O'Reilly Auto Parts

O'Reilly Auto Parts, located at 1119 S 6th Ave, Tucson, AZ 85701, USA, functions as a crucial component within the "Auto Repair Stations" category, albeit in a distinct way. While not a traditional mechanic shop with service bays, this O'Reilly store is a comprehensive retail hub for automotive parts, tools, supplies, and equipment, specifically catering to do-it-yourself (DIY) customers and professional service providers. This location empowers vehicle owners to take control of their car maintenance and repairs, providing both the necessary products and a range of supportive services.

---

An O'Reilly Auto Parts store is typically designed to be well-lit, clean, and organized, making it easy for customers to find the specific parts or tools they need. The layout is generally intuitive, with various sections dedicated to different vehicle systems and product categories. However, customer reviews for this specific 1119 S 6th Ave location present a mixed picture regarding the customer service experience. One review expresses significant dissatisfaction, stating, "Very very unhappy with there customer service. You can see that the lady at the front desk is very unhappy with her job! I don't understand how people like this get hired there! They don't even look up at you and they don't even greet you!!! This lady's name is Claudia! This store has lost my business!" This feedback highlights a potential issue with professionalism and customer interaction at the front desk, which can significantly impact a customer's overall impression and willingness to return.

Conversely, another review offers a glowing commendation: "This is the best autozone! The staff is always so friendly and helpful. It’s always a relief when the staff knows what they’re talking about and how to do their job. I choose this location over any other auto parts store in town every time." It's important to note the reviewer mistakenly refers to it as "Autozone" but clearly indicates this specific O'Reilly location. This contrasting review suggests that while individual experiences may vary, there are indeed staff members at this location who are highly praised for their friendliness, helpfulness, and automotive knowledge. The ideal O'Reilly environment aims to be supportive and informative, with parts professionals who can offer guidance and assistance, helping customers feel confident in their DIY endeavors. The presence of knowledgeable staff is a key feature that O'Reilly strives for, and this review affirms that some employees at this store deliver on that promise, making it a preferred choice for many local drivers.

---

As a leading "Auto Repair Station" that focuses on empowering the DIY mechanic, O'Reilly Auto Parts at 1119 S 6th Ave offers an extensive array of products and valuable in-store services. These services are designed to help customers diagnose problems, select the right parts, and even perform minor installations, all without the need for a traditional service bay:

• Extensive Parts and Accessories Inventory: The store is "fully-stocked" with a vast selection of parts for various vehicle makes and models. This includes:
  • Batteries and Electrical Components: Offering new batteries (with free in-store testing and charging), alternators, starters, fuses, and more.
  • Brake System Components: A wide range of brake pads, rotors, calipers, shoes, and drums, along with related hardware.
  • Fluids and Chemicals: A comprehensive selection of motor oils (conventional, synthetic, high-mileage), transmission fluids, coolants, power steering fluids, additives, and various car care chemicals.
  • Filters: Oil filters, air filters, cabin air filters, and fuel filters for maintaining optimal engine performance and cabin air quality.
  • Engine Parts: Spark plugs, ignition coils, belts, hoses, and other components for engine maintenance and repair.
  • Suspension and Steering: Shocks, struts, control arms, and other parts for a smooth and safe ride.
  • Tools and Equipment: From basic hand tools and wrenches to specialized diagnostic equipment, jacks, and stands for various automotive tasks.
  • Exterior and Interior Accessories: Wiper blades, headlights, taillights, car mats, seat covers, and detailing products to enhance vehicle appearance and functionality.
• Free Battery Testing and Charging: Customers can bring their car, truck, SUV, or even powersport batteries for complimentary testing. If needed, the store can also charge batteries, and staff can help find a suitable replacement.
• Free Check Engine Light Testing: Using O'Reilly VeriScan®, parts professionals can scan and read diagnostic trouble codes (DTCs) from your vehicle's On-Board Diagnostics (OBD-II) system. They provide a report of the codes and common fixes, helping customers understand the issue and find the necessary parts.
• Loaner Tool Program: This highly popular program allows customers to rent specialized automotive tools for a refundable deposit. This is ideal for complex repairs that require specific tools that most DIYers might not own, such as spring compressors or pulley pullers.
• Free Wiper Blade Installation: With the purchase of new wiper blades, the knowledgeable staff can often install them for free, ensuring proper fit and function. This is a highly convenient service, as highlighted by a customer review for a different O'Reilly location, indicating it's a common offering.
• Free Headlight Bulb Installation: Similar to wiper blades, O'Reilly offers free installation of headlight bulbs, tail light bulbs, and other exterior bulbs with purchase on many vehicles, though availability may vary based on vehicle type.
• Used Oil & Battery Recycling: O'Reilly Auto Parts provides a crucial environmental service by accepting used motor oil, transmission fluid, gear oil, oil filters, and dead batteries for free and responsible recycling, preventing hazardous waste from harming the environment.
• Drum & Rotor Resurfacing: This location offers in-store brake drum and rotor resurfacing services, allowing customers to recondition their brake components for a complete brake repair, provided the parts are within safe specifications.

---

The O'Reilly Auto Parts store at 1119 S 6th Ave offers several key features that contribute to its value proposition for the Tucson community, despite the occasional customer service challenge:

• Empowering DIYers: The store's core mission is to equip and educate DIY mechanics. The availability of a vast inventory, coupled with the Loaner Tool program and free diagnostic services, makes complex repairs more approachable for individuals.
• Knowledgeable Staff (when present): As one positive review notes, the presence of "friendly and helpful" staff who "know what they’re talking about and how to do their job" is a significant asset. These employees can provide crucial advice, part identification, and even brief demonstrations, saving customers time and frustration.
• Convenient Location and Hours: Located on a well-known thoroughfare in Tucson, the store is easily accessible. O'Reilly stores typically maintain extended hours, often from 7 AM to 9 PM (or 10 PM on some days) Monday through Saturday, and 8 AM to 9 PM on Sunday, making it convenient for customers to shop before or after work.
• Support for Vehicle Health: The free battery testing, check engine light reading, and fluid recycling services directly contribute to proactive vehicle maintenance and responsible disposal, benefiting both the customer and the environment.
• Price Matching: O'Reilly Auto Parts strives to provide competitive pricing and offers a low-price guarantee in its retail locations, often matching the price of most local competitors.

---

O'Reilly Auto Parts frequently engages in various promotional activities and loyalty programs to attract and retain customers. While specific deals change regularly, common promotional efforts include:

• O'Rewards Loyalty Program: This free program allows customers to earn points on purchases, leading to rewards (e.g., a $5 reward for every 150 points earned). Members often receive exclusive discounts, personalized offers, and sometimes a birthday gift.
• Weekly Ads and Online Promotions: O'Reilly publishes weekly advertisements showcasing current sales on popular items like oil, filters, batteries, and brake components. They also offer online-exclusive promo codes for discounts on online orders, sometimes with free shipping on orders over a certain amount (e.g., $35+).
• Bundle Deals: They often have "bundle" promotions, such as discounted pricing when purchasing an oil change combo (e.g., 5 quarts of synthetic oil with a specific filter).
• Rebates and Gift Card Offers: Periodically, O'Reilly offers rebates on specific product purchases or gift cards with the purchase of certain items, such as a Super Start PowerSport Battery or select A/C Pro Refrigerants.
• Seasonal Sales Events: Expect major sales around holidays (e.g., Memorial Day, Labor Day) and seasonal changes (e.g., discounts on antifreeze in fall, A/C components in spring).
• Military Discount: O'Reilly Auto Parts generally offers a 10% discount off retail price for most in-store items to active duty, reserve, retired military members, and veterans, with valid ID.

For the most current promotions and to check product availability, customers can visit the O'Reilly Auto Parts website or contact the 1119 S 6th Ave, Tucson, AZ store directly at (520) 792-6337 or +1 520-792-6337. Despite isolated issues with individual staff, the store strives to be a valuable resource for the Tucson community, providing the necessary parts and services to keep vehicles running efficiently.