Nourse Chillicothe Ford Service

Very disappointed with their service side of things. Took my car there to get serviced & they had it for almost a month. They never once called to tell me about what was wrong with my car, the timeline of how they were going to fix my car nor did they even call me so I could pick up my car. I called every week to know what was going on with my car & they rarely answered. When they did, they’d give me a short answer and would barely answer the questions I was asking. I called on a Friday, two weeks after they had my car & they told me i’d be able to get it on Monday because they were doing last minute things & putting everything back together. Monday rolls around & I never even get a call. I attempted to call but no answer. Was unable to get there so I called again the next day & they messed my oil up and had to fix that so there was another day added on. Called again the next day & they said I couldn’t get the car till Thursday. Thursday rolls around & i’m still unable to get my car because they needed to “test drive” it. One of the employees took my car 45miles away to his OWN home to “test drive”. Never in my life have I ever heard of that. I wanted to get the car Thursday but was unable to bc they needed to test drive it. I told them I didn’t feel comfortable at all with them driving my car literally an hour away & with them putting over 100 miles onto my car. They did so anyways which is absolutely crazy! They didn’t fill my tank up when they took the car because I had a half a tank & when I got it the car was on E. I tried calling all day on Friday to get my car and they never answered once. They close at 6 so I decided to just go ahead at 5 to pick my car up. The car was 1000% done & they just weren’t going to give me a call. Why keep my car for an extra 2-3 days when it’s done? They’re closed over the weekend so I don’t understand why they decided to never give me a call? The service on the car seems fine so far but overall I’m super disappointed with how they run things there. I will never take my car back to a place that offers crappy service & never updates you on the car. If I’m being honest, I still don’t even know what was wrong with the car even though they told me they’d send me a full report. & on top of that I asked multiple times when I called to know what was wrong with my car.

Nov 21, 2024 · grace