O'Reilly Auto Parts

Located at 14975 Telegraph Rd, Redford Township, MI 48239, USA, O'Reilly Auto Parts serves as a convenient "Auto Repair Station" in the sense that it supplies the essential parts, tools, and supporting services needed for vehicle maintenance and repair. This store caters to a broad clientele, including both do-it-yourself (DIY) automotive enthusiasts and professional mechanics in the Redford Township area. You can reach this specific O'Reilly Auto Parts location by phone at (313) 538-3584 or via mobile at +1 313-538-3584.

As part of a national chain, the O'Reilly Auto Parts store in Redford Township is generally expected to maintain a standard level of organization and cleanliness, typical of major automotive retail outlets. While direct reviews about the physical environment are limited, the primary function of an auto parts store necessitates a well-stocked and logically arranged inventory system. This ensures that customers can quickly locate the parts they need or that employees can efficiently retrieve items from the back. The ability to have "item in stock" suggests a facility equipped with ample storage space and an effective inventory management system. However, one customer review does highlight a potential area for improvement, noting "Tons of employees in the store but only one working the busy counter. The others just joking around." This implies that while the store may be adequately staffed, the allocation of personnel to customer-facing roles could sometimes lead to delays or a less efficient service experience at the counter, despite the overall availability of staff.

O'Reilly Auto Parts, operating within the "Auto Repair Stations" category by supplying crucial components and supplementary services, offers an extensive range of products and complimentary in-store services to support various automotive needs.

Goods for Sale: The inventory at O'Reilly Auto Parts is comprehensive, designed to meet the demands of almost any vehicle repair or maintenance task. Key product categories include:

• Automotive Parts: A vast selection of replacement parts for virtually every system in a vehicle, including engine components (filters, spark plugs, belts, hoses, alternators, starters), braking systems (pads, rotors, calipers), suspension and steering parts, cooling system components (radiators, water pumps), and electrical parts.
• Fluids and Chemicals: A complete line of motor oils (conventional, synthetic, high-mileage), transmission fluids, coolants, brake fluids, power steering fluids, additives, and various cleaning solutions and car care products.
• Tools and Equipment: A wide array of hand tools, power tools, diagnostic tools, and specialized automotive equipment, catering to both basic maintenance and more complex repairs.
• Accessories: Products such as wiper blades, headlights and other bulbs, car interior accessories (floor mats, seat covers), car audio equipment, and emergency kits.
• Batteries: A broad selection of batteries for cars, trucks, SUVs, as well as powersports, marine, lawn & garden equipment, and heavy-duty commercial applications.

Store Services: Beyond the extensive product range, O'Reilly Auto Parts provides several valuable, often free, services that enhance the customer experience and aid in vehicle upkeep:

• Free Battery Testing and Charging: Customers can bring their vehicle batteries in for a free test, and if needed, the store can often recharge them. New battery installation is also often provided free with purchase.
• Free Check Engine Light Diagnostics (O'Reilly VeriScan®): Staff can use professional diagnostic tools to read check engine light codes, provide a printout of the codes, and suggest potential causes and necessary parts. This helps customers avoid costly diagnostic fees at repair shops.
• Free Used Oil and Filter Recycling: They offer environmentally responsible disposal for used motor oil, transmission fluid, gear oil, and oil filters.
• Free Wiper Blade and Headlight Bulb Installation: With the purchase of new wiper blades, headlight bulbs, or other exterior bulbs, the store staff can often install them for free on most vehicles.
• Loaner Tool Program: A highly valued service, allowing customers to borrow specialized tools for specific repairs (e.g., steering wheel pullers, spring compressors) with a refundable deposit, eliminating the need to purchase expensive tools for one-time use.
• Brake Rotor and Drum Resurfacing: For a fee, they can resurface brake drums and rotors, which can be a more economical alternative to buying new ones.
• Custom-Built Hydraulic Hoses: At select locations, O'Reilly Auto Parts can custom-build hydraulic hoses, a niche but critical service for agricultural or industrial equipment.

The O'Reilly Auto Parts in Redford Township, like other branches of the chain, is characterized by several features that appeal to its customer base:

• Inventory Availability: A significant strength is the frequent ability to get items "in stock," as highlighted by a customer. This minimizes wait times for repairs and maintenance.
• Reasonable Pricing: Customers appreciate the "reasonable price" for items, indicating competitive pricing strategies that offer good value.
• Comprehensive Product Selection: The sheer breadth of parts, tools, and accessories available means customers can often find everything they need in one place.
• Valuable Free Services: The array of complimentary services like battery testing, check engine light diagnostics, and free installations adds substantial value, especially for DIY customers.
• Loaner Tool Program: This program is a standout feature, making complex repairs more accessible and affordable for individuals.
• Brand Recognition and Reliability: As a national chain, O'Reilly Auto Parts benefits from strong brand recognition, which often translates to a perception of reliability and consistent product quality.
• Potential Service Inconsistency: The critical feedback about "only one working the busy counter" despite "Tons of employees" suggests that while the store aims for efficiency, actual customer service at the counter can sometimes be hampered by staffing allocation or engagement levels, leading to potential wait times or frustration during peak hours.

O'Reilly Auto Parts actively promotes its products and services through various channels, and these promotions would apply to the Redford Township location:

• Weekly Sales and Promotions: They regularly feature deals on popular items and categories through weekly ads, flyers, and online platforms.
• O'Rewards Loyalty Program: This free program allows customers to earn points on purchases that can be redeemed for discounts on future orders, along with access to exclusive member-only offers.
• Rebates: Frequent manufacturer rebates on specific products (e.g., batteries, oil changes, brake components) provide additional savings opportunities.
• Online Ordering and Pickup Options: Customers can conveniently order parts online for "Free Pick Up In-Store" (often within minutes), "Free Shipping" on qualifying orders, and "Same Day Delivery" in certain zones.
• Military Discount: A 10% discount is offered to active duty, reserve, retired military personnel, and veterans, acknowledging their service.
• Flexible Payment Options: Partnerships with services like Klarna allow customers to "Buy Now, Pay Later," easing the financial burden of larger purchases.

For local users in Redford Township, O'Reilly Auto Parts at 14975 Telegraph Rd serves as a crucial resource for automotive needs, offering a vast inventory and helpful services. While the staff's dedication to customer service may vary at the counter, the availability of parts and value-added programs continue to make it a go-to destination for car owners.