O'Reilly Auto Parts

- Overview
- Intro
- Photos
- Location
- Reviews
- +1 423-388-3835
- locations.oreillyauto.com
- 1128 N Main Ave, Erwin, TN 37650, USA
Operating Hours
O'Reilly Auto Parts Introduce
O'Reilly Auto Parts stands as a highly recognizable and widely utilized resource within the automotive aftermarket industry, serving as a pivotal point of interest for both professional mechanics and individual car owners. While primarily an auto parts retailer, its extensive range of ancillary services and goods essential for vehicle maintenance and repair firmly places it within the broader platform category of Auto Repair Stations. O'Reilly Auto Parts has established itself as a go-to destination for its comprehensive inventory, knowledgeable staff, and commitment to supporting automotive enthusiasts and everyday drivers alike.
The environment at O'Reilly Auto Parts stores is consistently designed for efficiency, organization, and customer accessibility. Upon entering, customers are typically greeted by a brightly lit, clean, and well-maintained retail space. The layout features clearly marked aisles and logically organized shelving, making it easy to navigate through categories of parts, chemicals, tools, and accessories. The sheer volume and variety of products on display are often impressive, catering to a vast array of vehicle makes, models, and years. Beyond the extensive product displays, a key aspect of the store's environment is the presence of the sales counter, staffed by team members who are often readily available to assist. While the primary focus is on retail, the atmosphere is geared towards providing practical solutions, with staff eager to answer questions and help customers find the right parts. The emphasis is on a functional and helpful retail experience, ensuring that customers can quickly locate what they need or receive expert guidance.
The services offered by O'Reilly Auto Parts extend significantly beyond mere retail sales, which is a key reason for its classification under "Auto Repair Stations." While they do not operate traditional service bays for complex mechanical repairs, they provide a robust suite of valuable in-store services that empower customers to perform basic maintenance and diagnostics, or facilitate professional repairs. These core services include, but are not limited to: **free battery testing** to assess battery health, and often **free battery installation** with the purchase of a new battery (for most vehicles); **free check engine light diagnostics** (OBD-II code scanning) to help identify the underlying cause of a vehicle's warning light; and **free wiper blade installation** with the purchase of new wiper blades. A highly valued service is their **loaner tool program**, which allows customers to borrow specialized tools for a refundable deposit, eliminating the need to purchase expensive tools for a single-use repair. Furthermore, O'Reilly Auto Parts provides **used oil and battery recycling** services, promoting environmental responsibility by offering convenient drop-off points for these hazardous materials. Many locations also offer **drum and rotor resurfacing**, which can save customers money by extending the life of their brake components. The staff is typically trained to offer advice on simple repairs, proper part selection, and common automotive issues, making them an invaluable resource for DIYers.
Several features distinguish O'Reilly Auto Parts as a leading entity in the automotive aftermarket. Its most prominent feature is its **immense inventory**, boasting a vast selection of both OEM (Original Equipment Manufacturer) equivalent and high-quality aftermarket parts for virtually all domestic and import vehicles. This extensive catalog ensures high availability, often meaning customers can find the part they need immediately. Another significant feature is the **knowledge and expertise of its team members**. O'Reilly Auto Parts prides itself on hiring and training staff who possess strong automotive knowledge, enabling them to provide accurate advice, assist with part lookups, and even offer basic troubleshooting guidance. The **convenience of its various in-store services**, such as free diagnostic scans and the loaner tool program, adds substantial value, differentiating it from purely retail outlets. The company also emphasizes **customer service**, aiming to provide a friendly and helpful experience for every visitor. O'Reilly Auto Parts maintains a strong **online presence** with a user-friendly website that features detailed part lookups, store locators, and options for in-store pickup or delivery. Their commitment to offering competitive pricing alongside a wide selection of quality parts further solidifies its position as a preferred choice for automotive consumers. The nationwide network of stores also ensures consistency in service and product availability across different regions.
O'Reilly Auto Parts frequently offers a variety of **promotional information** and discounts to its customers, making quality auto parts and services more accessible. While specific promotions are dynamic and change regularly, common offerings include **weekly sales** on popular maintenance items like engine oil, filters, spark plugs, and brake components. Customers can often find **rebates** on specific products, such as batteries or certain brands of tires, after purchase. **Seasonal promotions** are also a staple, aligning with typical automotive needs throughout the year, such as discounts on anti-freeze in winter or AC system recharge kits in summer. O'Reilly Auto Parts often runs **loyalty programs** (e.g., O'Rewards) where customers earn points on purchases that can be redeemed for future discounts, or receive exclusive offers via email after signing up. They may also provide **coupons** through flyers, their website, or local circulars. Special pricing for professionals or businesses with wholesale accounts is another common promotional strategy. To stay informed about the latest deals and save money, customers are encouraged to frequently check the O'Reilly Auto Parts website, browse their weekly ads, or sign up for their email newsletter. These promotions are designed to enhance the value proposition, reinforcing O'Reilly Auto Parts as a cost-effective and reliable solution for all automotive needs.
O'Reilly Auto Parts Photos
O'Reilly Auto Parts Location
O'Reilly Auto Parts Customer Reviews
My husband & I have never felt so uncomfortable n a store. Nobody offered 2 help us, there employees were sitting on the counters where u check out. A guy came & stood next 2 us followed us but never asked "Can I help u??" We wud have spent a couple hundred dollars instead we spent $30. It wuz both male & female employees. All seemed 2 busy talking 2 each other nobody even greeted us......no supervision, very rude employees & zero help!! We won't go back again💯
Dec 14, 2024 · Amber Hendren
We don't normally shop at O'Reilly Auto Parts. As a returning customer, my experience was positive again. The staff was very helpful in getting the parts I needed and making sure I got our military discount. We'll be back again.
Aug 12, 2023 · Sandi Bird Aldridge
Very helpful and friendly service
May 15, 2025 · Clay Shepherd
Mark went above and beyond to help us. We were stranded on the side of the interstate and he brought us what we needed to fix our vehicle and be on our way. So very appreciative for the kindness shown to us. This is why we only use O'Reilly!!!
Feb 03, 2023 · Gwen Kreusch
Veteran who had to have surgery at VA in 2 weeks - could not get car fixed that night asked them if it was alright and they said yes - they had my car towed and I was on my way up there to get it not even 24 hours after they said it was okay.
Feb 05, 2024 · Steven Lee Tipton
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