significantly impacted by the mixed customer reviews. While positive experiences, particularly with individual staff members like Logan Madison, create strong word-of-mouth recommendations, the deeply negative experience with towing and communication issues can severely undermine customer trust and lead to negative referrals. The company's challenge lies in ensuring consistent service quality across all offerings and staff members, and in establishing clear communication channels, especially during critical times like roadside assistance. For potential customers, it means that while the services offered are comprehensive, it may be advisable to engage with clear expectations and perhaps verify specific capabilities for unique situations (e.g., motorcycle towing) to avoid potential frustration.