O'Reilly Auto Parts

Serving the Maysville, Kentucky community and surrounding areas, O'Reilly Auto Parts is located at 910 U.S. Hwy 68, Maysville, KY 41056. As a prominent chain within the Auto Repair Stations category, O'Reilly Auto Parts provides a wide selection of automotive parts, tools, and accessories for various makes and models of vehicles. You can contact this specific store at (606) 564-9042 or their mobile number, +1 606-564-9042, for inquiries about product availability and services.

Based on the limited customer feedback available online, the environment at the O'Reilly Auto Parts store in Maysville, KY, appears to have both positive and negative aspects. One customer review expresses significant dissatisfaction, alleging that they were given false information about a part order, leading to an unnecessary long-distance trip from Milford, OH. This negative experience raises concerns about the accuracy of information provided to customers and the reliability of their ordering system. Ensuring accurate and dependable information is crucial for maintaining customer trust and satisfaction in the auto parts industry.

Conversely, another customer review offers a positive perspective, stating that the "workers are always nice and answer all my questions." This suggests that at least some of the staff at the Maysville location are friendly, approachable, and willing to assist customers with their inquiries. Positive and helpful customer service is a significant factor in creating a positive shopping experience and building customer loyalty. The contrast between these two reviews highlights the importance of consistent and accurate service across all customer interactions.

As a well-established auto parts retailer, O'Reilly Auto Parts offers a comprehensive range of services beyond simply selling parts. These typically include assisting customers in locating the correct parts for their vehicles, often using computer systems to cross-reference parts and ensure compatibility. They may also offer services such as battery testing, oil recycling, and lending specialty tools through their Loan-A-Tool program. Many O'Reilly Auto Parts stores also provide services like wiper blade installation and basic fluid checks. Given their national presence, it is likely that the Maysville location offers access to a vast inventory through their distribution network, allowing for the ordering of parts not immediately in stock. The availability of knowledgeable staff who can answer questions and provide guidance is another key service.

O'Reilly Auto Parts, as a national chain, boasts several features that often extend to individual store locations like the one in Maysville, KY. These features typically include a wide selection of parts from various manufacturers, catering to both domestic and import vehicles. Their online platform allows customers to check part availability and place orders for in-store pickup or delivery. The aforementioned Loan-A-Tool program is a significant feature, enabling customers to borrow specialized tools for specific repair jobs, saving them the expense of purchasing rarely used equipment. O'Reilly Auto Parts also often provides educational resources, such as how-to guides and videos, to assist DIY mechanics. The presence of staff who can answer questions, as noted in one review, is another valuable feature, providing expertise and guidance to customers.

While the provided text does not contain specific promotional information for the Maysville, KY, store, O'Reilly Auto Parts as a company frequently engages in various promotional activities. These can include weekly or monthly sales flyers featuring discounted items, seasonal promotions on maintenance products, and special offers for their loyalty program members (O'Rewards). They may also offer rebates or mail-in offers on select products from participating manufacturers. To stay informed about any promotions at the Maysville location, local users should check the official O'Reilly Auto Parts website, sign up for their email list, or inquire directly at the store.

The mixed customer feedback for the O'Reilly Auto Parts store in Maysville, KY, suggests that while some customers experience helpful and friendly service, there may be instances of misinformation or errors in their processes. For local users considering this store for their auto parts needs, it would be prudent to verify the accuracy of any information provided, especially regarding special orders or part availability. The positive comment about the staff being nice and answering questions indicates a potential for good customer interaction, but the negative review serves as a reminder to exercise due diligence.

In conclusion, O'Reilly Auto Parts in Maysville, KY, offers a wide range of auto parts and services as part of a national chain within the Auto Repair Stations category. While one customer reported a significant issue with a part order, another praised the friendliness and helpfulness of the staff. This suggests a need for consistent accuracy in information and service delivery. Local users can likely benefit from their extensive inventory and potential access to specialized tools and knowledgeable staff, but should also ensure clear communication and verification when making purchases or placing orders.

For residents of Maysville, KY, and the surrounding areas seeking auto parts, O'Reilly Auto Parts at 910 U.S. Hwy 68 is a conveniently located option. You can reach them at (606) 564-9042. While the online reviews offer contrasting experiences, the potential for helpful service and access to a wide range of parts makes it worth considering. It is recommended to communicate clearly with the staff and verify all information, especially concerning special orders, to ensure a positive experience.