O'Reilly Auto Parts

Last night, I discovered I had a headlight out. I get it, it was 8:30pm (they close at 9), and cold and snowy out. But I had hoped the 2 young men behind the counter could help myself and my elderly mother, install the headlight. The men refused to do so. They were annoyed and said "It's 8:30 and we close at 9." So they don't accept customers past 8:30? Maybe change your hours then. Or just admit you're lazy and don't want to be bothered because you might get a little cold outside. Or better yet, find another job. I don't like to leave bad reviews, but this was very rude and terrible customer service. I will never be back.

Feb 14, 2025 · Ss Ff

I had a great experience at the O'Reilly store in Girard, PA and the store manager, Chad Snyder, helped me so much! My wiper blade flew completely off of my car on the highway when I was driving to visit family. I had actually never been to an O'Reilly before, but it was Thanksgiving and it was the only store open. Chad went out of his way to help me. He was incredibly cheerful and pleasant the whole time! He walked me through the different wiper options that would fit my car, and then came out in the freezing cold rain to install the wiper for me. Part of my wiper arm was bent, and the wiper I picked out initially didn't fit. He went above and beyond to fix it and get the wiper securely attached. The whole time, despite the rain, the holiday, the bent wiper arm and its trickiness, Chad was so kind, professional, and friendly! He saved my holiday and did everything he could to help me! I also noticed him greeting other customers in a very welcoming manner too. It was a completely different atmosphere from other auto parts stores. After this experience, I will be going to O'Reilly from now on!

Dec 06, 2024 · Jennifer Torrance

Just giving my honest review. I have to give this store 2 stars. Not because I want to. But because I have to. I love the tools and equiptment, its just from one younger 20 year old kid working 2nd shift weekday marking up the prices on items and selling them beyond tag price bc he needs tip money. I wasn't the one buying the parts of course but I was directing these two individuals that needed parts, to oriellys and I guess this is how they get treated? I mean I get it. But at the same time I don't. Words were exchanged I pleaded for both parties to remain calm but at the very end of picking out the right parts the Two needed. He through on an extra 2 or 3 dollars per part, to pocket , I assume. Kinda sad. But hey we a gotta make a living somehow. Even if it's 2 or 3 dollars a part a day..

Oct 29, 2024 · T G (Tae)

Great automotive parts store.. excellent customer service all around.. management is very helpful as well

Jan 13, 2025 · Mike H B

Chad was awesome and friendly. Quick service and got me the parts I needed.

Jan 15, 2025 · Kevin Garben