Advance Auto Parts

Located at 101 Centre Park Dr in Gray, Tennessee, Advance Auto Parts serves the local community as a retailer within the "Auto Repair Stations" platform category, providing a wide array of automotive parts and accessories for various vehicle makes and models. As a well-established national chain, Advance Auto Parts typically offers a standardized store environment characterized by organized aisles stocked with parts, tools, fluids, and other automotive essentials. Customers can generally expect a retail setting where they can browse for the items they need, with staff available to assist in locating products and answering questions.

The primary service offered by Advance Auto Parts is the sale of automotive parts. Their inventory typically includes a comprehensive range of products necessary for vehicle maintenance and repair, such as batteries, brakes, filters, engine components, lighting, and electrical parts. They often carry products from various brands, including their in-house brand, DieHard. Additionally, they usually stock a selection of automotive fluids, chemicals, and accessories designed to enhance vehicle performance and appearance. For local users in Gray, TN, Advance Auto Parts provides a convenient location to source these essential components for their vehicles.

Based on the provided customer reviews, the experiences at the Gray, TN location of Advance Auto Parts appear to be somewhat varied. One customer who experienced a breakdown on I-26 sought basic repair tools, such as an adjustable wrench or socket set. This review expresses dissatisfaction with the quality and pricing of the DieHard tools available, comparing them unfavorably to lower-cost alternatives. The customer also reported a negative experience with the in-store customer service, suggesting a lack of attentiveness to their immediate need. This feedback indicates a potential limitation in the availability of quality, affordable tools for emergency roadside repairs at this location, and raises concerns about the level of customer service received in certain situations.

In contrast, another customer shared a highly positive experience, specifically highlighting the outstanding customer service provided by Chris, the general manager. This review praises Chris for going "above and beyond" in assisting the customer, not only by helping them find the necessary part but also by actually assisting with the installation. This level of support and willingness to help with installation is noteworthy and suggests that at least some members of the staff are committed to providing exceptional service. This positive feedback indicates that while there might be inconsistencies, there are individuals at this location who are dedicated to assisting customers and providing support beyond just selling parts.

Considering the "Auto Repair Stations" platform category, Advance Auto Parts primarily functions as a supplier of goods (the auto parts themselves). However, the positive review mentioning assistance with installation suggests a potential overlap into service provision, at least on an ad-hoc basis. It is important to note that Advance Auto Parts stores typically do not operate as full-service auto repair shops with mechanics on staff. Any installation assistance provided may vary depending on the situation and the availability of staff. For more complex repairs or guaranteed installation services, customers would generally need to seek out dedicated auto repair stations.

Information regarding specific promotional offers at the Advance Auto Parts in Gray, TN, is not included in the provided data. Advance Auto Parts, as a national retailer, frequently offers various promotions, discounts, and special deals on their products. These promotions can include seasonal sales, discounts on specific product categories (like batteries or brakes), mail-in rebates, or online coupons that can be redeemed in-store. To stay informed about the latest deals and promotions available at the Gray location, local users are encouraged to visit the official Advance Auto Parts website or app, or to contact the store directly at (423) 467-2010 or their mobile number +1 423-467-2010. Additionally, signing up for their email list or rewards program can often provide access to exclusive offers and discounts.

In conclusion, Advance Auto Parts in Gray, TN, located at 101 Centre Park Dr, serves as a retail supplier of a wide range of automotive parts and accessories within the "Auto Repair Stations" platform category. While one customer review indicates potential issues with the quality and pricing of certain tools and the level of customer service during a breakdown situation, another review strongly praises the outstanding support and even installation assistance provided by the general manager. This suggests that customer experiences may vary. Advance Auto Parts generally offers a standardized retail environment for purchasing car parts and often has ongoing promotions. Local users are advised to inquire directly with the store or check their website for the most up-to-date information on product availability, pricing, and any current special offers. For guaranteed repair or installation services, it may be necessary to consult with dedicated auto repair shops in the area.