O'Reilly Auto Parts

Welcome to O'Reilly Auto Parts, a national auto parts retailer with a location at 18 Great Oak Way, Johnson City, TN 37615, USA. While categorized under "Auto Repair Stations" on some platforms due to the sale of essential goods for vehicle maintenance and repair, O'Reilly Auto Parts primarily functions as a retail store offering a wide selection of automotive parts, accessories, tools, and equipment. The available customer reviews present a mixed picture of the customer experience at this particular Johnson City location, highlighting both helpful staff and instances of unprofessional behavior.

The O'Reilly Auto Parts store in Johnson City can be contacted by phone at (423) 477-2791 or via mobile phone at +1 423-477-2791. These contact numbers provide a direct way for local users to inquire about parts availability, store hours, or any specific services offered at this location. The inclusion of both a local and an international format for the mobile number indicates accessibility for a broad customer base.

Located on Great Oak Way in Johnson City, Tennessee, this O'Reilly Auto Parts store is situated in an area that is likely accessible to local residents and those traveling through the region. As a physical retail establishment, customers can visit the store to browse their extensive inventory and seek assistance from the staff.

The provided customer reviews offer contrasting perspectives on the service at this O'Reilly Auto Parts location. One customer reported a positive experience, specifically mentioning the "full transparency with the staff." This reviewer visited the store to have their check engine light read and found the employee to be "very helpful." This suggests that at least some members of the staff are knowledgeable and willing to assist customers with their automotive inquiries and basic diagnostic needs.

However, another customer shared a significantly negative experience. While they acknowledged being able to find and purchase the items they needed, they expressed strong dissatisfaction with the unprofessional behavior of some employees. This reviewer reported observing three or four employees behind the counter engaged in "talking nonsense," with one employee using extremely foul language. The reviewer questioned O'Reilly's training regarding professional conduct and the management's handling of such behavior. This negative feedback raises concerns about the consistency of customer service and the overall environment of the store. The reviewer explicitly stated that they would have left immediately and gone to a competitor if their family had been present, indicating the severity of their negative impression.

As a major national auto parts retailer, O'Reilly Auto Parts typically offers a vast inventory of products, and the Johnson City location is likely to be no exception. Customers can generally expect to find:

• Extensive Selection of Auto Parts: Including replacement parts for various makes and models, such as batteries, starters, alternators, brakes (pads, rotors, calipers), filters (oil, air, fuel, cabin), belts, hoses, water pumps, and more.
• Engine Maintenance Supplies: A wide range of motor oils, lubricants, antifreeze, and automotive fluids and additives from various brands.
• Automotive Accessories: Items to enhance vehicle comfort, convenience, and appearance, such as floor mats, seat covers, mirrors, windshield wipers, and car care products.
• Tools and Equipment: A comprehensive selection of hand tools, power tools, diagnostic equipment, and garage essentials for both DIY enthusiasts and professional mechanics.
• Lighting and Electrical Components: Including headlights, taillights, fuses, and wiring accessories.
• Truck and SUV Parts: A significant inventory of parts and accessories specifically designed for trucks and sport utility vehicles.
• Performance Parts: For customers looking to upgrade their vehicle's performance.
• DIY Assistance and Services: As indicated by the positive review mentioning a check engine light reading, some basic services and advice may be available from the staff. This can be a valuable feature for customers who prefer to work on their own vehicles.

O'Reilly Auto Parts, as a large chain, frequently offers various promotions and customer loyalty programs. These may include:

• O'Rewards Loyalty Program: A program where customers can earn points on their purchases and redeem them for discounts. Local users should inquire about joining this program.
• Weekly Sales Flyers and Online Deals: Featuring discounted prices on select auto parts, accessories, and tools. These are typically available in-store and online.
• Seasonal Promotions: Discounts on products relevant to specific times of the year, such as discounts on battery chargers in winter or cooling system fluids in summer.
• Manufacturer Rebates: Savings offered by specific parts manufacturers on their products sold at O'Reilly Auto Parts. Customers can often find information about these rebates in-store or online.
• Professional Customer Programs: Offering special pricing and services for professional mechanics and auto repair shops. While targeted at professionals, these programs highlight O'Reilly's commitment to the automotive industry.
• Free Services: Many O'Reilly Auto Parts locations offer free services such as battery testing, alternator testing, starter testing, and check engine light code reading. Local users in Johnson City should confirm the availability of these services at this specific store.

To make the most informed decision about visiting the O'Reilly Auto Parts store in Johnson City, local users should consider the following:

• Inquire About Free Services: Check if services like check engine light reading and battery testing are available, as mentioned in one of the reviews.
• Ask About the O'Rewards Program: If you plan to make regular purchases, joining the loyalty program can offer potential savings.
• Check Weekly Ads and Online Deals: Stay informed about any current promotions or discounts on the parts you need.
• Be Prepared for Potentially Mixed Customer Service: While one reviewer had a positive experience, the other reported significant issues with unprofessional staff behavior. Be prepared to address any concerns with the store management if necessary.
• Consider Alternative Local Options: The negative reviewer mentioned a nearby Advance Auto Parts as an alternative. It may be prudent to compare the offerings and customer reviews of other auto parts stores in the vicinity.

In conclusion, O'Reilly Auto Parts in Johnson City, TN, located on Great Oak Way, offers a wide selection of auto parts and accessories, consistent with a major national retailer. While one customer praised the helpfulness of the staff and the transparency of service, another reported significant concerns about unprofessional employee conduct. Local users may find the store to be a convenient source for their automotive needs, particularly given the potential availability of services like check engine light reading. However, it is advisable to be aware of the mixed customer service experiences reported and to consider alternative options if a consistently professional environment is a top priority. Checking for promotions and utilizing the O'Rewards program may also enhance the value for regular customers.